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Frontier Toyota
Valencia, CA
435 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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435 Reviews of Frontier Toyota
September 21, 2013
This is a letter I sent to Frontier Toyota in Valencia, CA. This is what I claimed happened to me! Richard, Michael and Joe, Everyday someone would come up to either myself or my partner, and tell us CA. This is what I claimed happened to me! Richard, Michael and Joe, Everyday someone would come up to either myself or my partner, and tell us how cute our car was. I would then spend time with them, telling them how much I love my car. That I'd test driven all the small cars out there, none drove like my IQ. That it drove like a little sports car. So much power, and how it held the road like a little sports car. I was a walking billboard for you guys. Until roughly 8/16/13, when the car started idling low, losing its power.. I took it to N. Hollywood Toyota, where Gary in service test drove it.. and said he couldn't find anything wrong with it. I'd called you guys that same day... and Joe said he was busy that weekend, but bring it on Monday. After leaving the car with Joe overnight, I'd called on Tuesday for an update. He told me they found out what the problem was... and they'll fix it. Joe said he knew for sure what it was, and had no doubt they could repair the problem. Either way, the car today still has the same problem. But as you know, that's not my biggest issue with my car and Frontier Toyota. You see... my high performance tires, that gave the car its great traction, firm steering control and made it look different from the all the other IQ's was gone and replaced with factory tires. These are other items I claim to had been removed and replaced with factory stocked items. (Tinted back window, straighter/longer front window, high performance/larger size tires, both front lower seat cushions, smaller steering wheel, front headlights, removed back passenger seats) Scratches and Damages: Two scratches on front hood, front driver panel scratched and not put back together correctly, oil spots on top of inside roof, scratches on dashboard, damage on front window plastic bottom cover from tools placed on it, replaced shorter center console, rubber trim from on top of car is coming up, top of car and near front window) It seems like you guys were certainly real busy with all that time you spent with my car! ***LISTEN UP, THESE GUYS ARE CRIMINALS*** Remember, you've been warned! If you want to stop by and ask me more questions about my experience with Frontier. You can find me today, in front of Frontier with my sign "CRIMINALS" I don't want this to happen to another person... this is one of the worse things that has ever happen to me in my life.... DON'T LET FRONTIER do this to you! More
by alixsb
Employees Worked With
Richard, Joe in Service, Sanjay Gupta, Lucky Desilva
August 08, 2013
They practice 'yo-yo financing' and a gentleman named Hovic told me they do this on a daily basis;that it is customary at Frontier Toyota.... And he is also a rude person! named Hovic told me they do this on a daily basis;that it is customary at Frontier Toyota.... And he is also a rude person! More
by Artgirl11
Employees Worked With
Hovic
July 13, 2013
In a search for a van that would meet my families needs, I had to decide between a Toyota and another major car manufacturer. In my first visit to Frontier Toyota, I was greeted by Al Hernandez. He walked I had to decide between a Toyota and another major car manufacturer. In my first visit to Frontier Toyota, I was greeted by Al Hernandez. He walked me through the different Sienna trims, demonstrated features to me, and answered the questions that I had thus far into the process. As it was the first van I was looking at, I had informed him that I was not in it to buy that day. Al actually agreed with me that it would not be in my best interest to buy and to make sure I looked at a variety of choices. There was no pressure and plenty of realism. I give props to him for his honesty and that is what made me come back to Frontier Toyota when we were ready to purchase! When I did make the decision to purchase a Sienna, I returned to Frontier Toyota. By this time I knew exactly what I wanted and to get it I chose to go through internet sales and worked with Drew. Drew was excellent at keeping in communication while he searched other dealerships to find EXACTLY what I was looking for. He invited me to come in as soon as the van arrived on the lot to "look at it." Never in the emails was there any pressure to buy. His pleasant attitude and ability to converse and knowledge in the intricacies of the Sienna made a late night of purchasing well worth it. More
