Frontier Toyota

Valarie is always someone who I can rely on whenever I need help with my car need help with my car More

Everyone was very easy and friendly to talk to. All the pricing was transparent and upfront. Definitely recommended. All the pricing was transparent and upfront. Definitely recommended. More

Went in for a normal maintenence oil change 2 1/2 weeks ago. They called saying I needed the cabin air fleet and engine for changed. It wasn't covered by toyota care, paid over 100 for both. When I got t ago. They called saying I needed the cabin air fleet and engine for changed. It wasn't covered by toyota care, paid over 100 for both. When I got the car back it was noisier than it's ever been, engine light came in, brought it back. Technician said the tech who put it on didn't put it in correctly. Put it on while the car was on. I asked to a manager, no manager on site, asked for someone to call me to discuss this and have yet to hear back. Get disappointed, still waiting for a call More

1st time dare and it was a good experience. I will be returning back for my oil change service. I will be returning back for my oil change service. More

I have a 2022 Toyota Avalon that I purchased brand new (not from Frontier). I've been using Frontier for about a year now to service the vehicle. Overall it's been fine but I came in at 25,000 miles for r (not from Frontier). I've been using Frontier for about a year now to service the vehicle. Overall it's been fine but I came in at 25,000 miles for regular service and because the rotors have become warped prematurely (Rotors don't warp until about 75K - 100K) as they did on my older Toyotas. I also do not drive the car hard or brake hard. If you do any research in the Toyota forums or in a general google search you will find that premature warped rotors is a common problem on most newer Toyota models, even up to 2023 models. A lot of people have had them replaced as a courtesy by their Toyota dealers. This dealer was NO help and did not offer to cover it as a courtest. They acknowledged that they are warped and Arshak (Service Manager) offered to pay for some of the cost but would not cover the entire cost. They continued to say there is no defect when there is clearly a defect. That comment is incredibly insulting to me as rotors do not warp by 25K miles. I contacted Toyota corporate about this and they also offered no real help other than a reimbursement on parts but not labor. It's disgusting to me that a dealer will sever ties with a regular customer over what would cost them (the dealer) no more than $50-$60 to replace the pads and resurface the rotors. They've now lost all of my future business even though I intended on going there for future services and repairs. I would avoid this dealer at all costs. They overcharge and their number one priority is profits over customer satisfaction. More

My Toyota Rep in Valencia was Preeti. I can't say enough about how amazingly accommodating she was. She did not stop trying to get me a deal until I got a deal!! She went above and beyon I can't say enough about how amazingly accommodating she was. She did not stop trying to get me a deal until I got a deal!! She went above and beyond!! Thank you so much Preeti!! You are the B E S T !!! More

Scamming dealership that marks up their prices by adding a $4000 "Cilajet" ceramic coating and $500 door edge protectors to all of their vehicles. Avoid at all costs and go to Longo instead. These people ar a $4000 "Cilajet" ceramic coating and $500 door edge protectors to all of their vehicles. Avoid at all costs and go to Longo instead. These people are taking advantage of a pandemic to mark up their prices. More

Do NOT walk, RUN away from this dealership, the finance department is very very very sneaky, they talk about most options EXCEPT paint protection and were trying to charge me extra $2490 for Cilajet wax pa department is very very very sneaky, they talk about most options EXCEPT paint protection and were trying to charge me extra $2490 for Cilajet wax paint protection!!!, when I complained someone who introduced himself as Sales Manager came to the office and was extremely RUDE and kept interrupting me and did not let me finish my sentences and kept mocking and making fun of my accent, I have lived in Southern California for over 20 years and I had NEVER had such an experience, finally very rudely he told me that he was NOT going to sell me a car and wrote VOID on the application paper and asked me to leave. I did leave and went to a nearby dealership in Mission Hills, not only I was treated with utmost respect but also I saved a lot. The Salesperson Mr. Jonathan Morales was very patient and professional but he could not help me any further because he was surrounded by some very RUDE coworkers who most likely told him to step aside and not to interfere with their unprofessional nasty attitude More