Gainesville Chrysler Dodge Jeep RAM - Service Center

The service department is the absolute worse that I have ever been to in the 30+ years I've owned cars. I have taken my wrangler there several times over the past 8 years and everytime it's taken weeks to g ever been to in the 30+ years I've owned cars. I have taken my wrangler there several times over the past 8 years and everytime it's taken weeks to get it back and every time they fail to address the specific issue. For example, I took it in this time because I am getting horrible feedback in the break pedal on slow turns, but they wrote down something completely unrelated. So after several weeks of waiting they did not even address the issue. Also asked for a warranty inspection (gave them the MOPAR form I needed) and they produced a completely different and useless form. So I have to make an appointment at a different dealership in another town to get the warranty inspection so I can extend the warranty. Avoid this dealer at all costs. More

They took care of my problem. Brandon was great but he couldn’t get hold of the other dealership. I don’t think he tried hard enough. With my warranty company I don’t think they t Brandon was great but he couldn’t get hold of the other dealership. I don’t think he tried hard enough. With my warranty company I don’t think they tried at all. So the work passes on to me. Over all they were ok. More

Staff is friendly and the service is organized and efficient. Pulled in and car was taken back within minutes. efficient. Pulled in and car was taken back within minutes. More

I am very pleased with this service center. Brandon Phillips was thoughtful and helpful and got my vehicle back to me quickly. Brandon Phillips was thoughtful and helpful and got my vehicle back to me quickly. More

I liked the cleanliness of the place and the snacks provided. Every one seemed friendly. Only thing I didn't like was how long it took to fix my vehicle, other than that everything was good. provided. Every one seemed friendly. Only thing I didn't like was how long it took to fix my vehicle, other than that everything was good. More

Did as advertised. Brandon Phillips was particularly helpful. Work done and delivered on time cleaner than when it was dropped off. Brandon Phillips was particularly helpful. Work done and delivered on time cleaner than when it was dropped off. More

Very thorough inspection. Oil change was done in a timely manner. Everyone was extremely helpful. They even brought water out to my dog 🐶 while we were sitting at the picnic Oil change was done in a timely manner. Everyone was extremely helpful. They even brought water out to my dog 🐶 while we were sitting at the picnic table my service technician kept me informed as my jeep was being serviced. Thank you! More

Service was quick and easy in and out. Very pleasant staff. Great job to the entire group at service. Very pleasant staff. Great job to the entire group at service. More

It was in a timely manner and great service with very polite service people. I would highly recommend them. polite service people. I would highly recommend them. More

Brandon responded promptly and efficiently to my concerns as they were expressed. I am happy to say this particular service was handled professionally and with courtesy. as they were expressed. I am happy to say this particular service was handled professionally and with courtesy. More