Future Ford of Sacramento - Service Center

Very Poor!!! Ok, so I set up an appointment for a basic oil change on 3-17-2018 @ 0900. 1.) Had to find my service advisor. 2.) He advises me I have to wait 2 1/2 Ok, so I set up an appointment for a basic oil change on 3-17-2018 @ 0900. 1.) Had to find my service advisor. 2.) He advises me I have to wait 2 1/2 hours for customers without appointments to get their vehicles serviced too. 3.) I asked, so why even set an appointment?. His response was you have to see a service advisor first. 4.) Well no xxxx, everybody needs to talk to a service advisor first. 3.) Then when my vehicle finally apears ready to go, the service advisor makes me wait for someone who didn’t have an appointment, and showed up after me. I will be following up and calling the service manager and the owner of the dealership about this matter early on Monday. More

Overpriced and no customer service Appointment booked online. Show up on time. Sit in my car for 10+ min in service bay. No customer service. Have to get out of my car and actually look Appointment booked online. Show up on time. Sit in my car for 10+ min in service bay. No customer service. Have to get out of my car and actually look for a service advisor. (There's like 6 sitting at their desks) Person finally comes out and regardless of making my appointment with another service advisor, they go ahead and help because. Well commission.. so we stand there with my baby in the middle of service drive , while this guy gets my vin and then goes to get my info from inside while my baby and I are still standing outside. There was no comfort About arriving here. No coffee , water , or even a seat for that matter. I state the problem I brought my car in for and then also state another problem it is having with tires, the service advisor says that other problem seems fine, even though he hasn't drove my car or heard the problem. Apparently he's the tech - this issue was never addressed again. Actually the car was never really looked at as most service advisor dealerships do. So, after a 15-20 min process of standing outside with my baby. We finally get to go inside. Where we are immediately upsaled due to mileage on my car (which was talked down upon multiple times ) ya know replace everything but why i actually brought my car there in first place. So we were rushed through this process and then had to direct ourself to some sort of waiting area. The waiting area was not comfortable and cozy. There was no refreshments or anything. It was old and outdated. 4 star dealership ? Why not put a couple hundred in some new waiting furniture. We actually had to find it and were told to "wait down there" by advisor. We wait there until we get a ride home. So after 6 hours of dropping my car off , I decide to call due to the fact I have heard nothing about it. It hadn't even been looked at. 6 hours... and miraculously it gets looked at right away, and found the one issue I knew was wrong. But nothing else was address due to "time " I ask for an oil change, ya know something I was advised to have done on my car from the advisor prior, but they now don't have time to change my oil. Given the fact they had my car all day , you would think this could be done. Nope. The part got changed in 30 min. The job was a paid 3 hours. Over priced. The hourly rate was the most I have ever paid for a small repair. The "complimentary inspection " was a joke. It's obvious that none of that stuff was actually looked at , given the fact my change oil light was on and dinging but the tech never took note of the fact the car needs an oil change! But they recommend I re build the entire car but the oil that they didn't have time for. Tire issue wasnt addressed. Car was ready less than an hour after I called and had to ask about my car. Mostly because I was ready to take my car elsewhere. So why 1 star? Bad customer service. Bad communication to customer. Lies to customer about what was instepcted. SUPER overpriced for a Ford dealer. Could not do the work asked to do but has no problem putting on a part in 30 min and charge you for 3 hours labor plus keeps your car the entire day for a 30 min job. Point is - left the dealer with dirty oil, noisy tires and a incredibly high bill. Never to return to this service Dept again. Wouldn't recommend More

Excellent experience! Cedric is honest, knowledgeable of the product he's selling and patient! He's your guy!!! Anyone that I know who's in the market to purchase a car--I' Cedric is honest, knowledgeable of the product he's selling and patient! He's your guy!!! Anyone that I know who's in the market to purchase a car--I'll send then to Cedric without hesitation. More

Awesome experience They took the mystery and fear out of purchasing a car. I had an exceptional sales person, ask for Cedric Gordon. He was a pleasure to work with and They took the mystery and fear out of purchasing a car. I had an exceptional sales person, ask for Cedric Gordon. He was a pleasure to work with and was very knowledgable, highly recommend him for anyone wanting a positive car buying experience. More

Good job Thank you for fixing the issue with the original sale of the vehicle. I look forward to doing business in the future. Thank you Brian Z. Thank you for fixing the issue with the original sale of the vehicle. I look forward to doing business in the future. Thank you Brian Z. More