Future Ford of Sacramento

Excellent Sales and Finance Team Dennis N. Fair Oaks, CA 5.0 star rating 5/24/2014 Okay, let me say upfront that I had no plans at all to buy a new car. I came to Future Ford Dennis N. Fair Oaks, CA 5.0 star rating 5/24/2014 Okay, let me say upfront that I had no plans at all to buy a new car. I came to Future Ford of Sacramento looking for a decent used car in the $6,000 price range. I was very pleased to hook up with Kyle Saaphanh for my sales rep. He is one of the nicest, politest, most sincerely helpful sales person I have ever had the pleasure of dealing with in a car purchase experience. He only had a few used vehicles in that price range and I quickly discovered that a decent vehicle in this range would be very hard to find. So I decided to explore other options. I have excellent credit, but only a credit card to use for a down and a fixed income that required a low monthly payment. Kyle spoke to his Sales Manager and they thought they could qualify me for a lease on a brand new Ford Fiesta. After an hour of looking through their extensive inventory of Fiestas, I finally found one that I liked and I filled out the paperwork, was approved and then went in to the office of their their finance manager, Ron Thomas to seal the deal. Ron is a totally straight up, totally up front professional. He laid out all of the details of my lease agreement for me in a totally clear and understandable way. He also presented to me an extended warranty program that would cover wear-and-tear items and oil changes, etc. (except tires and batteries) for an additional $54.00 per month. I agreed to this initially but after pondering on it and my limited budget, I came back to the dealership three days later and asked if he would remove that warranty program from my lease agreement. He was not happy of course, and explained to me that it would ultimately cost me more money over the period of the lease to pay for all the regular maintenance required by the lease. But I insisted that it be removed and luckily the paperwork had not yet been fully processed by Ford Motor Credit and he was able to rescind the original contract and redo a revised contract. I don't believe that any other dealership would have done this. Especially three days later. So I have to give the very highest marks for Kyle for his truly helpful and courteous manner during the whole finding the right car process. This man is a real person, not even remotely like your "typical" sales person who is only interested in making a sale. He was only interested in helping me make a buying decision that would be most helpful to me - not to him. And I have to give the highest marks to Ron Thomas, not only for his totally honest and professional manner in the paperwork process, but for going above and beyond professionalism to being a real human being and helping stay within my budget. Thank you both, and thank you Future Ford of Sacramento. I totally love my new Ford Fiesta and I am so thankful that I purchased it from this dealership. More

Took my 2013 F150 to the dealership for service - these guys are good! Saw a used car I thought the wife would like so I brought her back later and made the deal on the car. Tyler helped us originally an guys are good! Saw a used car I thought the wife would like so I brought her back later and made the deal on the car. Tyler helped us originally and he was polite and extremely good to work with. The only issue we had was we test drove the car in the dark - delivered the car in the dark, so Tyler politely offered to address any cosmetic issues the next morning in the daylight. The next day I found a cut in the top of the black leather drivers seat that I failed to notice in the dark the night before - I reported it to Tyler the next day and he said he would see what he could do. This is where things went sideways - Apparently the issue was turned over to Slavic - a very arrogant, impersonal, all knowing individual who talks down to people. He claimed to have attempted to call during the week yet there was no missed call or message on my only phone. He finally called Friday night after my frustrated text to Tyler and insinuated that I was lying about the issue but he would talk to the manager and call me back in 20 minutes - never happened. It is now Sunday - a full week and a day after my purchase - and I have no resolution. Buyer beware - once these guys have your money they will not respond to your issues. I can tell the "future" and I will not buy another vehicle here. More

The salesman was great. But my bad experience when they promised to hold the check for the down payment for the car until my next payday and put the check through and wrecked my bank account with no apolog promised to hold the check for the down payment for the car until my next payday and put the check through and wrecked my bank account with no apology are recompense. So fr future buyers, beware of what they say only hold them to what is in writing. GET IT IN WRITING!!! More

