Gallatin Chrysler Dodge Jeep Ram

Hmmmmmmmmm.......where do I start? On March 29, 2000 Hmmmmmmmmm.......where do I start? On March 29, 2000 I purchased a 2001 Dodge 3500 4x4 from another and now defunct dealership. After poor service Hmmmmmmmmm.......where do I start? On March 29, 2000 I purchased a 2001 Dodge 3500 4x4 from another and now defunct dealership. After poor service by the service department and even poorer treatment by the management staff I began to look elsewhere for a competent and customer oriented dealership, thus began my relationship with Miracle Dodge! For several years Miracle serviced my 2001 Dodge with excellent results. I found them to be customer friendly and reasonably priced. On November 2, 2004 I had my 2001 Dodge in for routine service and there was an interesting truck very nicely equipped parked on the display rip-rap rocks. I left the Miracle dealership that day with a new 2005 Dodge 3500 Laramie 4x4 truck. Shortly after the purchase of my 2005 Dodge, a service writer named Lisa Smelser was appointed as the service manager at Miracle Dodge. Folks in my humble opinion this is one of the best moves that the Miracle Dodge dealership has ever made. For over eight years I have had my 2005 Dodge serviced every 5000 miles by the Miracle service department managed by Lisa Smelser and it has been an outstanding relationship. I have been enormously pleased with the customer service and the personal treatment that I have received at the Miracle service department. We all know that the sales staff of a car dealership expands and contracts on a continual basis, but the service department at any dealership needs to be the one constant that you can count on! Lisa Smelser, Service Manager of Miracle Dodge IS that one constant that you can count on. Lisa, is the primary reason I continued having my 2005 Dodge serviced at Miracle Dodge, AND the reason I now have purchased a 2nd vehicle at this dealership!!! Yes she is that good, honest, friendly, informative, patient, and customer oriented! On Thursday December 20, 2012, here I am once again having my 2005 Dodge 3500 4x4 truck in for a routine service on a cold, windy, and rainy day! Buying a new truck was the furthest thing from my mind, BUT déjà vu prevails! What do you know there was a really sharp and very well equipped 2012 Dodge 3500 4x4 that caught my eye! It was sitting on the rip-rap rocks again! While I was standing outside the dealer showroom I casually asked a salesman, Mike Woodruff a few questions about their truck inventory and within just a few minutes he had provided me with printed copies of the window stickers of three different trucks for me to examine! Mike, had only been on the job with Miracle for just a couple and of days and informed me he was going to enlist the aid of another salesman to better answer my questions. A few minutes later Mike introduced me to his mentor, Keith Hert. I found Keith to be very eager to answer any and all of my questions and if he did not know the answer, he went and found the answer to my question! Keith is energetic and excited about the products that he sells and you can tell that he really enjoys selling! Keith, is the kind of salesman that you really enjoy dealing with! Once Keith and I were able to discuss the trucks I might be interested in he proceeded to get the ball rolling along with lots of information and the explanation of factory and dealer incentives and rebates. With each step Keith and Mike were patient, informative and very helpful in the process of buying a new truck! I never found Keith or anyone else attempting to apply "Old School" car selling tactics that most of us find very distasteful! Keith, Mike and I discussed the numbers for my trade value and the price of their truck with incentives and it looked like this deal was shaping up very nicely. Miracle's offer for my truck was very fair and spot-on! Then it was time for a test drive! Mike Woodruff and I took a brand new Dodge 3500 4x4 Laramie out for a test drive. The truck impressed me with the performance and packaging of features! I was starting to like the idea of this new truck being mine! Once Mike and I made it back to the Miracle dealership I knew it was time for the obligatory call to my wife Kathy to discuss the details, and 'THE WIFE" said make it happen! With Keith, and Mike the credit application was painless and fast. A very few minutes later Keith comes back with the final numbers and I knew we had a deal! Minutes later Chris Austin, Miracle Finance Manager and I sat down to go over the final numbers to close the deal. I found Chris to very helpful, informative, and customer oriented! It's obvious that Chris is very talented as the Finance Manager and I can't thank him enough for his skills and patience! The deal was done and it was time to transfer my gear from my old truck to the new truck! I left the Miracle Dodge dealership that afternoon driving a brand new beautiful 2012 Dodge 3500 Laramie 4x4! This truck was the second vehicle that I have purchased from Miracle Dodge and that's a first for me. Once again my truck buying experience at Miracle Dodge was a friendly and smooth transition! Would I buy from Miracle Dodge again? Yes! Would I recommend them to friends and family? Absolutely! Perhaps, the greatest compliment I can impart to Miracle Dodge, salesman Keith Hert, and service manager Lisa Smelser would be that you meet as a customer and leave as a friend! Jerry Shehane More

