Gainesville Chrysler Dodge Jeep RAM - Service Center

Services agent was horrible at communicating ETA. My car was dropped off on the 11/21 and available for pick up in 12/19. Do the math. I had to call Logan any time I wanted update (it should be the My car was dropped off on the 11/21 and available for pick up in 12/19. Do the math. I had to call Logan any time I wanted update (it should be the other way). I would call and find out he would be gone or off work when I should have expected to get an update I was charged 187.00 to evaluate the BROKEN heater core. It doesn’t fix itself. My quote from April for the heater core replacement was the same as in November so a waste of 187.00 to tell me something we all already knew. Logan also tried to GASLIGHT me via text message and blame me for not being aware of expected dates or parts needing to be ordered - that he did not inform me of (again because he would leave work and not follow up). Him and all the agents lack all customer service. And to top it off - they left old parts in my car for pick up. Basically this place is horrible. I’ll go to the Nissan dealership next door. More

Wonderful service. Called, dropped the Jeep and was back to the office in less than a hour. Shuttle service is the best, Thank you Larry!! Kristin was the best kept Called, dropped the Jeep and was back to the office in less than a hour. Shuttle service is the best, Thank you Larry!! Kristin was the best kept me informed. Great experiance!! Thank you!! More

I am most pleased with the service writer named Phoenix. I can always depend on her to help me through my service visits. Please hold on to her. She is the best. I can always depend on her to help me through my service visits. Please hold on to her. She is the best. More

Seemed uninformed. They asked me to bring in my car at a very specific time and it stayed in their parking lot for 2 hours. They asked me to bring in my car at a very specific time and it stayed in their parking lot for 2 hours. More

My shifter was a little bit loose. They quoted me over $700. Tell me was gonna take 2 1/2 hours of labor when my buddy who works at another dealership has a diesel tech popped off the They quoted me over $700. Tell me was gonna take 2 1/2 hours of labor when my buddy who works at another dealership has a diesel tech popped off the cover took an Allen key and tightened in two seconds very dishonest dealership will not be returning More

All good just did not offer to get the bugs off with exterior car wash exterior car wash More

Kristin & Taylor are so polite and so sweet. It makes my visit pleasurable. I like that they always remember my name. It’s why I keep coming back. It makes my visit pleasurable. I like that they always remember my name. It’s why I keep coming back. More

Good service but poor management of when someone is out. Kristan was great helping me but she missed a couple days and no one was able to answer when I called to arrange getting my vehicle back. Kristan was great helping me but she missed a couple days and no one was able to answer when I called to arrange getting my vehicle back. More

Great customer service during a trying period (we we in town for a funeral when our vehicle’s battery died). Was diagnosed and replaced in less than an hour. town for a funeral when our vehicle’s battery died). Was diagnosed and replaced in less than an hour. More

Efficient pleasant experience. All problems addressed. I will return for my next service appointment. Thank you. All problems addressed. I will return for my next service appointment. Thank you. More