Future Ford of Sacramento

Work with John G (service advisor) Daniel H (Mechanic) to take my car in for a few recalls and it’s oil change. My experience was amazing! My vehicle was finished faster than expected and the process was pre take my car in for a few recalls and it’s oil change. My experience was amazing! My vehicle was finished faster than expected and the process was pretty painless More

I will never buy another Ford product and definitely not from this dealership ever again. I bought a 2023 Bronco Sport in November 2023. It has already been in service once for an electrical system issue th from this dealership ever again. I bought a 2023 Bronco Sport in November 2023. It has already been in service once for an electrical system issue that caused the vehicle to shutdown completely while driving in traffic. That issue was resolved, and they provided me a rental vehicle while it was being serviced. Now, not even one month after that, the vehicle is having other electrical based issues. I took it into the service department, and because they could not reproduce the issues in a 5-10 minute test drive, they refuse to provide me with a vehicle while they keep it for diagnosis. Apparently if they cannot reproduce the problem, no alternate transportation is provided. This was despite the fact that I had photo evidence of one of the problems. This vehicle is 4 MONTHS OLD! They should be bending over backward to make this right. I work in the Bay and cannot afford to be without a vehicle, so now I have to chance driving this vehicle despite the safety concerns because they will not provide me alternative transportation. A 4 month old vehicle should not be having any problems. I will never buy from this dealer again, and definitely will not buy another Ford. Car has not been in service numerous times, and dealership refuses to acknowledge the issues the car is experiencing. I drove the car with the shop foreman, the issues occurred while in the car with him, and yet he said he did not see any issues. My car has a lad in acceleration, already experienced a full electrical failure, and is a safety hazard to drive. Infotainment system also will not recognize my phone half the time, and the supposed "fixed" this issue. Get int he car and plug my phone in, and the car recognizes then drop it again. They blamed the issues my cord. I have used 3 different cords, made by both Apple and other companies, and the same thing keeps happening. The dealership is dishonest and just try and delay doing anything about the issues with a car to push it out past the expiration of the warranty. DO NOT BUY HERE! More

I will start off by saying this is my 3rd time purchasing from this dealer and I have never experienced such bad service. I bought a truck on 11/24/23 and was made all kinds of promises by the sales associat from this dealer and I have never experienced such bad service. I bought a truck on 11/24/23 and was made all kinds of promises by the sales associate Austin. 1. For a gas card since the car was given to us with barely any gas. Never received that. 2. He said he would get us a key for the camper shell that was missing. Why would we buy a car with a missing key??! Its now been 2 weeks later and not only did Austin not hold up his end of the deal, the service manager Sterling on multiple occasions did not call me back to resolve the issue. He informed me that I can call him since he has 8 sales associates to look after. Like that is my problem??? He Also did not resolve the issue with his sales associate Austin making false promises to clients just to get a sale. Sterling informed me that no key would be given because they had no profit from the sale left to pay for it. Such grimey people! Will never be back here, not that they care. And certainly don't recommend anyone shop for a car here. They will tell you what ever it takes to get the sale. When asking to speak with someone higher up they will transfer you to a random voicemail. Its not unreasonable to ask for them to simply hold up their end of the deal. Once you sign, your chopped liver. Do yourself a favor and go elsewhere! More

Just purchased our 10th new vehicle with Future Ford. Everyone there is pleasant, prices and inventory are always good, this is what keeps me coming back. Everyone there is pleasant, prices and inventory are always good, this is what keeps me coming back. More

I was told they would need my car 3 to 5 days to find problem and repair it...14 days later...very disappointed...for purge valve replacement...they returned my car beyond dirty... problem and repair it...14 days later...very disappointed...for purge valve replacement...they returned my car beyond dirty... More

After my recent experience with Future Ford of Sacramento I can hardly believe the glowing comments from others. I recently had the very questionable experience at Future Ford of Sacramento. I am an old w I can hardly believe the glowing comments from others. I recently had the very questionable experience at Future Ford of Sacramento. I am an old woman and I believe I was taken advantage of with my business dealings with your company. I believe your company took advantage of me because of my age. I feel I have lost a great deal of money in this transaction, which I did not realize until a relative told my how badly I was used in my auto transaction with your company. At this point in my life I cannot take financial loss which was my dealings with your company. I must find some way to recover the loss I have had because I trusted your personnel. Yours Truly P.D.Waring 669 2219-5730 More

I am an old woman, I feel I was taken advantage of by the sales people. I was too embarrassed to ask my niece to accompany me to the dealership. Stupid woman, I thought Future Ford was an honorabl by the sales people. I was too embarrassed to ask my niece to accompany me to the dealership. Stupid woman, I thought Future Ford was an honorable Co. I was wrong and now, at this stage of my life, I will never be able to replace the money lost in this transaction. Of course the contract says no returns possible. You took my 2022 Escape Hybrid, 10 months old with 2000 miles on it and sold a lease for 3 years. I not only lost the down on the Hybrid but will have nothing at the end of the lease. Bad, bad, bad I know your business is thriving, I don't know how it you're making many deals like mine. Yours Truly Pamela D. Waring More

Thankful for such a great help on what we love. Ben Caltacci is a great sales man with a warm heart❤️. He put our emotion on top of everything and really make us happy🥰😆 to have our dream car h Ben Caltacci is a great sales man with a warm heart❤️. He put our emotion on top of everything and really make us happy🥰😆 to have our dream car here. ASk for Ben Caltacci when you are at this location👍🏻👍🏻👍🏻. More

Excellent customer service team! Ben Caltacci is a great salesman that will make you happy with all of your need. He will put your emotion on top and will work it out until you walk Ben Caltacci is a great salesman that will make you happy with all of your need. He will put your emotion on top and will work it out until you walk out of the door with a great smile in your face. ASK FOR HIM WHEN YOU COME IN FOR YOUR DREAM CAR. More