Gainesville Chrysler Dodge Jeep RAM - Service Center

Brought my vehicle in for a recall, and was told the issue was not the recall and was charged a diagnostic fee. The issue was the recall and I fixed the issue on my own. issue was not the recall and was charged a diagnostic fee. The issue was the recall and I fixed the issue on my own. More

I go to this dealership only because there is no suitable alternative. There is only one service advisor I consider friendly (Phoenix). My most recent service did not fix the problem, even after two visits. alternative. There is only one service advisor I consider friendly (Phoenix). My most recent service did not fix the problem, even after two visits. The facility is always clean and presentable, which is a plus. More

Taylor provides excellent customer service every time I come in. It is appreciated and saves time. come in. It is appreciated and saves time. More

Phoenix was my service writer. She was amazing through the whole process quite frankly a shining star at that dealership for the first time in a long time. She was amazing through the whole process quite frankly a shining star at that dealership for the first time in a long time. More

I cannot give them 100% excellence for their service even though I was grateful for their assistance on the days we bought the Jeep. I believe that after sale service needs some improvements. They lost my me though I was grateful for their assistance on the days we bought the Jeep. I believe that after sale service needs some improvements. They lost my metal license plate and I had to make a few phone calls, and made my way to the dealership. After that I ended up driving to DMV office to get a new one. …. More

Great customer service! I was late for the scheduled appointment time but they still served me in a timely manner. I was late for the scheduled appointment time but they still served me in a timely manner. More

The cost of repairing my dodge is astronomical. The parts for repairs are $300 at most but y’all quoted me $3,300 to fix. That is ridiculous and I will never be bringing my vehicles there The parts for repairs are $300 at most but y’all quoted me $3,300 to fix. That is ridiculous and I will never be bringing my vehicles there More

Worked me in for an oil change within the hour. Then they washed my truck when they were done. Thank you Then they washed my truck when they were done. Thank you More

Horrific experience! I’m from Fort Lauderdale and was on a road trip to Atlanta and my truck broke down in Gainsville. It stayed in your shop for almost 6 months. Meanw I’m from Fort Lauderdale and was on a road trip to Atlanta and my truck broke down in Gainsville. It stayed in your shop for almost 6 months. Meanwhile you guys wouldn’t provide me with a loaner. So I had to rent out of pocket for almost 6 months. Finally got a call my truck was ready to drove up to Gainsville. Asked multiple times … are you sure this truck is good and ready for a 4 hour drive. They told me of course and obviously because we fixed it. It broke down 1 hour into my trip. Worst service of my entire life. You get negative stars. More

First time at the dealership and it was a good experience. Fast and nice lobby. Look forward to my next visit. experience. Fast and nice lobby. Look forward to my next visit. More