Gainesville Chrysler Dodge Jeep RAM - Service Center

Quick, friendly service. Car was returned at the requested time. Would service vehicle with them again. Car was returned at the requested time. Would service vehicle with them again. More

I pay $560 just for diagnostics not a chance to fix something on my truck something on my truck More

Service needs some work. I’m not the negative Nancy type, but please put yourself in your customer’s shoes. In my situation, the Jeep recall was a 6 hour fix per the document I’m not the negative Nancy type, but please put yourself in your customer’s shoes. In my situation, the Jeep recall was a 6 hour fix per the documents, plus a 2 hour fix for a sensor recall. I did all the right things, scheduled an appointment, was there early with the documents, always polite and understanding. After 7 days, after I had been real understanding and coordinated my own rides for everything, coordinated getting the kids to their things, and getting to work, but that was way too much. I shouldn’t have had to do those things for 8 days. The dealership couldn’t even come get me or drop me off at home since I was out of city limits. It was a 6 mile run to go get my vehicle. Do better to keep the days of a vehicle sitting while not being worked down, because those are days your customer can be doing really important things… from work to dad days with the kids. More

Service Mgr test drove my Jeep to determine problem I was having with front end vibration having with front end vibration More

Great service. Olga was professional and very informative. I have bought several cars here and the service department is great. Olga was professional and very informative. I have bought several cars here and the service department is great. More

Olga is so easy to work with. Amazing communication! Came in for a recall and they provided service exactly as promised. Did not try to upsell me on anything I did not need. Amazing communication! Came in for a recall and they provided service exactly as promised. Did not try to upsell me on anything I did not need. More

Technician work was perfect. Communication with the service advisor was poor. After drop off, could not actually talk to the service advisor. Communication was done via email. Wa Communication with the service advisor was poor. After drop off, could not actually talk to the service advisor. Communication was done via email. Was told it would be a 1 day turn around. Ended up taking 8 days. Apparently, after drop off it takes several days before the vehicle is assigned to a technician. Once the tech had the vehicle was done very quickly and professionally. Upon arrival to pick up the vehicle, the service advisor was unable to find the keys. Had to wait while they were located. Be forewarned, the service work is good but communication with the service advisors is lacking. More

I have been a customer of Gainesville CDJR for the past 4 years. I have purchased 2 Ram 1500 vehicles and have had their routine scheduled maintenance and any other service needs performed at this dealership years. I have purchased 2 Ram 1500 vehicles and have had their routine scheduled maintenance and any other service needs performed at this dealership with complete satisfaction. Jim Bradt, the salesman who I have dealt with for both of my purchases, has been my “go to person” whenever I have a question regarding my vehicles and other matters regarding Gainesville CDJR. I will remain a loyal customer unless given a reason otherwise. More

Matt was extremely helpfull. .took test drive ...very happy with new Jeep...much different from our other Jeeps. .took test drive ...very happy with new Jeep...much different from our other Jeeps. More

Olga is a saint! She kept us informed about what was wrong with the car and was very patient with our calls to see how much longer it would be! I feel very safe now She kept us informed about what was wrong with the car and was very patient with our calls to see how much longer it would be! I feel very safe now in our car! The mechanics did an amazing job! Thank you! More