GMC of Billings

Bought a 2023 Escalade ESV Sport Platinum that was in transit, service was great until that paperwork was done after that service went to trash no answer from sales guy or sales manager for week at a tim transit, service was great until that paperwork was done after that service went to trash no answer from sales guy or sales manager for week at a time (if I ever got an answer there was an excuse of I’m working on my 3rd of 4th sale today I will call you back and usually never got the call back), left multiple messages for general manager took like a month in a half to get a phone call back, car was delivered (picked up directly from dealership showroom) with stains all over the interior and general manager told me unfortunately the car went through multiple people before it got to them. Experience was just mind boggling not sure how you can get away with treating customers like that….. would appreciate a phone call from whoever can resolve issues as I am still in need of getting a ton of issues resolved More

Everything about my visit was wonderful! They even took me to and from work while my car was in the shop! They even took me to and from work while my car was in the shop! More

They stiffed me for the repair of the Escalade I bought over a year ago. They talk about wanting to have feedback. They are not interested in being fair to their customers. I would never buy anything from over a year ago. They talk about wanting to have feedback. They are not interested in being fair to their customers. I would never buy anything from them. Buyer beware More

I was promised in and out in 30 minutes. Here I go! See my dust! Here I go! See my dust! More

This is a follow up to a comment I posed a few weeks ago. I was hoping to be able to write something more positive, unfortunately, I can't. It appears the dealership sent two sets of paperwork to GM financ I was hoping to be able to write something more positive, unfortunately, I can't. It appears the dealership sent two sets of paperwork to GM finance with two different VIN numbers. Now GM finance thinks I bought two vehicles. I paid off the vehicle when I got the first billing statement. Unfortunately, the first bill was for the vehicle with the wrong VIN number. Now I am getting phone calls, emails, and mailings from GM finance about late payments on the second vehicle that I never owned. I'd been working with GM Finance to resolve the issues for the past 6 weeks because all the paperwork I have from the dealership from the time of sale has the correct VIN. However, the paperwork I just received from GM along with the pay-off confirmation letter for the vehicle with the incorrect VIN shows electronic paperwork submitted from the dealership with the incorrect VIN. It has now been reported to the credit bureau that I have two vehicles and it is impacting my ability to get financing for a new house purchase. If this business stands by it's reputation, I am expecting to get this resolved ASAP, my credit to be corrected, and some form of compensation for the headaches this has caused me. I'll be happy to post a more positive review if the above actions are taken. More

When I initially purchased my vehicle, I was very happy with the delivery. That’s where my satisfaction ended. I had to make 2 trips to the dealer to have a tonneau cover installed. The first appointmen with the delivery. That’s where my satisfaction ended. I had to make 2 trips to the dealer to have a tonneau cover installed. The first appointment was cancelled because the sales person never sent the paperwork to the part department to order the cover. I called when the cover was ordered to ensure the correct cover was ordered. It took the parts person 10 minutes to find the covers and finally assured me the correct cover was ordered. When I came in the second time to have the cover installed, I found they ordered and installed the wrong cover after we waited nearly 2 hours to complete a 30 minute job. I told them to remove the cover and refund the cost, which they said would take 5-7 days. Two weeks later, still no refund check. In addition, the title paperwork still hasn’t been sent to the county registry for me to register my vehicle and the temp registration expires in 2 days. I called a couple time to talk to the finance person to get both issues resolved. I left a message and never got a call back. The last time I called, I insisted to the receptionist that I talk to someone in charge. I was able to talk to the finance person who sounded sincere and promised to look into the issue as it was urgent. Once again, they never called back. I’m now considering making a trip (100 miles from where I live) to get some action. Very disappointing after sale support. If this dealership want to turn this situation around, I’m hoping to get a callback and them offer some equitable compensation for my wasted travel, time, and frustration. More

very easy to work with. service crew did a great job with the repairs. service writer very helpful. overall a pleasure to work with. service crew did a great job with the repairs. service writer very helpful. overall a pleasure to work with. More

They did an awesome job fixing a recall. Very professional and clean. Joe the service writer was very helpful and provided excellent customer service. Very professional and clean. Joe the service writer was very helpful and provided excellent customer service. More

Lemons! !!! Do not buy anything from here, it will not make it home! Sales manager Matt Luce has no customer service training and should be fired for his rema !!! Do not buy anything from here, it will not make it home! Sales manager Matt Luce has no customer service training and should be fired for his remarks to me. More

Rimrock GMC service crew is awesome, they are fair hardworking and honest. Thank you Rimrock GMC hardworking and honest. Thank you Rimrock GMC More