Fullerton Chrysler Jeep Dodge & Ram

I have to thank service advisor Kevin for a wonderful and speedy customer service experience. My 2003 Jeep Liberty (167,550 miles) was towed into the dealership at the end of the business day on Tuesday with speedy customer service experience. My 2003 Jeep Liberty (167,550 miles) was towed into the dealership at the end of the business day on Tuesday with a failed water pump. First thing Thursday morning, Kevin called me with an estimate for the repair. First thing on Friday morning he called to say that I could pick up my vehicle. That's a little over two business days to have a towed in vehicle repaired which I think is quite speedy. Thanks again. More

I would like to recognize Service Advisor, Kevin, for the outstanding customer care he provided managing the repair of my 2023 Jeep at Fullerton CDJR. My wife is disabled and I am the primary caregiver. I d outstanding customer care he provided managing the repair of my 2023 Jeep at Fullerton CDJR. My wife is disabled and I am the primary caregiver. I discussed my situation with Kevin and asked him to do what he could to address the repair of my car in a timeframe that would enable me to continue to provide the care my wife needs. At the time my car needed repair the service department was extremely busy. Kevin prioritized my request in scheduling and worked with a service technician to repair my car. I came to the dealership late in the afternoon. The very next day my car was repaired and I was able to pick up my car. The service Kevin and the service technician provided was exceptional. More

The worst experience with service I’ve ever had on any vehicle of any make, EVER. Not responsive. Dismissive. Unhelpful. Passive. Not a bit proactive or supportive. Unprofessional and required multiple v vehicle of any make, EVER. Not responsive. Dismissive. Unhelpful. Passive. Not a bit proactive or supportive. Unprofessional and required multiple visits for a repair that won’t fix the problem. At this point, I’m hoping to receive assistance in replacing the vehicle as it has been a nonstop issue from day one and it’s only 6 months old. You would think they would be eager to help resolve the problem but instead, they don’t return phone calls, claim there isn’t a problem, and completely you the “run around”. They don’t provide status updates and let the car sit days without giving me any insight. Beware. This is a terrible place for service. More

My gladiator went in for regular service(oil change tire rotation). Service was done in a very timely manner without any issue. My service advisor Nicole was excellent. She explained the service and future rotation). Service was done in a very timely manner without any issue. My service advisor Nicole was excellent. She explained the service and future things that would be needed. She was so pleasant and informative. Very professional. I will not hesitate to go back for any further service. More

Just had my first experience with this dealership as we live 2 hours away. They had the car that I was searching for.... Alex Desmelyk made the experience perfect! The entire staff was quite professional live 2 hours away. They had the car that I was searching for.... Alex Desmelyk made the experience perfect! The entire staff was quite professional. Absolutely recommend. And a shout out to my fellow volunteer firefighters.... Alex is a member of our family! More

I brought our Jeep in to have a window leak fixed. We all know Jeeps are famous for water intrusion but I was told there was someone they use that does all their leak repair. I was contacted after the We all know Jeeps are famous for water intrusion but I was told there was someone they use that does all their leak repair. I was contacted after the test was done and I was told there were two choices. A) It could be fixed with a total door seal replacement for just over $1000. This job would have a guarantee with it. OR for $360 they could fix it without the guarantee. At the suggestion of the "service specialist" I choose the $360 fix .. First rain there was water all over the floor mats up front. Now, I understand that I choose the no guarantee path .. but, after paying over $300 one would expect some sort of result. There were zero results. A phone call to service just got me "We told you so" ... This charlatan who most likely did nothing is an outside contractor. When I asked for the contractors name and business I was given a made up name. So follow me here .. He has to wet the car down to find the leak (I would assume) He does whatever it is he does when a customer doesn't want to spend the $1000 .. Then, you would think he would wet the car down again to check his work (assuming he did anything at all) .. DO NOT BRING YOUR CAR TO FULLERTON is my advice. I must add, while they had the car in the shop they gave it a once over. Ya know the multi point inspection. I got an estimate that said $13,000 .. That is not a mistype .. Once again. Find a local car shop and give them your business .. FULLERTON should be named FULL-OF-IT. If it were possible I wouldn't even give them 1 star. More

From sales to service Fullerton stands out in the NJ-Tri State area. A dealership that has employees that TRULY know FCA products.. It clearly shows from sales to service. I would go anywhere else! State area. A dealership that has employees that TRULY know FCA products.. It clearly shows from sales to service. I would go anywhere else! More

Took our Jeep in for service. Our rep JeanCarlo was very helpful and nice to deal with Would recommend service department to friends Our rep JeanCarlo was very helpful and nice to deal with Would recommend service department to friends More

My recent purchase of a vehicle at Fullerton with Lionel Otchere was fast, easy and a pleasure. Lionel explained every step, and everything went very smoothly. I would recommend this Dealership and Salesma Otchere was fast, easy and a pleasure. Lionel explained every step, and everything went very smoothly. I would recommend this Dealership and Salesman to anyone looking to make a purchase. More

My last visit with Fullerton Dodge Service for an exhaust leak went the same as always, EXCELLENT. The work was accomplished very fast and correctly. I was not aware how much noise my Charger was making unt leak went the same as always, EXCELLENT. The work was accomplished very fast and correctly. I was not aware how much noise my Charger was making until the service was done. I was taken home and picked up without any issues at all. Everyone was very friendly and courteous. Thanks Again for a perfect service. More