Future Ford of Sacramento - Service Center

I seek out Service Advisor Kevin for his expertise in quickly and accurately identifying likely culprits for the symptoms I present him. His initial diagnoses are often confirmed by the technician, whic quickly and accurately identifying likely culprits for the symptoms I present him. His initial diagnoses are often confirmed by the technician, which ultimately results in the quoted repair being priced accurately. He doesn't try to upsell additional repairs and when he is able to come under the quote for individual repairs, he does so. I really enjoy Kevin's positive and optimistic attitude and helpfulness. I have worked well with Lisa and Jose as well. I have 2 Ford Escape Hybrids that will always be serviced here. Thanks Future Ford! More

Christopher was friendly and communicated everything clearly. The service was fairly quick and I was able to drive off within a couple of hours after drop off. clearly. The service was fairly quick and I was able to drive off within a couple of hours after drop off. More

In service Kevin Palmer and Kathy were amazing. Did all they could to make sure I was taken care of they could to make sure I was taken care of More

The work that was done on my car was done fast and efficiently. The customer service was excellent and the support to get me home was a nice touch when I left my car there for repairs efficiently. The customer service was excellent and the support to get me home was a nice touch when I left my car there for repairs More

As usual, my oil change and major mileage check up was completed successfully, professionally, and rather quickly. Thank you!! completed successfully, professionally, and rather quickly. Thank you!! More

Everyone is friendly and helpful. Didn’t take long and was out in no time was out in no time More

Andy was professional and made sure that I understood the issue that needed to be repaired on my Fusion and helped me to schedule a follow up appointment in a timely manner. issue that needed to be repaired on my Fusion and helped me to schedule a follow up appointment in a timely manner. More

been with you for long time at this time was very bad AND TRYING TO STEEL FROM ME I HAVE 2 TRUCKS THERE PAID ABUT $ 10.000 HE LIES AND MORE I WILL CALL FORD FACTORY TO ASK IF FORD ALOWD THIS AND TRYING TO STEEL FROM ME I HAVE 2 TRUCKS THERE PAID ABUT $ 10.000 HE LIES AND MORE I WILL CALL FORD FACTORY TO ASK IF FORD ALOWD THIS More

They were very thorough and kind. The appointment was at a good time for me and Nick and very helpful. a good time for me and Nick and very helpful. More

Great experience. Technician took photos of all recommendations needed on my vehicle and my service advisor Kevin Palmer was amazing. Recommend highly to anyone driving a Ford. recommendations needed on my vehicle and my service advisor Kevin Palmer was amazing. Recommend highly to anyone driving a Ford. More