Gabriel/Jordan Buick GMC

Service with a smile Friendly service manager who is always ready to take care of my service needs. The vehicle was ready when promised and had even been washed. Thank you Friendly service manager who is always ready to take care of my service needs. The vehicle was ready when promised and had even been washed. Thank you! More

Great Experience Chuck Pinson was very helpful and got us into the exact vehicle we wanted and had everything in line and ready to go when we arrived. Chuck Pinson was very helpful and got us into the exact vehicle we wanted and had everything in line and ready to go when we arrived. More

Oil change and tire rotation I enjoyed talking to the staff and hanging out while the work was being done . The coffee was great. The car wash and was cleaner than I left it. I enjoyed talking to the staff and hanging out while the work was being done . The coffee was great. The car wash and was cleaner than I left it. More

Things left un done The tires was not rotated like they always do and they left the lid off of the windshield washer fluid and didn’t fill it. I guess they were planning The tires was not rotated like they always do and they left the lid off of the windshield washer fluid and didn’t fill it. I guess they were planning on it so that’s fine! They usually always do a great job though🙂 More

Great experience Made the appointment on my phone and showed up a little early for my appointment but, they got me signed in. Routine maintenance was performed on my t Made the appointment on my phone and showed up a little early for my appointment but, they got me signed in. Routine maintenance was performed on my truck. Very pleased with service and the staff. More

Personal, Professional, & Pleasurable Chuck Pinson and the entire team at Gabriel Jordan were a pleasure to do business with. Chuck and I communicated through email prior to me driving an Chuck Pinson and the entire team at Gabriel Jordan were a pleasure to do business with. Chuck and I communicated through email prior to me driving an hour to Kilgore. He was clear in his communication. The atmosphere at the dealership was laid back and at no time was there ever any pressure or any feelings of apprehension. If given the opportunity, I would gladly do business with them again. More

It was great!! My experience at Gabriel Jordan was great! Everyone was very helpful and was able to answer all my questions. I would recommend them because they made My experience at Gabriel Jordan was great! Everyone was very helpful and was able to answer all my questions. I would recommend them because they made the car shopping very stress free. You wouldn’t be disappointed! More

Very professional, yet make feel at home. Great people to deal with. Buying a car can be somewhat uncomfortable. They were very helpful, not pushy and made the experience a pleasant one. Great people to deal with. Buying a car can be somewhat uncomfortable. They were very helpful, not pushy and made the experience a pleasant one. More

Beyond Customer Service Five stars just isn't enough to explain the level of extraordinary customer service at Gabriel Jordan in Kilgore. Maybe my story will explain. I sto Five stars just isn't enough to explain the level of extraordinary customer service at Gabriel Jordan in Kilgore. Maybe my story will explain. I stopped for gas after work and my Enclave would not start back up. It was 5:28. Gabriel Jordan closes at 5:30. In desperation, I called. They answered and put me through to service. Chris the manager took the call. When I told him the situation, his IMMEDIATE response was, "we'll bring you a loaner". And they did. He and Danny brought the loaner to me. I couldn't believe it! The best I was hoping for was to tell him I was going to have it towed to the service center and would be in the next day. No, Chris went so above and beyond to personally bring me a car. It is hard to put a price on this kind of service. I am so thankful to be a Gabriel Jordan customer. Fortunately, we got the Enclave started and drove it in. It was repaired and ready by 2:00 the very next day and when I picked it up it had been washed and vacuumed as well. More

Service with a smile Dropped in unexpectedly and they took care of my auto recall, diagnosed and repaired a system that was not working properly, replaced windshield wiper Dropped in unexpectedly and they took care of my auto recall, diagnosed and repaired a system that was not working properly, replaced windshield wipers and had my auto ready for pick up by noon. More