Gainesville Chrysler Dodge Jeep RAM - Service Center

I am most pleased with the service writer named Phoenix. I can always depend on her to help me through my service visits. Please hold on to her. She is the best. I can always depend on her to help me through my service visits. Please hold on to her. She is the best. More

Seemed uninformed. They asked me to bring in my car at a very specific time and it stayed in their parking lot for 2 hours. They asked me to bring in my car at a very specific time and it stayed in their parking lot for 2 hours. More

My shifter was a little bit loose. They quoted me over $700. Tell me was gonna take 2 1/2 hours of labor when my buddy who works at another dealership has a diesel tech popped off the They quoted me over $700. Tell me was gonna take 2 1/2 hours of labor when my buddy who works at another dealership has a diesel tech popped off the cover took an Allen key and tightened in two seconds very dishonest dealership will not be returning More

All good just did not offer to get the bugs off with exterior car wash exterior car wash More

Kristin & Taylor are so polite and so sweet. It makes my visit pleasurable. I like that they always remember my name. It’s why I keep coming back. It makes my visit pleasurable. I like that they always remember my name. It’s why I keep coming back. More

Good service but poor management of when someone is out. Kristan was great helping me but she missed a couple days and no one was able to answer when I called to arrange getting my vehicle back. Kristan was great helping me but she missed a couple days and no one was able to answer when I called to arrange getting my vehicle back. More

Efficient pleasant experience. All problems addressed. I will return for my next service appointment. Thank you. All problems addressed. I will return for my next service appointment. Thank you. More

Great customer service during a trying period (we we in town for a funeral when our vehicle’s battery died). Was diagnosed and replaced in less than an hour. town for a funeral when our vehicle’s battery died). Was diagnosed and replaced in less than an hour. More

Brought my vehicle in for a recall, and was told the issue was not the recall and was charged a diagnostic fee. The issue was the recall and I fixed the issue on my own. issue was not the recall and was charged a diagnostic fee. The issue was the recall and I fixed the issue on my own. More

I go to this dealership only because there is no suitable alternative. There is only one service advisor I consider friendly (Phoenix). My most recent service did not fix the problem, even after two visits. alternative. There is only one service advisor I consider friendly (Phoenix). My most recent service did not fix the problem, even after two visits. The facility is always clean and presentable, which is a plus. More