Gainesville Chrysler Dodge Jeep RAM - Service Center

Very arrogant and unhelpful people. They gave back my car in a much worse condition than it was. The car shut down the next day after I got it back. And all this was after they charged They gave back my car in a much worse condition than it was. The car shut down the next day after I got it back. And all this was after they charged me more than $559 just for diagnostics! When I dropped off my car with them the problem was the check engine light, but it was running well. But when they said they wanted another $730 to fix the problem which they said was due to the defective wiring harness, I said no and just asked them to rerun my car. When I picked up the car would not shift out of park unless I put a stick or screwdriver in a slot on he dashboard. And in spite of me telling them repeatedly the car did not have this issue when I dropped it off they would not listen and said it’s not their fault. And when I went home I discovered another issue which was not there - the engine would not shut down immediately after I switched off the ignition. Then the next day the car just shut down. And I had to call another mechanic and spend more money to get it back running. They are horrible people. So I spent $559 just to get my car stuck with more problems than it had earlier. They are horrible and I would advise people to never ever go there. More

First off, charging over $100 for a diagnostic is absurd especially when the repair didn’t even fix the issue. Your shop ripped me off. Customer service is garbage, although Kristen is very sweet and just a especially when the repair didn’t even fix the issue. Your shop ripped me off. Customer service is garbage, although Kristen is very sweet and just about the only good thing about your business. The $1500 I spent was a complete waste and in fact made my car have additional issues. Wouldn’t recommend this place to anyone if my life depended on it. More

Place is disorganized, scheduling an appointment is virtually impossible and it takes months to get the car in. The scheduling process is confusing and not friendly. virtually impossible and it takes months to get the car in. The scheduling process is confusing and not friendly. More

The job was completed on time. I am glad I had my warranty that covered my alternator. Thank you. I am glad I had my warranty that covered my alternator. Thank you. More

Got some work done on my tires. Everyone was very friendly and helpful! Kaitlin was great! Everyone was very friendly and helpful! Kaitlin was great! More

They got me in quickly and got me out as planned. Logan was really great! Logan was really great! More

I just had a tire issue but Logan was friendly. In and out pretty quick. In and out pretty quick. More

Taylor is very polite and helpful. Work was done right and on time. Dealership is clean and tidy. My Wife likes coming here Work was done right and on time. Dealership is clean and tidy. My Wife likes coming here More

They are very respectful honestly patient helpful good communication skills hard working loyal friendly dedicated communication skills hard working loyal friendly dedicated More

Did not complete my service. I was from out of town and was told to bring back another day and leave it. ?????????? They didn't care that I lived in another county and couldn't j I was from out of town and was told to bring back another day and leave it. ?????????? They didn't care that I lived in another county and couldn't just come back and leave my vehicle. I was not offered a loaner or rental. More