Gainesville Chrysler Dodge Jeep RAM - Service Center

Made appointment, was told car could be looked at soon. Kept getting pushed back over the weekend. Had to plan out with my wife who would have our other car for six days before someone even looked at my Kept getting pushed back over the weekend. Had to plan out with my wife who would have our other car for six days before someone even looked at my car. I’m sure that happens a lot and costs people hundred of dollars in rental fees. Pretty unacceptable behavior. I could understand a day or two, but caused a massive pain for us for a week while our car was just sitting on their lot doing NOTHING but waiting and getting pushed further and further back. More

Customer service got me in quickly and fixed my warranty problem. I hope it is always this easy. problem. I hope it is always this easy. More

having dealt with multiple dealerships over my lifetime, I have had the best service experience with Kristin as my advisor. She is empathetic, caring, and always has a smile on her face. She greets me by na I have had the best service experience with Kristin as my advisor. She is empathetic, caring, and always has a smile on her face. She greets me by name when I arrive, even when I do not have an appointment. She is a great asset to the service department. More

I’ve had a very long and excellent relationship with the sales department in this dealership I have always left feeling satisfied with my purchase. My previous encounters with the service department haven’t sales department in this dealership I have always left feeling satisfied with my purchase. My previous encounters with the service department haven’t been as good, however my latest experience with the service department was excellent and I look forward to building on this new relationship More

Their mechanics are fantastic, they figured out the problem other dealer failed to find and resolved the problem swiftly and properly. problem other dealer failed to find and resolved the problem swiftly and properly. More

Good service and great communication with Kistin! !!!! Once the part arrived the service was fantastic! !!!! Once the part arrived the service was fantastic! More

If I could give them a negative 5 stars it still wouldn’t be enough to explain how bad these guys are. be enough to explain how bad these guys are. More

Did not diagnose problem correctly. Kept vehicle too long without offering a loaner car until days before car was returned. Paid to have part expedited but said part still hadn’t come i Kept vehicle too long without offering a loaner car until days before car was returned. Paid to have part expedited but said part still hadn’t come in. Car was at shop probably a week or two before any work was done. More

The service was Fast. The price was reasonable. The advisor was very polite. All my concerns were addressed. I'll definitely be using this dealership for my regular mainte The price was reasonable. The advisor was very polite. All my concerns were addressed. I'll definitely be using this dealership for my regular maintenance. More

The staff was very friendly and knowledgeable. They went above and beyond all of our expectations to make sure our needs met and that we were happy. They went above and beyond all of our expectations to make sure our needs met and that we were happy. More