Gainesville Chrysler Dodge Jeep RAM - Service Center

Brought my car in for a diagnosis. My appointment was a week in advance, and yet it took them an additional week to even look at it. Took them a day to diagnose and fix the issue, whic My appointment was a week in advance, and yet it took them an additional week to even look at it. Took them a day to diagnose and fix the issue, which was the exact issue I told them it was. 2 weeks of waiting because they are incompetent More

Service needs some work. I’m not the negative Nancy type, but please put yourself in your customer’s shoes. In my situation, the Jeep recall was a 6 hour fix per the document I’m not the negative Nancy type, but please put yourself in your customer’s shoes. In my situation, the Jeep recall was a 6 hour fix per the documents, plus a 2 hour fix for a sensor recall. I did all the right things, scheduled an appointment, was there early with the documents, always polite and understanding. After 7 days, after I had been real understanding and coordinated my own rides for everything, coordinated getting the kids to their things, and getting to work, but that was way too much. I shouldn’t have had to do those things for 8 days. The dealership couldn’t even come get me or drop me off at home since I was out of city limits. It was a 6 mile run to go get my vehicle. Do better to keep the days of a vehicle sitting while not being worked down, because those are days your customer can be doing really important things… from work to dad days with the kids. More

I pay $560 just for diagnostics not a chance to fix something on my truck something on my truck More

Great service. Olga was professional and very informative. I have bought several cars here and the service department is great. Olga was professional and very informative. I have bought several cars here and the service department is great. More

Technician work was perfect. Communication with the service advisor was poor. After drop off, could not actually talk to the service advisor. Communication was done via email. Wa Communication with the service advisor was poor. After drop off, could not actually talk to the service advisor. Communication was done via email. Was told it would be a 1 day turn around. Ended up taking 8 days. Apparently, after drop off it takes several days before the vehicle is assigned to a technician. Once the tech had the vehicle was done very quickly and professionally. Upon arrival to pick up the vehicle, the service advisor was unable to find the keys. Had to wait while they were located. Be forewarned, the service work is good but communication with the service advisors is lacking. More

Matt was extremely helpfull. .took test drive ...very happy with new Jeep...much different from our other Jeeps. .took test drive ...very happy with new Jeep...much different from our other Jeeps. More

Taylor did Great job helping with car maintenance! Excellent experience and highly recommended. Took work Excellent experience and highly recommended. Took work More

Olga is a saint! She kept us informed about what was wrong with the car and was very patient with our calls to see how much longer it would be! I feel very safe now She kept us informed about what was wrong with the car and was very patient with our calls to see how much longer it would be! I feel very safe now in our car! The mechanics did an amazing job! Thank you! More

This place was awesome everyone was especially helpful to me and my family. We where traveling through when my truck broke down and they where awesome enough to get us in and repair it the same day. Thank Yo me and my family. We where traveling through when my truck broke down and they where awesome enough to get us in and repair it the same day. Thank You All So Much, Especially Mike the service guy that got us in when no other dealership could!!! More

Complete 120% costumer service, THIS PLACE ROCKS! OLGA IS THE BEST!!! Came in for oil change and tire rotation. Always make you feel at home and earns your trust. OLGA IS THE BEST!!! Came in for oil change and tire rotation. Always make you feel at home and earns your trust. More