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GMC of Billings

Billings, MT

4.3
100 Reviews

840 South Shiloh Road

Billings, MT

59106

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Showing 100 reviews

September 03, 2021

I bought a 2021 Escalade ESV. I paid full price plus a couple of extras I didn’t want. It was delivered the beginning of July by them to me in Polson. Tim who drove it pointed out a small dent in it tha More

by wally@rpvllc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernie Lee
Sep 05, 2021 -

GMC of Billings responded

Wally, both Mike our service manager and myself have tried to reach you in regards your ding repair. We agreed to pay for it but have not had any success in reaching the body shop that you preferred to use there in Bigfork. We are definitely not ignoring you, we are just not having any success speaking with the shop you selected...or yourself! Call Mike Cairns or myself, we have a PO already written for this inexpensive ding.

Sep 05, 2021 -

wally@rpvllc responded

You had my phone number and email when I bought the truck. If you give me a phone number where someone will take my call, I will call.

Sep 05, 2021 -

GMC of Billings responded

We called both your out of state number and the bigfork body shop. Wally we want to help. On Monday call Mike Cairns or Ernie Lee and send us a picture of the bill we've been trying to get from the body shop and we will take care of it same as we said we would take care of it from the beginning.

Sep 05, 2021 -

GMC of Billings responded

Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to discuss this with you. Please reach out to us at (866) 575-2074 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!

Sep 07, 2021 -

wally@rpvllc responded

I just left a message for Mike at 9.54 on September 7. It is not an inexpensive ding as you described it. The estimate is over $900. That is consistent with the damage.

Sep 07, 2021 -

wally@rpvllc responded

Just sent the email below Ernie Attached is a photo of the mark on the drivers side of the Escalade. Also attached is the estimate to repair it. As I have tried to tell you it is not a minor ding. It looks like a bb hole not just a ding from hail. The dent is all the way to the metal. Please respond. Wally Loewenbaum 5124235857

Oct 26, 2021 -

wally@rpvllc responded

They are liars . I got the repair done and emailed them the paid receipt. I asked them to send me a check but also the acknowledge the email. They did neither. On top of that I had the 2021 Escalade die on the road in rural Texas. It has about 4300 miles on it. A real disappointment. I guess the UAW/GM are building real Crap cars. But they all will be electric and you will get a refund for a UAW built piece of you know what. Really CRAP dealer and a xxx car.

June 27, 2021

I went to four other GMC dealerships and every one said they couldnt get me a Denali because of the chip shortage. I now have my Denali. Thanks Rimrock GMC! More

by jjricharson406mt@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Lee, Victoriya Nazarian, Matt Luce, Jacob Richardson, Jennifer Kraft, Melissa Leikam
Jun 28, 2021 -

GMC of Billings responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 23, 2021

I have purchased several cars over the years from Rimrock GMC Cadillac. I have always dealt with excellent people on both the sales and service side. More

by cmorace
Recommend Dealer
Yes
Employees Worked With
Patrick Pringle, Joe Blakemore, Mike Cairns
June 21, 2021

Very professional. The building was clean and well kept. The process was quick and easy. I would definately return to do business with Rimrock GMC. More

by A
Recommend Dealer
Yes
Employees Worked With
Victoriya Nazarian, Jacob Richardson
June 07, 2021

I have bought two vehicles from GMC Cadillac. Both trade in offers were fair. And I have loved both of my SUV's. From picking the vehicle, to signing the papers, everything was easy to understand. I will bu More

by jenniferkraft115
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Lee, Matt Luce, William Bigelow, Patrick Pringle, Joe Blakemore, Mike Cairns
November 15, 2020

Just looking, but might buy later on because I have a baby on the way!. Mike Neal would be the one I recommend. Excellent service! More

by alyshaboyer121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Neal
November 13, 2020

Worked with Tyler B on a new vehicle Very helpful and knowledgeable. Kept me very informed on the process of the purchase. Thanks for all your help More

by Nbuck101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Buckingham
Jun 24, 2021 -

GMC of Billings responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rimrock GMC! We are always more than happy to assist you if anything else comes up. Take care!

November 13, 2020

Good morning, I stopped by the dealership yesterday and Good morning, I stopped by the dealership yesterday and spoke with Jonathan Smith. He was very professional and helpful. He answered my questions an More

by Sadietucker
Recommend Dealer
Yes
Employees Worked With
Jonathan Smith
Jun 24, 2021 -

GMC of Billings responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rimrock GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2020

Came in looking at Escalades but wasn’t ready to buy yet. Jonathan Smith showed me all the features and options without pressuring me to buy. I will definitely be going back when I ready to buy. More

by Liz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Smith
Jun 24, 2021 -

GMC of Billings responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rimrock GMC! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 12, 2020

ATAY AWAY!!!! DO NOT DEAL WITH SALES MANAGER "ROD" TRIED TO PRESSRE ME BUYING A USED CADILLAC FOR OVER $50,000 & I OFFERED $47,000. 4 MONTHS LATER THE CADDILLAC IS STILL ON THEIR LOT FOR UNDER $46,000. THEY More

by izzy122470
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Quast, Patrick Pringle, Summer Brown, Marianne Hernandez
Nov 13, 2020 -

GMC of Billings responded

Unfortunately Izadore, there still is not a way we can get your financing complete. You've listed people that didnt even transact with you or even speak with you during your negotiations. You could have purchased the vehicle before, or now, but it's at the banks' terms, not the dealership. Safe travels and drive safely!

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