by kmea
Employees Worked With
Drew Katigbak, Al Hernandez
July 09, 2013
Drew was a pleasure to deal with. No hassles, was very upfront about pricing, and did not try to sell me anything I did not need. Would definitely go back to this dealer in a heartbeat. I cannot say the s upfront about pricing, and did not try to sell me anything I did not need. Would definitely go back to this dealer in a heartbeat. I cannot say the same for other dealers. More
by mnikolai
Employees Worked With
Drew Katigbak, Drew Katigbak
June 23, 2013
Great experience and quick sales process. No hassle and very friendly dealership. This was my second purchase at this dealership. This was the first time I contact a dealer via the Internet to make an app very friendly dealership. This was my second purchase at this dealership. This was the first time I contact a dealer via the Internet to make an appointment and worth doing again. More
by Seamo
Employees Worked With
Jeff C. Johnson
May 30, 2013
Drew was great to deal with. He's professional, friendly and easy to work with. No haggling or hassle. Internet shopping was the best experience for me. I would recommend working with Drew and buyi friendly and easy to work with. No haggling or hassle. Internet shopping was the best experience for me. I would recommend working with Drew and buying from Frotier Toyota. More
by Evelynsbox
Employees Worked With
Drew Katigbak
May 27, 2013
We had wanted to buy a new Toyota vehicle. We had done our homework on the vehicle online and in advance. I have purchased many vehicles before, and understand the process well, including the sales device our homework on the vehicle online and in advance. I have purchased many vehicles before, and understand the process well, including the sales devices used by some of the less savory sales teams (Scarcity of item, , Authority of person identified as Sales Manager, and Under Value of Trade, to name a few). Salesperson Sanjay Gupta attempted to use every "slimy" car sales device on us he could muster (even taking our DL's so we wouldn't walk out). Whoever has instructed this salesperson has done him a disservice, by removing the most important attribute of a salesperson, the connection with the potential buyer. All we were looking for was a fair deal. We had gone in knowing wholesale & trade in value on our trade. When this person who was identified as his sales "manager" came to speak with us, he told us this particular vehicle was scarce (it is not), and as a result offered a discount of only $500 off sticker price (we already had a much better quote online for the same vehicle). We were then told by the same "manager" rather gruffly that they were not interested in our trade in. At this point we told him that in that case we were not interested in his vehicle either. We were willing to negotiate and deal if necessary, however his attitude and arrogance stopped us immediately. We are buying a new Toyota, but certainly not at this dealer...ever! More
by 1BadDealer
Employees Worked With
Hovik Aiwazian, Sanjay Gupta
May 16, 2013
Upfront dealer, no haggling price going through Costco Auto Buying Program. Drew knew his stuff and helped me learn about the Prius. Great experience, would definitely recommend Drew. Auto Buying Program. Drew knew his stuff and helped me learn about the Prius. Great experience, would definitely recommend Drew. More
by lamntran
Employees Worked With
Drew Katigbak
May 15, 2013
Sanjay is awesome to deal with. He worked a really great deal for me. I was turning in a lease and I had a ton of miles on it. He worked with me even though I was not all that flexible with what I wanted to deal for me. I was turning in a lease and I had a ton of miles on it. He worked with me even though I was not all that flexible with what I wanted to pay and he got it all taken care of for me. He is honest and very friendly. In fact, a few days after I got a new lease he called me and gave me a special that they had come out a day after I got my lease. He got me 500 dollars back. That was half of the money I put down. I really like Sanjay. He is great, and I strongly suggest that if you are looking to finance a new car you should ask for Sanjay. More
by cherieh
Employees Worked With
Sanjay Gupta
May 02, 2013
Just wanted to say thanks to Ken and Jose for always taking care of us when we need parts...They're extremely helpful with special orders and giving us parts diagrams to help with repairs...No more orde taking care of us when we need parts...They're extremely helpful with special orders and giving us parts diagrams to help with repairs...No more ordering online, we'll come in and see them for parts... More
by cb39940
Employees Worked With
Ken, Jose in Parts Dept.
