Gainesville Chrysler Dodge Jeep RAM - Service Center

Great service put us in a truck and told us they would see us when we was done. Got back at noon and the truck was ready to go. Great service see us when we was done. Got back at noon and the truck was ready to go. Great service More

Service person Dylan and Taylor were cordial. My repair took a week and I was not offered any options for transportation. I realize service cars are offering less services, unfortunately that’ My repair took a week and I was not offered any options for transportation. I realize service cars are offering less services, unfortunately that’s why customers are less loyal. I didn’t have this issue when my daughters car had to have work at Nissan. In fact the car they put her in encouraged a new car purchase. More

No comment no comment no comment no comment no comment no comment. I will not fill out any more surveys that require comments. comment. I will not fill out any more surveys that require comments. More

Kristan was very polite and got my vehicle in an out. Shortest time ever, thanks Shortest time ever, thanks More

Great customer service Very professional Great experience Quick service Very happy to go there and get service experience Quick service Very happy to go there and get service More

I texted Stravensky, who I purchased my Jeep with, about a screw I found in my tire. I came in an hour later and waited 15-20 minutes and then I was back out on the road. There was a guy at the first desk w a screw I found in my tire. I came in an hour later and waited 15-20 minutes and then I was back out on the road. There was a guy at the first desk who helped me as well. I think his name was Logan. He explained to me what was going on and what they could do. Very friendly service nothing bad to say. More

Brought 2011 Dakota truck in for Blend Door replacement to fix defroster. Required dash removal for a Total bill of $999.80. Picked up truck on Thursday & drove 20 miles home on SR 26 (60 mph). Friday went to fix defroster. Required dash removal for a Total bill of $999.80. Picked up truck on Thursday & drove 20 miles home on SR 26 (60 mph). Friday went to Melrose about 4 miles away, started to return home and STEERING FAILED coming out of restaurant driveway. Had truck towed back to GNV Service for $165 tow fee, plus $186 diagnostic fee. Truck ready on Monday when they told me that Service Technician FAILED TO RECONNECT STEERING ROD. This absolutely stunned me. If this had happened on the highway, it could have been FATAL. The dealership refunded my diagnostic fee and didn't charge me to reconnect the steering rod. How should I rate the service? They did fix my defroster problem, but the mistake with the steering was serious and still has me shaken. I have not contacted the Service Manager yet. Should the technician lose his job? If I had died in a crash, or taken someone else's life in a crash, would the dealership be liable? Would the accident investigator be able to determine the cause of the crash? I don't know what to do yet. More

I have been a customer of this dealership for just a couple years. The service department is excellent. Everyone at the dealership strives to provide the ultimate in customer experience. My service advi couple years. The service department is excellent. Everyone at the dealership strives to provide the ultimate in customer experience. My service advisor, Phoenix, have been wonderful. The customer is her main concern and always exceeds my expectations. It is refreshing to have relationship with an auto dealership where the employees are honest and caring. More

Kristan Lagares Service Advisor Gainesville CDJR 352-372-4343 Kristan is first rate and a great representative for your company. She stuck with me until we had a succesful outcome. Restor CDJR 352-372-4343 Kristan is first rate and a great representative for your company. She stuck with me until we had a succesful outcome. Restored my faith in the dealership. More

The service center was very helpful. They went above and beyond in their service and I would highly recommend. They went above and beyond in their service and I would highly recommend. More