I have a Ford Escape, 2003 that we are handing down to a family member. The car was driven to Sacramento from the Bay Area, and upon arrival, I needed to move it to a different parking space. But the car w family member. The car was driven to Sacramento from the Bay Area, and upon arrival, I needed to move it to a different parking space. But the car would not start. The next morning it started fine, but it was noted that anytime it drove at highway speeds/really got warmed up, it would require a full cool-down of 2-3hrs before it would restart. My stepdaughter told the service advisor all of this. She specifically said to the advisor that this problem only seems to happen after highway driving. The dealer had the car for 1 week, and the service advisor stated they "could not reproduce the problem". The advisor was poor at being in communication and some days did not call at all. To his credit, he always called me back after I left voicemails. The car was just picked up today (we paid only the diagnostic fee of $130), and it turns out that Ford did NOT DRIVE THE CAR as part of the diagnostic. They just started it and let it run. The mileage was exactly the same as when it was brought in for service. They did not even attempt to reproduce the conditions under which the problem happens. And they kept the car for a whole week. Now tonight, if the car is driven at home and fails to start after highway driving, I will be extremely frustrated, and may be wary of bringing it back to the dealership. I feel that the other Ford dealerships I have patronized would have definitely driven the car and I'm very surprised and disappointed that this has happened. More

I went to Future Ford on a Tuesday evening to look for a new car. I was not sure exactly what it was I was looking for but upon my arrival I was immediately welcomed by Denny Weaver. Denny took the time to new car. I was not sure exactly what it was I was looking for but upon my arrival I was immediately welcomed by Denny Weaver. Denny took the time to listen to what it was I was looking for in a vehicle and suggested I consider an Escape. At which time He then took about 15-20 minutes going well over what seemed like every inch of the vehicle. Let me tell you He loves Ford and it shows. Lo g story short Denny provided to me a car buying experience that you would never believe unless you experienced it yourself. I highly encourage you to ask for Denny Weaver the next time your at Future Ford in Sacramento. More

Max and the whole Future Ford staff were wonderful. highly recomend them to everyone in my circle of freinds and familly. thanks everyone! Dusty and Deb Rhoads highly recomend them to everyone in my circle of freinds and familly. thanks everyone! Dusty and Deb Rhoads More

The GM does not stand by his word, the sales people are very rude and are very disrespectful and dishonest. I feel this dealer ship is a complete joke All they care about is making the sale and getting the very rude and are very disrespectful and dishonest. I feel this dealer ship is a complete joke All they care about is making the sale and getting the vehicle off the lot NOT caring about the costumer being happy with the the vehicle they have spent their hard earned money. i bought a FORD truck 7 months ago and they refused to give me a Warranty with it and at that point i should have got up and walked away from the deal but i didn't.Ii have paid $3850 in payments and $2000 in parts to keep it running in the last 7 months and now it needs a new injection computer and has been sitting for almost a month now Because i can't afford the part. So i would like to say special thanks to FUTURE FORD OF SACRAMENTO for being a dishonest Joke of a dealership and i am not sure how you all go to sleep at night feeling good about what you have done to people. More

I just took delivery of a 2011 Ford Mustang. I was referred to Lee Peebles and worked with him exclusively via phone / email. He and the staff were very professional, fair and responsive. I got ex referred to Lee Peebles and worked with him exclusively via phone / email. He and the staff were very professional, fair and responsive. I got exactly what I wanted for what I wanted to pay. This dealership was a breath of fresh air compared to some of the other dealerships I worked with locally. I highly recommend checkin them out. More

was treated with great respect,no sales pressure, great trade in deal was in and out within 3hrs i would rcommend this dealership to everyone i know. trade in deal was in and out within 3hrs i would rcommend this dealership to everyone i know. More

Our experience started off very positive. The sales guy Steve Cook was absolutely awesome and made the purchase of our new vehicle one of the best we've ever had. It went downhill after that. It's now been Steve Cook was absolutely awesome and made the purchase of our new vehicle one of the best we've ever had. It went downhill after that. It's now been 5 weeks since we purchased our new vehicle and Future Ford has STILL not paid off our trade-in. We now have the finance company for the trade-in harassing us for late payment and threatening to repossess a car that is currently sitting on Future Ford's lot. Every time we contact Future Ford, they tell us that a check is being mailed out the next day, yet 5 weeks later the trade-in is still not paid off. In 7 more days the finance company is going to report us to the credit bureaus for lack of payment, at which point I will sue Future Ford for breach of contract. Save yourself the problems associated with this dealership and purchase your vehicle elsewhere. More