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Gallatin Chrysler Dodge Jeep Ram

Gallatin, TN

Overview
Employees
Reviews
Vehicles
4.6
1,070 Reviews
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1290 Nashville Pike

Gallatin, TN

37066

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Showing 1,070 reviews

April 14, 2023

Clean place, great service, nice lounge, free water and WiFi! 👍 Give Brandi a raise in pay! More

by chefjoebell@gmail.com
Recommend Dealer
Yes
Employees Worked With
Brandi , the girl working the front desk is amazing! ??
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Apr 15, 2023 -

Gallatin Chrysler Dodge Jeep Ram responded

Thank you! We appreciate your business and for taking the time to leave a review!

April 13, 2023

Offered free lifetime warranty for truck we purchased. Went to get it maintenance at the dealer as part of the lifetime warranty. They sent the truck to Nissan before telling which voided the warranty More

by KL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim Galvin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry
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Apr 13, 2023 -

Gallatin Chrysler Dodge Jeep Ram responded

We apologize for the less than satisfactory experience. The complimentary Dealer For Life contract from Miracle Chrysler clearly states "All Oil changes and Tire rotations must be performed at selling dealer". Since all oil changes and tire rotations were performed at other Service Facilities for the last 3 years, the lifetime warranty has been voided. If you would like to discuss the terms and conditions of the contract in further detail please reach back out to Larry Starratt, Fixed Operations Director at 615 527-5871.

April 13, 2023

Owner and Director of operations deal in deceptive business practices in not honor their commitment to their own warranty More

by godsjarhead
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim Galvin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Starrat
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Apr 13, 2023 -

Gallatin Chrysler Dodge Jeep Ram responded

We apologize for the less than satisfactory experience. The complimentary Dealer For Life contract from Miracle Chrysler clearly states "All Oil changes and Tire rotations must be performed at selling dealer". Since all oil changes and tire rotations were performed at other Service Facilities for the last 3 years, the lifetime warranty has been voided. If you would like to discuss the terms and conditions of the contract in further detail please reach back out to Larry Starratt, Fixed Operations Director at 615 527-5871.

Apr 13, 2023 -

godsjarhead responded

You physically took my vehicle, that I brought to you at your facility to do required maintenance work per your warranty, and took it TO AN OTHER MANUFACTURERS FACILITY UP THE ROAD, WITHOUT MY PERMISSION. Your staff franctically shuttled me up to this other manufacturers facility to have me wait there in their waiting room even longer after you made me wait 4 hours in your waiting room trying to perform A TRANSMISSION FLUID CHANGE that subsequently your shop said they couldn't do the work, the work that you were supposed to do at your facility to maintain the warranty, thus negligably voiding my lifetime trane warranty with you. I have the contract, and it clearly states all fluid services for engine, differential, transmission, and transfer case must been done at your facilities. The first oil change, tire rotation were performed there, carelessly, with me having to go back the same day after a tire rotation because my vehicle felt like I was entering earth's orbit, finding out that your shop techs put all the heavier locking lug nuts on one wheel. Your shop foreman corrected it but asked why I bring my Nissan Titan to a Dodge dealership. I explained I bought it here and to stay in warranty, I have to have you guys perform the work. I was told, word for word by your shop foreman, that I DID NOT have to bring my vehicle there for oil changes or tire rotations to stay in warranty. He continued in saying that I only had to bring it in ONLY for the transmission fluid changes and differential fluid changes. So only under your own shop foremans miss-information did I at that point take it to other shops for oil changes and rotations. But trying to do the right thing again, I brought my vehicle for a transmission fluid change. After waiting 4 hours in your waiting room, a representative of yours found me there and began to tell me that they couldn't figure out how to break into my transmission to change the fluid, and WITHOUT MY PERMISSION, went ahead and took my vehicle to the nissan dealership to make them perform the work. I've already discussed this with Larry, and it seems like you vaguely have too. Tried to explain my issue to the owner Tim, in the service bay area the other day, and as SOON has he heard I was a problem, he quickly interrupted my story to him and dismissed me. BEYOND horrible business practices here.

April 12, 2023

It was serviced. Good job as far as I can tell. They seem to have Dona good job. More

by SCOLEY@NCTC.COM
Recommend Dealer
Yes
Employees Worked With
NA
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Apr 13, 2023 -

Gallatin Chrysler Dodge Jeep Ram responded

So glad to hear! We appreciate your business and for taking the time to leave a review!

April 12, 2023

I was very impressed with Miracle Jeep. The salesman Chad was great to work with and he did everything he said he would. I would buy another vehicle from them. More

by kyeiser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2023 -

kyeiser responded

Very good service. Would buy from them again.

April 08, 2023

Attempted to have my 2005 Crossfire diagnosed for a no start issue. Made two appointments with the service department. Had to rent a truck and auto hauler to get Crossfire to dealership, a round trip of o More

by themattabides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Apr 08, 2023 -

Gallatin Chrysler Dodge Jeep Ram responded

We apologize for anything less than exceptional experience. Please reach out to our Customer Service Manager, TJ, to discuss further at 615-527-5855.

April 06, 2023

Jorge did a great job helping me purchase my Jeep Warngler Unlimited Sahara 4x4 Hard Loaded! More

by sydneybedenbaugh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JORGE MORA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2023 -

Gallatin Chrysler Dodge Jeep Ram responded

So glad to hear that Jorge and our entire team were able to make it happen for you! We appreciate your business. Enjoy your Wrangler!

April 03, 2023

They go out of their way to make sure you are satisfied and understand your new car. More

by dwight.d
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2023 -

Gallatin Chrysler Dodge Jeep Ram responded

Thank you Dwight! We appreciate your business and for taking the time to leave a review!

March 30, 2023

The salesman, Chad was very helpful and gave no pressure. He was very knowledgeable about the car we were interested in. More

by cwiser1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Gallatin Chrysler Dodge Jeep Ram responded

Thank you! We so glad to hear that Chad was able to deliver a great experience. We appreciate your business, and for taking the time to leave a review!

March 29, 2023

Jorge did a fantastic job helping me get in to a new 2023 Jeep Grand Cherokee L Altitude. More

by MK87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JORGE MORA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2023 -

Gallatin Chrysler Dodge Jeep Ram responded

So glad to hear! We appreciate your business and for taking the time to leave a review!

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