Gainesville Chrysler Dodge Jeep RAM - Service Center

Came in with oil leak on the Renegade. . Scott was the main man who handled the situation. He was professional, attentive, and and knowledgeable. Afterwards, he called to check on statu . Scott was the main man who handled the situation. He was professional, attentive, and and knowledgeable. Afterwards, he called to check on status of the leak. It would be great if more auto service shops had professionals like Scott. More

Scott was responsive and made sure my vehicle was ready on Christmas Eve So I could use it over the holidays on Christmas Eve So I could use it over the holidays More

The service department provided outstanding service for my Jeep Grand Cherokee. They got my car serviced in the time promised and also noted several other items that were needed for regular maintenance. my Jeep Grand Cherokee. They got my car serviced in the time promised and also noted several other items that were needed for regular maintenance. Plus, they helped me out with an additional minor service request. Much better than other CDJR dealers in the central/west Florida area! I highly recommend the service department at Gainesville CDJR! More

The Jeep dealership overcharged and misdiagnosed my Jeep. I needed to take my vehicle to another shop to have the work done properly. I will never take my vehicle back to this dealership! I needed to take my vehicle to another shop to have the work done properly. I will never take my vehicle back to this dealership! More

3 days to diagnose which took 7 days to find an issue since they do work on weekends, felt like we troubled CSR when checking in vehicle. Had coverage for rental once diagnosed but couldn’t use it while since they do work on weekends, felt like we troubled CSR when checking in vehicle. Had coverage for rental once diagnosed but couldn’t use it while vehicle was sitting at dealership which costed 350.00 for rental during this period. will find another dealer More

Excellent customer service. Surprisingly fast turnaround. Really appreciate the ride to and from my home so I didn't have to wait in the lobby. Surprisingly fast turnaround. Really appreciate the ride to and from my home so I didn't have to wait in the lobby. More

verything at the sales went fine enjoyed the sales person and general manager was nice. the return trip week later not as good person and general manager was nice. the return trip week later not as good More

Very professional and courteous staff! The entire process was very easy, from scheduling the work, dropping off my vehicle, quality and quick service, and my vehicle was delivered to me o The entire process was very easy, from scheduling the work, dropping off my vehicle, quality and quick service, and my vehicle was delivered to me once complete! I highly recommend Gainesville Chrysler Dodge Jeep RAM in Gainesville More

You should have a 3rd option for recommendation called "Maybe". My answer for recommendation is maybe I will recommend. I am very unhappy about the cost. I dropped off my car at 7:40 for an appointment a "Maybe". My answer for recommendation is maybe I will recommend. I am very unhappy about the cost. I dropped off my car at 7:40 for an appointment at 8:00am. I called at 9:30 to see if they had a labor estimate to replace a bulb and install a thermostat. I was told they had been busy with other calls and would get to my car shortly. I called at 13:48 and they were checking to see how much work is involved and I would receive a call later. I decided to go and wait. I got there at 1:15 and they were still deciding on the lost. I explained I had a meeting at 2:30 and would need to leave by 2:15. When I checked at 2:30, they were working on the car and checking on how best to replace one of the items. I had a vision of them googling to research. That made me laugh thru my frustration. I received a quote for more than $1300. I felt as if I was held hostage. I had to reschedule my meeting for 3:00pm. At 2:55, I was told they were still working on it. I told Scott, I wanted to go a head and pay so I can get out of there quickly. I did not get my car until 3:15. This lead me to believe that they did not get to my car timely; Nor did they have the expertise to fix the car timely. This cost me time and money in labor. More

Jaime Daigle, my service rep was fantastic. However, it took over three years for Jeep to repair the defective part. I wrote to the general manager and service manager at the Gainesville deal However, it took over three years for Jeep to repair the defective part. I wrote to the general manager and service manager at the Gainesville dealership as well as the CEO of Stellantis. Sadly, not one of them reached out to me. I guess that is the pathetic state of corporate management today! I have purchased 17 Chrysler/Dodge/Jeep/Ram vehicles over the last 30 years, mostly through the local dealership. You have seen the last of my business! More