Gainesville Chrysler Dodge Jeep RAM - Service Center

It was nice bringing my truck to a dealership that handled all my needs and then some handled all my needs and then some More

Truck is still there. 5 days and not even diagnosed yet. Two days I called for an update with someone telling me they will call me tomorrow only to hear from no one. Calle 5 days and not even diagnosed yet. Two days I called for an update with someone telling me they will call me tomorrow only to hear from no one. Called back on day 5 at 730a. Stayed on hold literally 51 min before a receptionist picked up and told me “service r is busy, call back later”. Sent three text messages in 5 days without reply. Finally someone called me back and updated me that they still have not yet diagnosed the issue. I do not currently have a vehicle to drive. Most repairs can be completed in 5 days, yet alone 5 days and issue still unconfirmed…. More

Good service! !! We called - needed a new key fob, they ordered it and gave us our vehicle back!!! !! We called - needed a new key fob, they ordered it and gave us our vehicle back!!! More

They were very helpful. Jamie went above and beyond to make sure everything was working. Jamie went above and beyond to make sure everything was working. More

I live out in the country, and it is a long drive into the dealership. I stopped by the dealership to see if I could walk in and get an oil change. I talked to the service advisor, Scott Potter. He coul the dealership. I stopped by the dealership to see if I could walk in and get an oil change. I talked to the service advisor, Scott Potter. He could not have been more helpful. Got me in right away and kept me updated on the progress. Thanks for working me! More

Scott at the service center was extremely helpful in providing if expectations and following up with me timely to explain the findings. Additionally, the shuttle service was very appreciated! providing if expectations and following up with me timely to explain the findings. Additionally, the shuttle service was very appreciated! More

Very disappointed, the service department was not truthful and waisted 15 days, my vehicle was there 8 days before they checked it. Failed to order the parts for another two days. truthful and waisted 15 days, my vehicle was there 8 days before they checked it. Failed to order the parts for another two days. More

Terrible customer service, Service Manager wouldn't speak with me! Would give a lower rating, but there isn't an option!!!! with me! Would give a lower rating, but there isn't an option!!!! More

Terrible customer service. The Gen Manager should be removed asap. I traded in my jeep today because of the terrible service I received The Gen Manager should be removed asap. I traded in my jeep today because of the terrible service I received More

Performed repair as promised. Provided shuttle while repair was done. Offered to was my car. Thank you Provided shuttle while repair was done. Offered to was my car. Thank you More