Mr. Small was very accomodative to my needs, coming to me when I was able to come to them. I thank him for his patience and his smile...which was always present...even when I ragged his nerves. I've had when I was able to come to them. I thank him for his patience and his smile...which was always present...even when I ragged his nerves. I've had bad car purchasing experiences before, but thanks to Mr. Small, this was a great experience. More

I have been exceptionally pleased with the service and quality of work I receive from Miracle Chrysler. They went above and beyond when helping me find my perfect vehicle and they have serviced it since m quality of work I receive from Miracle Chrysler. They went above and beyond when helping me find my perfect vehicle and they have serviced it since my purchase in Oct 2011. Highly recommended. christytope2010@yahoo.com More

They had excellent service and made it easy to choose their service. They made it easy to understand everything and answered any questions I had with a friendly attitude. They made the purchase of my fir their service. They made it easy to understand everything and answered any questions I had with a friendly attitude. They made the purchase of my first car a great experience and I definitely recommend buying a car from this dealership. You can't go wrong with them. More

This was a wonderful team to work with. I would recommend miracle Chrysler dodge to anyone. They are very friendly and very easy to work with. miracle Chrysler dodge to anyone. They are very friendly and very easy to work with. More

It was my first trip to Miracle and it turned out to be a success. Thank You Michael for all your help. I love my Challenger ! success. Thank You Michael for all your help. I love my Challenger ! More

This was an amazing car-buying experience! I had been looking for a very specific jeep since February of 2012. I had an extremely bad experience with Chrysler Dodge Jeep of Franklin in Franklin, TN. On looking for a very specific jeep since February of 2012. I had an extremely bad experience with Chrysler Dodge Jeep of Franklin in Franklin, TN. One of my friends referred me to Miracle and told me they were the best. She purchase her jeep there in 2011. Although the drive was awful (50 miles from my job in Franklin!!), the team was incredible. I had been talking back and forth with Terri via phone and text, finding out info about the inventory, etc. When I got there, I worked with John Small, who was WONDERFUL! He was knowlegable about the products and fun to work with. Bert and Chris worked out my financing for me and they were courtesy and professional. Needless to say, I will send all of my friends and neighbors there if they are in the market for a new vehicle. It's nice to be treated with respect at a dealership. That's hard to find and I am appreciative! More

My husband and I have bought a total of 6 vehicles from Chris and Burt. we have always been pleased with our service there and will keep comming back! We have sent I know over 5 or 6 friends and family mem Chris and Burt. we have always been pleased with our service there and will keep comming back! We have sent I know over 5 or 6 friends and family members there and they also have bought cars from them!! I own a 2012 dodge charger R/T and there is NOO better car on the road! I love my charger! My next one is going to be a SRT8 :) Barry my husband has a dodge truck,my daughter owns a dodge challenger and our future son in law has a dodge also! We are a dodge family!! We will deff be back!!! Thank you all for the great service you provide!!! Fay Russell Hendersonville,Tn More

I was Treated like royalty By Bert curry,Chris austin.& mike Carman Very Good people.I would recomend these guys if you need a new or used Car austin.& mike Carman Very Good people.I would recomend these guys if you need a new or used Car More

Salesman was courteous, friendly and tried to get best deal from Sales mgr he could. Every thing was explained to me so that I understood the deal. deal from Sales mgr he could. Every thing was explained to me so that I understood the deal. More