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Frontier Toyota
Valencia, CA
435 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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435 Reviews of Frontier Toyota
March 12, 2016
Professional and Honest Toyota Dealership Lucky D. Reggie B Martin T Sanjay G all are hardworking, extremely professional, happy, trustworthy, and attentive to your car buying needs. They ar Lucky D. Reggie B Martin T Sanjay G all are hardworking, extremely professional, happy, trustworthy, and attentive to your car buying needs. They are an all star team!! More
by Bur
Employees Worked With
Reggie Badr , Sanjay Gupta, Lucky Desilva, Martin Teymouri
March 07, 2016
Don't waste your time here I arrived at this dealership on Saturday 03/05/16, to look at a new Tacoma and was told by the salesman that they do not deal on the price and that I I arrived at this dealership on Saturday 03/05/16, to look at a new Tacoma and was told by the salesman that they do not deal on the price and that I was lucky to be paying MSRP if I wanted the truck. I informed him that I purchased many vehicles over my lifetime and that I have never paid MSRP. The salesman then left and returned with a manager who stated the same thing that they do not deal. I told the manager that I have never paid MSRP in my life and he stated arrogantly that maybe I should wait a few years to buy one. This dealership clearly believes that they are too big to fail, What a shame, I have lived in the SCV my entire life but will never do business here and do not recommend this place to anyone looking for a new vehicle. More
by Disappointed
Employees Worked With
The sales manager who worked on 03/05/16, evening.
March 06, 2016
Love my Prius - Jeff Johnson is Great Nice place to get a new car. Jeff took care of me & when I lost a hub cap a few weeks after I bought my car, he found one for me at no extra charge. H Nice place to get a new car. Jeff took care of me & when I lost a hub cap a few weeks after I bought my car, he found one for me at no extra charge. He went out of his way to help me. I'd recommend him to all my friends & family! More
by icPrius
Employees Worked With
Jeff Johnson
March 02, 2016
Best Dealer Ever Sanjay is the best. He has helped John and I with the last few vehicles we own. He works with you and you WILL drive away in the car you want. My s Sanjay is the best. He has helped John and I with the last few vehicles we own. He works with you and you WILL drive away in the car you want. My son will be getting a car there soon also...We have dealt with Sanjay for many years now. We love him. More
by shirles
Employees Worked With
Sanjay Gupta
February 20, 2016
Best Car deal ever!!! Best Deal Ever!!!! I highly recommend Frontier Toyota and Shah Khan got me the best deal!!!! Friendly staff that bends over backwards to make you a Best Deal Ever!!!! I highly recommend Frontier Toyota and Shah Khan got me the best deal!!!! Friendly staff that bends over backwards to make you a very satisfied customer!!! Thank you for your excellent service!!!! More
by atpbur
Employees Worked With
Jeff Johnson
February 13, 2016
salesman just hung up the phone omg! I asked for rav4 and told him the price from my area, he said go to your place and buy that. and hung up the phone! His name is David I can't b omg! I asked for rav4 and told him the price from my area, he said go to your place and buy that. and hung up the phone! His name is David I can't believe how he does work like that way. very disappointment He can recommend to purchase different dealers but not just hung up the phone like that way. More
by ryfamous
Employees Worked With
David
February 04, 2016
What a Team Words alone can not express how lucky we were to deal with Quaid, Nickolas, Marcello, and Reggie at Frontier Toyota. Quaid and Nickolas were so infor Words alone can not express how lucky we were to deal with Quaid, Nickolas, Marcello, and Reggie at Frontier Toyota. Quaid and Nickolas were so informative about the vehicles we were considering, and unbelievably patient as we decided between vehicles. Marcello and Reggie were equally as professional and pleasant while wrapping up the purchase. Ask for these guys!! More
by Mark & Rose
Employees Worked With
Quaid Daniels
December 27, 2015
Best Salesman!!! We were so fortunate to deal with Tony!! So knowledgeable, sweet and kind. He did his best to make our experience quick and easy!! Very nice dealershi We were so fortunate to deal with Tony!! So knowledgeable, sweet and kind. He did his best to make our experience quick and easy!! Very nice dealership and people! Good cookies too! More
by NYDIscolady
Employees Worked With
Tony Laughton, Leon Kimelman
December 24, 2015
Terrible service dept. If I could give there service department negative 10 stars I would. I bought a brand new 2015 Camry. Started noticing the engine was knocking (pinging If I could give there service department negative 10 stars I would. I bought a brand new 2015 Camry. Started noticing the engine was knocking (pinging). Brought the vehicle in for an inspection to Frontier service, was told the car was fine? Complained to Richard Newman the service director about the issue. He said to switch gas to a higher octane, which led to no result. He then stated that an engineer would inspect the vehicle on my next appointment which never happened. When I asked to see the inspection report, Richard could not provide a clear cut answer and denied access to the report. He then stated that a "second" engineer appointment would be scheduled as a courtesy. Again, I requested the inspection report for the first inspection and the second inspection and was denied. Now they say the engine has no problem but can't explain why it's knocking everyday repeatedly?? Bottom line, these people will lie to you until your blue in the face. They're happy to take your money all day, but when you need help and honest service, they will lie and tell you whatever they want, and kick you out the door as quickly as possible. I have lost all faith in Frontier Toyota, and the Toyota brand as a direct result of how the upper management treats the consumer at this establishment. Run from this place if your smart. More
by Ryan687
Employees Worked With
Richard Newman
November 04, 2015
Horrible customer service from the Service Department I took my mini can in this morning for an oil change.. my service rep was Valerie.. what a RUDE RUDE woman. When I arrived at the service drive thru I took my mini can in this morning for an oil change.. my service rep was Valerie.. what a RUDE RUDE woman. When I arrived at the service drive thru area.. I was greeted by a man who took my info and directed me to Valerie's office. She was not there so I waited in the doorway.. when she arrived she squeezed by me in the doorway, didn't greet me at all.. sat down at her desk.. and promptly told me to "have a seat".. I was a bit taken a back by her quick statement .. but had " a seat" anyway.. she began typing on her compluter.. never introduced herself.. after a min she said.. sign her.. I asked.. what am I signing?.. her reply.. that you are allowing us to do an oil change.. ok.. I said. still not hello.. how are you?.. nothing.. she then printed out a paper.. stapled it.. stood up.. opened the door and said "sit out here.. I will let you know when it's done"... really? this is the customer service I got.. horrible experience..definately won't go back.. and definately wont reconnend. More
by scv mom
Employees Worked With
Valerie in the Service Department
