Galaxy Ford - Service Center

Spoke to John in service and he went above and beyond to make sure I had the information I needed about the vehicle. Highly recommended A+ make sure I had the information I needed about the vehicle. Highly recommended A+ More

SUPER DUTY SERVICE DEPARTMENT After being towed to two ford dealers in one week, my stress level was off the charts. What a wonderful surprise to find that I had been towed to the After being towed to two ford dealers in one week, my stress level was off the charts. What a wonderful surprise to find that I had been towed to the best possible place to get service with a smile and top notch treatment. I was traveling from Colorado trying to meet friends in the Smoky Mtns. Chris Whitney and his team immediately addressed my situation, discussed my options and started working. After two days the smiles and helpfulness were still in place and off I went. But the service did not stop there. I received several calls to make sure we were fine and everything was good with the truck. A service man was sent to me on Sunday in the local state park to check on us and the truck. If I ever need major help on my 2004 diesel truck, I would ship to this dealership because of Chris Whitney and his team. More

Best Service Department Experience A new customer for life! The Service Department made sure my car was repaired safely & correctly. The Service Manager went above & beyond to help me! A new customer for life! The Service Department made sure my car was repaired safely & correctly. The Service Manager went above & beyond to help me! More

Vehicle Recall Had a recall letter received. Made an appointment for service. I only have one car and this was an all day process. The Service person Robert Scales i Had a recall letter received. Made an appointment for service. I only have one car and this was an all day process. The Service person Robert Scales informed me that they had no loaner cars to use and that most people just " walked across the street" and spent time at a local cafe. Did not want to spent a day at the cafe. So the problem was resolved by another service person Blake Dodson by his stating he would drive me home and I could pick up my car in the afternoon after work was finished. I took my car in and low and behold, they had the janitor drive me home in MY CAR before they put it in the shop. Since this was a problem not of my making, I did not understand. I was informed that it was an insurance problem and that they had a woman that wrecked in a loaner so they could not allow others to drive on due to insurance problems. I was very unhappy with this situation and would not deal at this dealer again. More