Gabriel/Jordan Buick GMC
Kilgore, TX
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not happy I have never had a problem before, but this time I was not satisfied at all. when I bought my vehicle, mike my salesman told me when I brought it back I have never had a problem before, but this time I was not satisfied at all. when I bought my vehicle, mike my salesman told me when I brought it back, it would be detailed because it was dirty inside and out when I bought it and took it home. I ask for an oil change, tire rotation and for the vehicle to be detailed. all was completed except the detail. it didn't even get a good wash job on the outside and the inside had hardly been touched. so, haley ask johnny to clean it up a little better and he did touch it up some, but still not clean at all. I have been trading with Gabriel serveral years now and this is the first problem I have ever had. I would still recommend the service center because all but this time everything has been top notch but I am still not satisfied. it should have been cleaned up well the way I was promised it would be. More
Car buying experience Everyone together made my car buying experience go as smoothly as possible! I will definitely recommend this dealership to friends and family. Chuck Everyone together made my car buying experience go as smoothly as possible! I will definitely recommend this dealership to friends and family. Chuck Pinson will take care of you from the start! More
Continued Outstanding Service Dropped my vehicle off an hour late for my appointment. Staff were still prepared to accommodate. Offered me a ride back to my office and, when I pi Dropped my vehicle off an hour late for my appointment. Staff were still prepared to accommodate. Offered me a ride back to my office and, when I picked up later that afternoon, had washed the truck and vacuumed the inside along with the requested oil change/tire rotation. This service team continues to perform above and beyond. More
Very courteous Paula was very nice and did not hesitate to apply discount coupon to help with cost. Only complaint would be inside door handles were left dirty from Paula was very nice and did not hesitate to apply discount coupon to help with cost. Only complaint would be inside door handles were left dirty from service tech. In the future would appreciate cleaning the black oil/grease off door handles grip. More
Great Dealership!!!!! I called Paula to make a appointment for the first service on my new truck. She told me to bring it on in. When I dropped it off I told Her that I ne I called Paula to make a appointment for the first service on my new truck. She told me to bring it on in. When I dropped it off I told Her that I needed it by 4:00. I received a call before noon that my truck was ready. When I picked it up everything was finished to my satisfaction and I also received a bonus car wash!!! More
Perfect car buying experience Very respectful of my time, which is the most valuable thing to me. Thank you. We will reach out to this dealership for any future vehicle needs. Very respectful of my time, which is the most valuable thing to me. Thank you. We will reach out to this dealership for any future vehicle needs. More
Superior service!! Dealt with Chris when I dropped off my vehicle He is always nice and extremely knowledgeable about my vehicle. I received an oil change, vacuum and w Dealt with Chris when I dropped off my vehicle He is always nice and extremely knowledgeable about my vehicle. I received an oil change, vacuum and wash all in just 30 minutes!!! Their awesome!!! More
Great service! Dropped my Tahoe off for an oil change and tire rotation. It was quickly serviced and delivered clean. Great, friendly service each and every time! Dropped my Tahoe off for an oil change and tire rotation. It was quickly serviced and delivered clean. Great, friendly service each and every time! Thanks! More
Vehicle service I made an appointment with Chris to service my wife's vehicle. The job was done in a timely manner and to our satisfaction. Good people in the service I made an appointment with Chris to service my wife's vehicle. The job was done in a timely manner and to our satisfaction. Good people in the service department. More
Great People Easiest and best experience I have had buying a vehicle in a long time. Got the truck I wanted at a good price in a few hours time. Easiest and best experience I have had buying a vehicle in a long time. Got the truck I wanted at a good price in a few hours time. More