Future Ford of Sacramento - Service Center

The service was great! The car had been in a bad condition. Service team worked on everything. condition. Service team worked on everything. More

Very friendly and supportive staff! They got me in quickly and had my car fixed when they said they would! quickly and had my car fixed when they said they would! More

I went to Ford for my routine maintenance on my 2019 Ford Explorer (RO#618955, to prove I'm a real customer). It had 19,654 miles on it. I have both the Ford Maintenance and Ford Extended warranty, all bough Explorer (RO#618955, to prove I'm a real customer). It had 19,654 miles on it. I have both the Ford Maintenance and Ford Extended warranty, all bought at Future Ford of Sacramento when I purchased the vehicle in January of 2019. Jordan Rheude was my Service Advisor and Anthony Wiley was my Certified Technician. I had an appointment for 10am, I arrived at 9:40am. Jordan took care of writing up my service and stated that it would be done in an hour to hour and a half, so in my head I was thinking 2 hours tops, be done by 12pm. I patiently waited when I saw my vehicle pull out of the bay at approximately 11:30am. I saw it go to the back of the lot, I figured it was getting a wash or vacuum. I patiently waited. At approximately 12:20pm I saw Jordan come out to write up a vehicle that had been towed in. I approached Jordan and asked if something was wrong with my car, he stated nothing that he knew of, he said he would go check on it. He waved me over to his office and stated that the car was done, I asked why was it in the back, he had no answer, I stated it went back there an hour ago. He said that he stamped waiter on the order, I guess Anthony, the tech did not notice. Jordan called for my car, they stated on the radio it would be a ten minute wait. Jordan said he would get my car himself to expedite the process. As I was waiting I saw that the rear reverse light and the air filter needed to be replaced. I asked Jordan when he brought up my car if any of this was covered on the warranty or service, he said "nope". He did not even present the paid service to replace the parts. Future Ford of Sacramento Service Department had my car for three hours and did not even offer to replace the air filter or replace the burnt out reverse light. Out of laziness and convenience, I would have paid for those items. They missed out of the sales by not even asking. I ended up saving a bunch of money by buying the parts myself at Napa Auto Parts and replacing them myself. Thanks Youtube for showing me how to replace the rear lights on a Ford Explorer. My planned 2 hour stay became 3 hours, with the last hour being my car parked for no reason in the back of the lot. I just can't believe the lack of COMMUNICATION, ATTENTIVENESS, ATTENTION TO DETAIL and pure CUSTOMER SERVICE that there is at the Future Ford of Sacramento service department. Even though I purchased my vehicle at Future Ford of Sacramento, my maintenance can be serviced at any other Ford dealership. Thank God! My overall experience was weird and disappointing. More

The service staff greeted my daughter and I with friendly smiles when we pulled up to the service area. Our service rep Joshua was awesome! He made us feel like we were a part of the ford family. We decided smiles when we pulled up to the service area. Our service rep Joshua was awesome! He made us feel like we were a part of the ford family. We decided to wait for our vehicle in the customer lounge. The lounge was nice with multiple vending machines, multiple places to sit, a television, a work station, and restrooms. Someone came in and disinfected the area during our wait. Overall it was great! More

i was very please with service on my truck. the service i was very please with service on my truck. the service dept Kevin Palmer was very helpful i was very please with service on my truck. the service dept Kevin Palmer was very helpful More

Great service! Was completed in much less time than estimated. I was so pleased I purchased a 2022 ford edge estimated. I was so pleased I purchased a 2022 ford edge More

Everything that you would expect when getting your oil changed Jordan was very thorough and professional. changed Jordan was very thorough and professional. More

Josh was very honest and straightforward. He worked with me and discovered the problem quickly. Even took pictures of the issue and resolution. me and discovered the problem quickly. Even took pictures of the issue and resolution. More

Took my truck in fir just a service,,..my truck was done in a very short period of time,.. Over all a great experience even though it was a small service,. Future Ford Service Dep. got me up and ready to in a very short period of time,.. Over all a great experience even though it was a small service,. Future Ford Service Dep. got me up and ready to continue on with my day,.. Thanks you all, More

Best service an parts department In Nortern Cali. Thanks to you all for a great experience. to you all for a great experience. More