Gainesville Chrysler Dodge Jeep RAM - Service Center

I like the service center at Gainesville Dodge. However, my truck has the lifetime powertrain warranty and due to the service writer not writing the words "Lifetime powertrain Inspection on the inv However, my truck has the lifetime powertrain warranty and due to the service writer not writing the words "Lifetime powertrain Inspection on the invoice in 2022, I lost the warranty. I am in the process of getting it re-instated, but had to pay a $2000 repair bill due to this error. I discovered this while doing the re-inspection Chrysler requires to reinstate the warranty. Scott failed to write the correct words, and I have to go back and get an invoice from him with the correct words. I know it is corporate, trying to find excuses to cancel warranties. But you may wish to train the service writers on the proper words for the lifetime warranty inspection. Scott has been great helping me with this issue and he was not the service writer in 2022. Other than this issue, the service center has been great and I have had no other issues. They have done all the work on my Dodge Ram since 2009 More

With an appointment, we still had to wait 45 minutes before they came and got the car to service it. IWhy have an appointment. before they came and got the car to service it. IWhy have an appointment. More

Personnel were extremely friendly and helpful. A price estimate prior to the completion of the service would have been helpful. Contacting me prior to driving in and finding out that the required A price estimate prior to the completion of the service would have been helpful. Contacting me prior to driving in and finding out that the required parts had not arrived would have saved me an additional trip into town. Once the parts had arrived the service was prompt and well executed! As mentioned previously, the staff was a pleasure to work with! More

Everyone was very friendly and helpful. Our Jeep was repaired and ready when promised. Highly recommend this dealership for service. Our Jeep was repaired and ready when promised. Highly recommend this dealership for service. More

Everyone is very nice and accommodating. The technician told me what was needed and how long it would take! Thx! The technician told me what was needed and how long it would take! Thx! More

The baddest one I never know. I was at the dealer every 2 weeks with my car for the same problem. I was at the dealer every 2 weeks with my car for the same problem. More

Stravensky was amazing to work with and has been considered family of my husband and I! considered family of my husband and I! More

I will definitely be recommending this dealership to all my friends and family to use this dealership.ihave had two family members purchase from them already my friends and family to use this dealership.ihave had two family members purchase from them already More

Moved to the area this year, and recently the engine light came on and an oil change was due for our older Jeep with high mileage. We had a wonderful experience getting it serviced here at Gainesville C light came on and an oil change was due for our older Jeep with high mileage. We had a wonderful experience getting it serviced here at Gainesville Chrysler Dodge Jeep RAM. Staff- especially service advisor Kristan was so friendly and helpful, and worked with our budget- to prioritize what's urgent, and allow us to spread the work over a few paychecks and visits. Up-front about the costs in advance, honest and hard-working, and they want to help us maintain our older Jeep for the long-term (not at all just trying to "sell us something" without caring). We also got to use a coupon from their service specials website, which really helped (Not like the smaller, independent shops I've been to before). They worked fast and kept us posted, plus with service we got a free car wash! Thank you Gainesville CDJR, you have a lifelong customer! More

Everyone was very friendly and I was able to get an oil change in less than an hour change in less than an hour More