Gainesville GMC - Service Center

Will NEVER buy another GMC Went to this dealership to get a headlight replaced. We had the left headlight replaced approx. a year prior for $98, thought that was expensive. We Went to this dealership to get a headlight replaced. We had the left headlight replaced approx. a year prior for $98, thought that was expensive. Went back a few weeks ago to have right headlight replaced an get an oil change. They handed me a bill to sign and it was for $334. Needless to say I walked out of there. Somebody PLEASE tell me how GMC can justify this?????? I was told that the bumper had to come off and blah blah blah. The year prior it was $98 and it jumped to $300 now. You people are crazy. Why does GMC make it so hard to get to change the xxxx bulb in the first place???? Money and greed,that's why. Previously I drove a Yukon and traded it in for an Acadia. My husband is currently driving a Yukon. On the older models you were able to do a simple, cheap bulb replacement. We will NEVER purchase any other GMC car or truck again. My brother and his wife really love my Acadia, but after hearing about the price of something that should cost Very little to replace, they decided not to purchase anything new from GMC. More

AC Repair I went in for an AC repair on my used Yukon Denali that I bought at the dealership. They claimed it was out of warranty and a sensor had gone bad. I I went in for an AC repair on my used Yukon Denali that I bought at the dealership. They claimed it was out of warranty and a sensor had gone bad. It was ~$1000 repair because they had to remove the dashboard and they talked me into another $400 to repair sun damaged panel on top of dash that cracked. That's fine 4 yo car, expected. Get it back, AC blowing cold again. A few days later was cold (this was in the Spring) the heater was on in the morning and that afternoon it got hot and now cold was only blowing out of two right vents. Took it back to dealership to get fixed; they said it would be another ~$1000 because they would have to take the dashboard out again. Since it wasn't broken right when it left the garage then they wouldn't budge on the repair. I know that they didn't test heat and cold or else they would have noticed the vent actuator was getting stuck. There are screws missing in the dash which make the interior noisy on bumps; antennae on radio must have been dislodged, local channels don't come in the same anymore. Was mistake taking it there for repair but I was pretty loyal about going to the dealership for everything but wont go there again. More

Stop that car! The brakes on our Equinox were due for replacement. Diligently I priced the service from various dealers and service providers... a habit I picked up The brakes on our Equinox were due for replacement. Diligently I priced the service from various dealers and service providers... a habit I picked up in my career, at least three preferably five. Gainesville Buick and GMC was extremely competitive, their service people are very helpful and friendly and our vehicle is always well taken care of. Since relocating to Gainesville they have become our service provider of choice... we are happy customers! More

Iamdalaw I called and scheduled an appointment for my 2013 Terrain with Michelle who was very helpful. Upon my arrival to my appointment. A young lady by the n I called and scheduled an appointment for my 2013 Terrain with Michelle who was very helpful. Upon my arrival to my appointment. A young lady by the name of Jessie appear to be overwhelm with work which she voiced. I asked her if a sales person could giving me an overview of my vehicle features. She asked did I buy the vehicle here I told her no but it was my intentions to bring the vehicle here for service if I liked the service I was given. I told her that I owned a 2005 camry for 12 years and I only took that vehicle to the toyota dealership for service and it was my intention to do the same with this vehicle. She said they might do it if they are not busy but snice you didn't buy the vehicle from here they may not. She did provide fast service for my vehicle's oil change and tire rotation. As I being to leave I decided to stop and ask a sales rep to help me with the vehicle features at that time I met a nice man name AL who really knew the vehicle and help me get a better understanding of the vehicle features I really appreciate what he did to help me and he didn't give me attitude because I didn't buy the vehicle from there. He used wisdom and he understood that if I brought the vehicle there for service I would be back based on how I was treated. Because of him I will be back for service I only brought my vehicle there because I did read the customers reviews and I was impressed. Thank you Mr. AL for your help!!! Iamdalaw More

2 hour oil change Brought truck in at 8:00 am, left at 9:45am for an oil change. After an hour we were told there was 4 cars ahead of us @ 8:00am??. Then waited anothe Brought truck in at 8:00 am, left at 9:45am for an oil change. After an hour we were told there was 4 cars ahead of us @ 8:00am??. Then waited another 40 minutes. More

Fantastic Effort Our transmission began to go bad just south of Gainesville on our way to Minnesota. We barely made it off of the interstate and luckily got to the dea Our transmission began to go bad just south of Gainesville on our way to Minnesota. We barely made it off of the interstate and luckily got to the dealership. It was on a Saturday and they could not look at it until Monday. They provided us a vehicle to use and we were contacted Monday morning with the bad news that the transmission was bad. Ultimately Pat Breheim, our service person, determined that a complete unit would be required. After some wrangling by Pat the manufacturer that builds the parts for that transmission for Buick was held responsible and that there would be no cost to us! Throughout the few days that we were involved in the process Pat called us and kept us up to date several times each day. Pat, the transmission technician, and all of the people involved in our dilemma treated us personally as if we were family. Pat Breheim is an absolute gem. His kind of people are hard to find these days. He is professional, very knowledgable and adds a personal touch to his job. My wife and I were truly blessed to be able to have Pat Breheim and the dealership in Gainesville resolve our issue. More

Great Service Took my car in for routine oil & filter change, got vehicle right in, made me aware of low brakes, took me in shop to show me. I had brakes replaced, Took my car in for routine oil & filter change, got vehicle right in, made me aware of low brakes, took me in shop to show me. I had brakes replaced, brake fluid flushedoil changed, tires rotatedrotated all in little over two hours even though they offered me a car to drive while mine being repaired. I appreciate them looking out for my safety. Great service does exist. More

Quick and efficient Friendly, quick, less then 24 hour turn around on my truck. I was more than 1200 miles from home and i felt like i was treated as if I were in my own Friendly, quick, less then 24 hour turn around on my truck. I was more than 1200 miles from home and i felt like i was treated as if I were in my own backyard. More

Great!! I'm writing this review for Al Hunter; he is the best car salesman at this dealership. His people skills are to be commended and I am just grateful to I'm writing this review for Al Hunter; he is the best car salesman at this dealership. His people skills are to be commended and I am just grateful to him for helping me with Manna (my 2013 Chevrolet Spark) even after 3 months of purchase. Whatever problem I have with the car, he is the first person that I contact and he is never tired of helping me. Such a person is rare in this world and when you do find one, he/she is to be rewarded handsomely. Thank you for everything Al!! You rock!! More

fixed what another messed up they were quick and painless. constantly kept in contact with me and listened to me gripe about the horrible experience I had elsewhere. and I know it they were quick and painless. constantly kept in contact with me and listened to me gripe about the horrible experience I had elsewhere. and I know it sucks the fix others mistakes and yet they did awesome. I really appreciated their hospitality through all of this and mike who was the collision man was super nice and friendly I will definitely tell friends and family and will be back as needed thanks you guys were awsome More