Gainesville Chrysler Dodge Jeep RAM - Service Center

It took almost 4 months to get my car fixed from the time I made my initial appointment due to the lack of communication and forgetfulness of the service department. Additionally, it took a week to even diag I made my initial appointment due to the lack of communication and forgetfulness of the service department. Additionally, it took a week to even diagnose the problem a previous shop had diagnosed in <1 hr, causing me to spend ~$700 on a rental car (since they don't offer loaner vehicles). Additionally, I was told a part was back ordered for two months - turns out, it wasn't ordered in the first place. Once it was, my car was fixed in less than a week. If I could have gotten the issue fixed anywhere else, I would have. Unfortunately, it was an issue only an authorized dealer could address. More

Very friendly. Shelby was the best saleswoman I’ve ever purchased a car from. I would definitely buy from Gainesville Dodge again. Shelby was the best saleswoman I’ve ever purchased a car from. I would definitely buy from Gainesville Dodge again. More

Was worried about the qualifier the service writer gave me about air bag recall replacement. “We can’t be responsible if parts in your dash are broken during the install due to the age of the car”. All w me about air bag recall replacement. “We can’t be responsible if parts in your dash are broken during the install due to the age of the car”. All went well, safe from flying shrapnel from defective Takata air bag being replaced. No problems. Thanks More

The service department did a great job keeping me posted on when my vehicle could be looked at on when my vehicle could be looked at More

Very responsive and courteous. Excellent service. It’s nice to know they are there for your kids away from home at UF. Excellent service. It’s nice to know they are there for your kids away from home at UF. More

Great and friendly service, nothing but good things to say! Will be returning for any other repairs I need in the future say! Will be returning for any other repairs I need in the future More

Communication about my vehicle was pretty much nonexistent. I dropped it off for an oil change and to look at turn signal malfunctioning, and it took two days. nonexistent. I dropped it off for an oil change and to look at turn signal malfunctioning, and it took two days. More

Easy to schedule, honest, quick, and professional! I would recommend Gainesville Chrysler Dodge Jeep RAM to my friends. I would recommend Gainesville Chrysler Dodge Jeep RAM to my friends. More

This dealership is efficient, knowledgeable, helpful, and quick to service. Every experience I've had here had always been about reproach. The salesmen are always able to answer any questions I've had while quick to service. Every experience I've had here had always been about reproach. The salesmen are always able to answer any questions I've had while securing me the best deal and vehicle of my choice. The technicians and waiting area are comfortable, helpful, and respectful of my time. More

My repair under warranty took 3 weeks, even though the correct diagnosis of "electronic throttle control" was immediately available through RamConnect. I was told that the technicians were unable to find correct diagnosis of "electronic throttle control" was immediately available through RamConnect. I was told that the technicians were unable to find the cause of the problem. When it was finally fixed (electronic throttle control!) and I questioned the service counter why they ignored the initial diagnosis, I was told that it took so long because they needed to verify that the diagnosis was correct. I was not offered a loaner or reimbursement of rental car expenses. Chrysler in the end did refund part of my rental car bill. I have driven a Dodge Ram since 1995, and this was the worst customer experience I have eer had. More