Galeana's Van Dyke Dodge - Service Center

This is by far the worst dealership I have ever come across in my entire life. I have made many complaints to Dodge about this dealership and I am currently still in the process right now of getting my across in my entire life. I have made many complaints to Dodge about this dealership and I am currently still in the process right now of getting my car fixed after multiple failed attempts by this dealership. I leased a 2012 Dodge Charger RT from this dealership almost a year ago and took it in to the dealership for some service. When I got the car back it died twice on me. I took the car in and they first refused to give me a loaner car and said I need the extended warranty to receive a loaner car. I told them this car is still under the manufacturer's warranty and I need a car to get to work and school. They refused and I had to make a complaint to Dodge to finally receive a loaner. This is where my journey began with this sad excuse of a dealership. I have owned two GM vehicles and one Audi and the service provided at this dealership compared to the other ones I have been to is absolutely laughable in comparison, these guys have a long way to go. It's hard to fault the workers when management are the ones that are supposed to set the example. I got my vehicle back a week later and they said it was fixed, I thought great thanks guys! Instead the car drove fine for one lousy day and then it died again. I brought it right back to them and they kept it for another week and still can not find out the problem and now want me to pick my car back up. If you can not fix the car why would I want to pick it back up if its only going to leave me stranded again? While the car was there the service manager assistant seemingly drove the car as it was his personal car because an entire tank of gas was used (I would estimate around 300 miles on the conservative side) they did agree to fill my tank back up and I am in talks with Dodge right now about crediting me back the miles that were driven. I think this is completely unprofessional, if your guys can't figure out the problem then refund me my money I leased transportation and I am not getting that. I kept up my end of the deal, they are not keeping up their end. Overall the service has been very bad, Jodi the service manager is a nice guy I just feel bad he has to work with some of these people. Word of advice to anyone reading this do not make the same mistake I made and bring your car here, there are too many well run dealerships to spend your hard earned money at this place. I personally will never spend another dollar here and I will continue to tell as many people as I can to stay away from this place. However if you are looking for incompetent people to work on your car at a small, run down dealership, this is the place to be. And to Galeanas Van xxxx Dodge, if you decide to use that last sentence as your business motto, I will happily help you advertise :) More

Took my truck in for service and got it back in almost worse condition than before it was "fixed." They still had the nerve to charge me for parts to fix only one of the damages to my truck that occurred worse condition than before it was "fixed." They still had the nerve to charge me for parts to fix only one of the damages to my truck that occurred in their shop. After the initial transaction they suddenly stopped returning most of my calls (the service manager returned none of them) and I had to keep on top of them. The service rep routinely said he'd call me back but, almost never did. The best part of the experience was the shuttle trip. They used to be good but, now they have really gotten bad. I probably won't be back, and if I do go back it will be a last resort and a long time coming. More

Worst Dealership ever!!!!!!!! Entire dealership is unprofessional!!! bought used convertible with only 15,000 miles on it. Car salesman was polite, however failed to mention how to use key fob to drop unprofessional!!! bought used convertible with only 15,000 miles on it. Car salesman was polite, however failed to mention how to use key fob to drop convertible, and also no car book. After taking home car found a Red streak on front light they must not of looked over this car very well before selling, and also rims were filthy. This may be my fault however when originally looking at car the first time in person this was not there, until took it home a week later.Also found dirty hair brush of old hair in back seat. After putting 2000 miles on car the breaks were already shot and had to be taken in to get fixed, along with my tail pipe and exhaust... car also makes strange noise they couldnt identify... The service shop could care less about car, and never would get back to me on what exactly was wrong with car, this is the first place I've had to keep tabs on my own car at! Worst service ever! Incompetent staff. After having my car in 3 times for work at this place I will never go back! also had to fight with dealership about paying for the breaks on car to be fixed! Done dealing with this dealerships BS going to a better dealership! I dont even think this car was certified before they sold it!!!! DO NOT WASTE YOUR TIME ON THIS DEALERSHIP!!!!!!!!!!BIGGEST MISTAKE BUYING CAR FROM HERE!!!!!! More