Gainesville Chrysler Dodge Jeep RAM - Service Center

WORST experince at a dealer ever! Been a Jeep customer for 25+ years. Dealership had my Jeep 2 weeks, with spotty communication. Offered zero solutions to my issues & had to escalate Been a Jeep customer for 25+ years. Dealership had my Jeep 2 weeks, with spotty communication. Offered zero solutions to my issues & had to escalate everything. Scott was terrible service advisor. If my jeep wasn't under warranty I would not take it there. More

They are always very helpful and curiosity I'm pleased with their services very m7ch with their services very m7ch More

I recommend Kristan an advisor. Throughout the whole process, she texted me to update me on my car's progress. Throughout the whole process, she texted me to update me on my car's progress. More

Jaimie got me in as a traveler that needed repairs quickly. She explained everything thoroughly so no surprises at the end. Thanks again. quickly. She explained everything thoroughly so no surprises at the end. Thanks again. More

They are not very good on communication. I was dealing with Jaime, she said she would call back and never did. I called the next day and they said she was sick so I end up talking to Scott. I was dealing with Jaime, she said she would call back and never did. I called the next day and they said she was sick so I end up talking to Scott. Which said he would do research and call me back and he never did. Jaime is better at text messages than she is phone calls. More

They were really nice. They let me use a table to study and work while I waited. They were up front about the cost and listening to my concerns. I also took did the hand wa They let me use a table to study and work while I waited. They were up front about the cost and listening to my concerns. I also took did the hand wash for the first time and that was cool. They did a good job on that, as well. More

The service area is always so efficient helpful. I always ask for Kristin because her customer service is above the standard I expect. She is polite and keeps me up-to-date constantly on my repairs I always ask for Kristin because her customer service is above the standard I expect. She is polite and keeps me up-to-date constantly on my repairs and maintenance. She went out of her way to fix my last name and when my name changed due to marriage, she is above par for any service area. Please keep her there because she is excellent and keeps me coming back. More

Service was great. Liked that I got an email of inspection report while waiting, gave me time to review before being put on the spot to decide what I wanted done. Also Liked that I got an email of inspection report while waiting, gave me time to review before being put on the spot to decide what I wanted done. Also really appreciated the car wash! More

In my recent visits: Jaime assisted me in getting my right front axle repaired. Scott assisted me in having multiple flushes done, pricing and having installed a new set of tires, an oil change and thro right front axle repaired. Scott assisted me in having multiple flushes done, pricing and having installed a new set of tires, an oil change and throwing in a car wash. I felt like they both listened to what my concerns were and answered questions that are difficult for a non-mechanic to verbalize. More

Customer Service was wonderful, techs not so much. They did not reinstall everything that was disconnected during repair. then gave me a quote to fix it, even though it was simply not reinstalled prop They did not reinstall everything that was disconnected during repair. then gave me a quote to fix it, even though it was simply not reinstalled properly. More