Future Ford of Sacramento - Service Center

I will never buy another Ford product and definitely not from this dealership ever again. I bought a 2023 Bronco Sport in November 2023. It has already been in service once for an electrical system issue th from this dealership ever again. I bought a 2023 Bronco Sport in November 2023. It has already been in service once for an electrical system issue that caused the vehicle to shutdown completely while driving in traffic. That issue was resolved, and they provided me a rental vehicle while it was being serviced. Now, not even one month after that, the vehicle is having other electrical based issues. I took it into the service department, and because they could not reproduce the issues in a 5-10 minute test drive, they refuse to provide me with a vehicle while they keep it for diagnosis. Apparently if they cannot reproduce the problem, no alternate transportation is provided. This was despite the fact that I had photo evidence of one of the problems. This vehicle is 4 MONTHS OLD! They should be bending over backward to make this right. I work in the Bay and cannot afford to be without a vehicle, so now I have to chance driving this vehicle despite the safety concerns because they will not provide me alternative transportation. A 4 month old vehicle should not be having any problems. I will never buy from this dealer again, and definitely will not buy another Ford. Car has not been in service numerous times, and dealership refuses to acknowledge the issues the car is experiencing. I drove the car with the shop foreman, the issues occurred while in the car with him, and yet he said he did not see any issues. My car has a lad in acceleration, already experienced a full electrical failure, and is a safety hazard to drive. Infotainment system also will not recognize my phone half the time, and the supposed "fixed" this issue. Get int he car and plug my phone in, and the car recognizes then drop it again. They blamed the issues my cord. I have used 3 different cords, made by both Apple and other companies, and the same thing keeps happening. The dealership is dishonest and just try and delay doing anything about the issues with a car to push it out past the expiration of the warranty. DO NOT BUY HERE! More

I was told they would need my car 3 to 5 days to find problem and repair it...14 days later...very disappointed...for purge valve replacement...they returned my car beyond dirty... problem and repair it...14 days later...very disappointed...for purge valve replacement...they returned my car beyond dirty... More

Service dept marked up repair parts by approximately 30% over ford MSRP. cl3z8260a MSRP $94.36 Charged $132.10 dr3z8566b MSRP $54.87 Charged $82.31 vc13g MSRP 19.93 Charged $34.88 I have purchased/ over ford MSRP. cl3z8260a MSRP $94.36 Charged $132.10 dr3z8566b MSRP $54.87 Charged $82.31 vc13g MSRP 19.93 Charged $34.88 I have purchased/leased over 25 vehicles from Future ford while work for a local A&E company and will never use Future ford again. service advisor was pleasant enough to work with More

The adviser met me right away and was courteous. The service on my truck was completed thoroughly and delivered when promised The service on my truck was completed thoroughly and delivered when promised More

Excellent service by Jose in Fleet Trucks. Fast and efficient! We had an appointment and he was ready and took care of everything and processed the GSA WEX card as promised. Fast and efficient! We had an appointment and he was ready and took care of everything and processed the GSA WEX card as promised. More

I highly recommend Future Ford of Sacramento. I have purchased a number of vehicles from them over the past 20 years, and was satisfied with each purchase. I’ve had all the Fords, that I have p I have purchased a number of vehicles from them over the past 20 years, and was satisfied with each purchase. I’ve had all the Fords, that I have purchased from Sacramento Future Ford, serviced by their Service Department. And, I have been very happy with their work for over 20 years. More

The customer service was great! ! I do wish the service would have included a car wash ! I do wish the service would have included a car wash More

Thank you for you help with maintenance update on my F150. Nick provided a very professional service. All the requested services were explained thoroughly, there were appropriate amount of follow up F150. Nick provided a very professional service. All the requested services were explained thoroughly, there were appropriate amount of follow up. And everything was completed in a timely manner. So far the truck seems to be working great after a major maintenance. Additionally, at the time of pickup the rideshare kept declining my requests and I had to reach more than once, Nick was patient and waited extra time to make sure I take possession of my truck. More

They are close to our home and have a good inventory most of the time. Convenience is the key for me since before retirement I was extremely busy with my work. of the time. Convenience is the key for me since before retirement I was extremely busy with my work. More

Great friendly service! Had me in and out in a very timely manner. Would highly recommend them for vehicle service. Had me in and out in a very timely manner. Would highly recommend them for vehicle service. More