Gainesville Chrysler Dodge Jeep RAM - Service Center

Polite staff, poor service Do you enjoy sitting for long periods of time? Listening to the buzz of vending machines? Or, watching half your day pass before your eyes? If you answered yes to any or all long periods of time? Listening to the buzz of vending machines? Or, watching half your day pass before your eyes? If you answered yes to any or all of these questions, then Gainesville Dodge is the place for you! My wife made a 0800 appt for basic general maintenance: tire rotation and points inspection. We arrived prior to our appointed time and we’re about the 6-7 customer “in line”. We soon discovered that the “appointment” meant the same as if we just showed up on the door step. We were told we’d be done in 1.5 hours, which seemed like a long time for basic service, but we took in stride. While observing the overall snails’ pace of service, our vehicle sat in the parking lot where we originally parked until 11:15. At last, our vehicle’s “appt” was finally honored and it was taken into the service bay. At roughly 11:45, we were released from our guest lobby incarceration and were on our way. My wife and I are generally patient and understanding people, but we also know when our time is being wasted/not valued. We will never donate our time to Gainesville dodge ever again. The only positive aspect of our experience was the service department staff members we interacted with were polite and professional. We were also told that the vehicle needed a new alternate battery (to control the start stop) and quoted almost $300 for this- the Mopar website charges $120 for this battery, the quote for the battery without the installation was $210- $100 more through the dealership plus the charge to install it- anyone who does any research will stay away from this dealership. More

I do not recommend this service department. I made an appointment 2/23/21 and dropped my ram to have a service done for check engine light. 3/1/21 called left message for Logan the person worki I made an appointment 2/23/21 and dropped my ram to have a service done for check engine light. 3/1/21 called left message for Logan the person working on my truck. No one called back called the next day. And was told by Logan he haven’t even diagnosed it yet. So Wednesday 3/2/21 I went and picked it up. Get in my truck to find someone had stolen my husbands rayban sunglasses. The people at the service desk threw the paperwork on the desk and were rude. No customer at all. Will never go back. More

This relates to the service department. If I could give them zero stars I would. If your vehicle needs service take it anywhere but here. I had some issues with my Jeep that I wanted checked out. I made an them zero stars I would. If your vehicle needs service take it anywhere but here. I had some issues with my Jeep that I wanted checked out. I made an appointment two weeks ago with a full description of the problem I was having. So they should have known I was coming. They should have know what to look at. So I dropped my Jeep off at 7:30 am right when my appointment was scheduled. All through the day no word from them. So I had a coworker drop me off at the dealership around 4:00. When I finally got to speak to the service advisor he informed me that they had not even pulled my Jeep into a service bay. "But it is next in line and we will see what we have to do." They had it for 8 hours and had not even pulled into the bay yet. SO much for making an appointment. Whoever does their scheduling should be fired immediately. And not even a "sorry for the delay". I just help my temper and told them to bring me my Jeep. Now. So their inept handling of my service call has cost them a customer. I will never, ever venture onto their property again. And neither should you. More

WILL PUT VEHICLES IN YOUR NAME WITHOUT SIGNING ANY PAPERWORK!! DO NOT COME TO THIS xxxx HOLE!! NOT TO MENTION MY LICENSE GOT SUSPENDED BECAUSE OF THEM! PAPERWORK!! DO NOT COME TO THIS xxxx HOLE!! NOT TO MENTION MY LICENSE GOT SUSPENDED BECAUSE OF THEM! More

Worst service department I’ve ever worked with! Take your car anywhere but here. Multiple visits to fix a simple issue, non caring attitude by all. car anywhere but here. Multiple visits to fix a simple issue, non caring attitude by all. More

Terrible service especially to UF students! My daughter is a student at UF, this is the closest dealership...the rain is getting into compartment some how and soaking area by driver’s feet. Wra My daughter is a student at UF, this is the closest dealership...the rain is getting into compartment some how and soaking area by driver’s feet. Wrangler is in parking garage, windows top and doors all securely in place. There is mold now growing and this dealership won’t see car for a week and a half. It will be a total loss by then! From the receptionist to the different men I spoke with, they were so unhelpful. More

They don't listen and they don't care It took nearly 2 weeks to get my car back from this dealership after I *told* them what Firestone told me was wrong and they didn't listen. If they ha It took nearly 2 weeks to get my car back from this dealership after I *told* them what Firestone told me was wrong and they didn't listen. If they had, I truly believe I would've had my car back sooner because it wouldn't have taken days to order the parts. Don't trust them. More