Gainesville Chrysler Dodge Jeep RAM - Service Center

I was asked to change my appointment in mid May to after Labor Day due to increased volume around the holiday. I was told that instead of 2-3 days that the dealership would need to keep my car for 5-6 days Labor Day due to increased volume around the holiday. I was told that instead of 2-3 days that the dealership would need to keep my car for 5-6 days if I kept the original time. I was happy to accommodate and move my appointment to the Monday following the Labor Day weekend. I dropped my car off Sunday, only after speaking with someone to confirm that it would take 2 to 3 days for scheduled work, as I needed my car at the end of the week. I dropped my car off and spoke with someone again at 7:30 Monday to go over the work that was needed on the car and confirm, again, that 2 to 3 days was sufficient. I was very clear that I was leaving town Friday and needed my car on Thursday. on Tuesday, I had not heard anything, so I called, the end of the second day. The person I spoke with indicated that the technician had been out all day and that she was unsure of how far they had gotten if any at all had been initiated. She told me that she would call me by 10 o’clock the next morning, asking for the three hour window in the morning to be sure that it was clear how much time would be needed. I asked her at that point whether it would be possible to get a loaner car or have the dealership pay for a rental if the car would not be ready by Wednesday. She indicated that she would speak with a manager and circle back to me by 10 AM on Wednesday. I had not heard anything by mid afternoon on Wednesday and so I called again, only to find out that she doesn’t work on Wednesdays and no one there knew about our conversation from the day before. at that point I had to rent a car on my own for Thursday evening to ensure I could be out of town on Friday. On Thursday morning, the associate called me, apologetically, but confirmed that the car would be ready that afternoon. Given other obligations, I was unable to cancel my rental car reservation, which ended up working out well because Thursday afternoon I was contacted by the dealership notifying me that it would not be ready until Friday. In the end, the dealership had my car for six days. Five full days I was assured the whole time that it would take 2 to 3 days and then communication was very bad. Everyone at the dealership was kind and polite, but communication was horrible and it was very frustrating to not have a car despite careful planning. More

Great customer service, the work done professionally, and in a timely manner. Thank you for everything! in a timely manner. Thank you for everything! More

I’m new to the Gainesville and I stopped at the service center to ask for help in putting my seats up/down in my 2012 Chrysler Town and Country. My husband , John , recently passed away and I didn’t know h center to ask for help in putting my seats up/down in my 2012 Chrysler Town and Country. My husband , John , recently passed away and I didn’t know how to do it. Brandon , your service tech responded immediately with a demonstration and tutorial. He then asked if I needed any more assistance and I said my car may be due for service. After checking the records, he found it was a few weeks past due and he also immediately checked for when it could be done. It was done promptly and professionally. I can’t thank you enough for your help and would recommend your dealership highly. More

I took my car in for an oil change and tire rotation. I had an appointment. I was waited on right away. I waited in a clean waiting room. My car was finished sooner than I was promised. Everything w I had an appointment. I was waited on right away. I waited in a clean waiting room. My car was finished sooner than I was promised. Everything went very smoothly. More

Had my truck two weeks, charged me $190 and couldn’t find the problem??? I will never return and warn my friends and family! What a sham!! the problem??? I will never return and warn my friends and family! What a sham!! More

Brandon was great. Kept me updated and brought my car to me when it was done. A++++ Kept me updated and brought my car to me when it was done. A++++ More

Taylor, in the service department was amazing! She helped us get the repair we needed and an oil change. I asked them to also check the motor mounts on the Jeep and she located replacements for She helped us get the repair we needed and an oil change. I asked them to also check the motor mounts on the Jeep and she located replacements for when we are ready to have the work done. More

Brandon provided me with excellent customer service including securing a loaner vehicle for me during repairs and communicating the status of the vehicle to me. including securing a loaner vehicle for me during repairs and communicating the status of the vehicle to me. More

Customer service is always great. Had my truck for 6 weeks and when I finally got it back. A bolt was missing off transmission, hose on transmission was damaged and was leaking, and t Had my truck for 6 weeks and when I finally got it back. A bolt was missing off transmission, hose on transmission was damaged and was leaking, and tech also broke 3 clips holding wiring onto transmission that he didn't replace. Was fixed upon return but so much negligence by tech on this trip. More

My first visit to this location. The service department was efficient and I had no complaints The service department was efficient and I had no complaints More