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Gabriel/Jordan Buick GMC
Kilgore, TX
244 Reviews
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Showing 244 reviews
July 24, 2019
Sorry service! They told me I needed a new water pump and master cylinder! $1545 and new tires. I went to a mechanic and I only needed rear brake rotors and pads. They told me I needed a new water pump and master cylinder! $1545 and new tires. I went to a mechanic and I only needed rear brake rotors and pads. Master cylinder and water pump still works! I never got a brake alarm nor a hot alarm! I went in for oil change and check brakes. These people are liars and thieves! I will never go back! More
by RRHUSKEY
Verified CustomerEmployees Worked With
Paula LaRoux
July 23, 2019
LIED TOO. AWFUL SERVICE DEPARTMENT & GENERAL SALES MANAGER DO NOT TRUST GABRIEL/JORDAN SERVICE DEPARTMENT!! I find a car online (2011 Jaguar XF with 92,000 miles on it) Go and test drive it at the dealership DO NOT TRUST GABRIEL/JORDAN SERVICE DEPARTMENT!! I find a car online (2011 Jaguar XF with 92,000 miles on it) Go and test drive it at the dealership in kilgore) I noticed the car jerking when stopping so I brought it back to them and they assured me they would take a look at it. They did and as you can see in the images provided Niki (Internet Sales) told me that the "Brakes are fine" Matt in customer service told me that "all Jaguars do that" so I also mentioned that they were squealing. And was again told "they were fine" So here i am, 6 weeks later dealing with same squealing brakes, same jerking as i come to a stop and now I was fed up with it and took it to 2 local shops and told the Upper and Lower control arms are bad and the rotors are lipped and all need replaced. Approximately $2,000 dollars in repairs due to it being a Jaguar.. So I call and speak to Matt (Service Manager) he tells me i need to talk to Jason (general sales manager) Jason tells me, "Well when you buy a used car your going to have to make some repairs" ARE YOU SERIOUS? A issue that I was lied to about it being "fine" from the get go your not going to stand behind? he also stated " I know your frustrated because you purchased a vehicle 6 weeks ago and you have to fix it and put money into it but there's nothing i can do" I'm sure not many people read these reviews but if i can change one persons mind from coming here I've accomplished my goal. DO NOT TRUST A WORD FROM ANY OF THEM. I've attached text messages between Niki and I. See for yourself. More
by Briggs5390
Employees Worked With
Jason Williams, Chris Roberson, Niki Bargsley
July 19, 2019
Ken El ore is a great salesman with a great personality. Had a great experience, everyone was nice and friendly. Offered beverages with a nice customer waiting area. Had better prices than that "mega store" Had a great experience, everyone was nice and friendly. Offered beverages with a nice customer waiting area. Had better prices than that "mega store" in Longview! More
by brandonbeard11102
Employees Worked With
The man who washed my car was awesome, Ken Elmore, Amber Klinefelter
July 19, 2019
Quick and professional The staff was very friendly starting with the gentleman who washed the vehicle. Had a great positive conversation with him outside prior to opening.u The staff was very friendly starting with the gentleman who washed the vehicle. Had a great positive conversation with him outside prior to opening.up. More
by Lwstgreen
Employees Worked With
Chris Roberson
July 18, 2019
Amazingly Awesome There isn't a service department ANYWHERE that even comes close to being comparable to Gabriel Jordan's service department. I feel like royalty when There isn't a service department ANYWHERE that even comes close to being comparable to Gabriel Jordan's service department. I feel like royalty when I have to go there. They not only treat my car well, but they treat me well too. My goodness, they are something special. I will always use them. I started using them a long time ago with my Cadillac CTS that I had bought from a different dealership in Dallas. But they treated me and my car just like I was their number 1 customer even back then. That is why I decided to start buying my cars there. More
by TEAHONEY57
Employees Worked With
Chris Roberson, Danny Weesner, Haley Haynes, Debbie Harris
July 05, 2019
Took my car in for front alignment They always take good care of me. I call and make an appointment, and if I need a loaner car, they provide one for me. They are all very friendly and They always take good care of me. I call and make an appointment, and if I need a loaner car, they provide one for me. They are all very friendly and helpful. They always wash and vacuum my car when they finish working on it. They are just great people.. More
by SAK6155
Employees Worked With
Chris Roberson, Paula LaRoux, Haley Haynes, Debbie Harris
July 04, 2019
Regular Service They did a great job in serviving the vehicle in less than 45 minutes. Always great service. Have over 120,000 miles and only go to GMC dealer for s They did a great job in serviving the vehicle in less than 45 minutes. Always great service. Have over 120,000 miles and only go to GMC dealer for service. More
by matlas.matthew
Employees Worked With
Paula LaRoux
June 21, 2019
Excellent customer service Everyone was Polite and had no problem any question or concern I had. everyone made sure I was taken care of. Ken was definitely the reason I made my Everyone was Polite and had no problem any question or concern I had. everyone made sure I was taken care of. Ken was definitely the reason I made my purchase at the dealership, he’s awesome.!! More
by XavierM
Employees Worked With
Ken Elmore
June 17, 2019
Great experience as always! Great dealership. Always take care of their customers. Great service department. Friendly, knowledgeable employees. Only place I will take my vehicles Great dealership. Always take care of their customers. Great service department. Friendly, knowledgeable employees. Only place I will take my vehicles for service and the first place to go when in the market for a new vehicle. More
by JSTANLEY1590
Employees Worked With
Paula LaRoux, Haley Haynes
June 11, 2019
Another great visit We have a Chevrolet which was having an engine problem after only 6 weeks. We discovered that the problem was fairly wide spread for our engine. G-J, We have a Chevrolet which was having an engine problem after only 6 weeks. We discovered that the problem was fairly wide spread for our engine. G-J, especially Chris and Tim jumped right in contacting GM and getting a report asking for a remedy. Today, after only a couple of weeks we got the part and it is installed. More
by bwheeley
Employees Worked With
Chris Roberson, Paula LaRoux, Tim Capps
