Gainesville Chrysler Dodge Jeep RAM - Service Center

I am very happy with the service, Taylor Cassell the service advisor was very supper, it is very worthy for me to drive to Gainesville from Ocala. service advisor was very supper, it is very worthy for me to drive to Gainesville from Ocala. More

Prompt and everyone there is nice and willing to answer all your questions! Would recommend this dealership all your questions! Would recommend this dealership More

I was going through some issues and everyone was very kind and accommodating to me. kind and accommodating to me. More

Have bought several cars from them & always felt like I was treated right. Service department is great on all levels & service advisors are always helpful each and every time you stop by. was treated right. Service department is great on all levels & service advisors are always helpful each and every time you stop by. More

Taylor was great. She is polite, smiling and professional. There is a big improvement compared to former service personnel. She is polite, smiling and professional. There is a big improvement compared to former service personnel. More

I was asked to change my appointment in mid May to after Labor Day due to increased volume around the holiday. I was told that instead of 2-3 days that the dealership would need to keep my car for 5-6 days Labor Day due to increased volume around the holiday. I was told that instead of 2-3 days that the dealership would need to keep my car for 5-6 days if I kept the original time. I was happy to accommodate and move my appointment to the Monday following the Labor Day weekend. I dropped my car off Sunday, only after speaking with someone to confirm that it would take 2 to 3 days for scheduled work, as I needed my car at the end of the week. I dropped my car off and spoke with someone again at 7:30 Monday to go over the work that was needed on the car and confirm, again, that 2 to 3 days was sufficient. I was very clear that I was leaving town Friday and needed my car on Thursday. on Tuesday, I had not heard anything, so I called, the end of the second day. The person I spoke with indicated that the technician had been out all day and that she was unsure of how far they had gotten if any at all had been initiated. She told me that she would call me by 10 o’clock the next morning, asking for the three hour window in the morning to be sure that it was clear how much time would be needed. I asked her at that point whether it would be possible to get a loaner car or have the dealership pay for a rental if the car would not be ready by Wednesday. She indicated that she would speak with a manager and circle back to me by 10 AM on Wednesday. I had not heard anything by mid afternoon on Wednesday and so I called again, only to find out that she doesn’t work on Wednesdays and no one there knew about our conversation from the day before. at that point I had to rent a car on my own for Thursday evening to ensure I could be out of town on Friday. On Thursday morning, the associate called me, apologetically, but confirmed that the car would be ready that afternoon. Given other obligations, I was unable to cancel my rental car reservation, which ended up working out well because Thursday afternoon I was contacted by the dealership notifying me that it would not be ready until Friday. In the end, the dealership had my car for six days. Five full days I was assured the whole time that it would take 2 to 3 days and then communication was very bad. Everyone at the dealership was kind and polite, but communication was horrible and it was very frustrating to not have a car despite careful planning. More

Great customer service, the work done professionally, and in a timely manner. Thank you for everything! in a timely manner. Thank you for everything! More

I’m new to the Gainesville and I stopped at the service center to ask for help in putting my seats up/down in my 2012 Chrysler Town and Country. My husband , John , recently passed away and I didn’t know h center to ask for help in putting my seats up/down in my 2012 Chrysler Town and Country. My husband , John , recently passed away and I didn’t know how to do it. Brandon , your service tech responded immediately with a demonstration and tutorial. He then asked if I needed any more assistance and I said my car may be due for service. After checking the records, he found it was a few weeks past due and he also immediately checked for when it could be done. It was done promptly and professionally. I can’t thank you enough for your help and would recommend your dealership highly. More

I took my car in for an oil change and tire rotation. I had an appointment. I was waited on right away. I waited in a clean waiting room. My car was finished sooner than I was promised. Everything w I had an appointment. I was waited on right away. I waited in a clean waiting room. My car was finished sooner than I was promised. Everything went very smoothly. More

Had my truck two weeks, charged me $190 and couldn’t find the problem??? I will never return and warn my friends and family! What a sham!! the problem??? I will never return and warn my friends and family! What a sham!! More