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Frontier Toyota

Valencia, CA

4.8
398 Reviews
"We don't close deals, we open relationships"
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23621 Creekside Rd

Valencia, CA

91355

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Showing 398 reviews

June 15, 2024

Had an awesome first car buying experience with the help of their salesman, T. Dude was super professional, to the point, no funny stuff that I've encountered at literally every other dealership. Just told More

by ksaginian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
T Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aurelio Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Frontier Toyota responded

Dear Customer, We thank you for your business and for bringing your experience to our attention. We would like to offer a sincere apology for your treatment in finance. Although it's clear this individual was having a bad day, that should have never spilled over to the customer side. We will be working with him to ensure customer service is always the number one priority. Congratulations on the new car and please don't hesitate to reach out to T should you need anything at all.

Jun 21, 2024 -

ksaginian responded

If this is in fact something you will look into, then i appreciate it. However, I have been told by a former employee that Aurelio is close with the owner and thus nothing will come of this. For your future customers’ sake, I hope that is not the case…

June 12, 2024

Knowledgeable and true. Told him what I wanted and proceeded to do it. Thanks for everything More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
T Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Jr. Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Frontier Toyota responded

We appreciate the kind review, Mark!

June 07, 2024

We don't like the service provided. Everybody seems to rush, no personal attention to our concern. More

by anna_Ksendz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Belen Gonzales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Frontier Toyota responded

Anna, We are attempting to reach you to address your concerns. When we spoke with your husband a few days ago he did not indicate there was any issues. Please contact your sales manager, Robert at 661 255 7575 so we can make things right.

Jun 07, 2024 -

anna_Ksendz responded

Thank you for this opportunity, but we will try another Toyota dealership for future services. Our scheduled visit today was not up to Toyota dealership standard as well. Thanks

June 07, 2024

Belen was a joy to work with. Not pushy, very knowledgeable about the truck and most of all very helpful with showing me how to get my phone set up and was very patient when teach More

by chrisf6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Irvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Akopyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Belen Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Frontier Toyota responded

Chris, thank you for choosing Frontier. We welcome you to the Frontier family and invite you back in anytime to go over the features. Congratulations and safe travels!

June 05, 2024

Frontier Toyota in Valencia will be my go-to place in this area for all my car/tire needs, I really like their straightforward, fast, and superb first-class service. It isn't surprising that people keep More

by Grant Alexander Hammel-Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saif Kahn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Akopyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pia Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Abraham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arshak Kirakosyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Frontier Toyota responded

We sincerely thank you for the thoughtful review. We're proud to have you as part of the Frontier family and we're here for you always.

May 26, 2024

T was very upfront and straightforward and I really respected that. Also, because he knew what I was willing to pay he found a way to make that happen. And that goes above and beyond so he created a wi More

by hrandolph
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Akopyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
T Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Frontier Toyota responded

Thanks for choosing Frontier Toyota!

May 13, 2024

Friendly people and an easy no stress purchase. I recommend buying your next car at this dealership. More

by noseride
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Akopyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preeti Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think his name is KB
May 25, 2024 -

Frontier Toyota responded

Thank you for choosing Frontier Toyota!

May 06, 2024

I’m so happy that I went through T to get my car! He was patient with me and I know I was being difficult! 10/10 would recommend! More

by Haileysworld88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Irvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
T Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arshak Kirakosyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Frontier Toyota responded

We appreciate the kind words! Thanks for choosing Frontier!

May 06, 2024

Frontier Toyota was a great place to purchase our new Tundra from. Very knowledgable sales staff and a great inventory. The purchase was smooth and they were willing to work with us on price. More

by road2mars
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
T Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Frontier Toyota responded

Thank you for choosing Frontier Toyota! We're here for you always.

May 06, 2024

Edward was incredibly helpful and genuine throughout our entire interaction with him. He was very kind and transparent, making the purchasing process pleasant. More

by Nick S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Duarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Frontier Toyota responded

Thanks Nick! Congratulations on your new ride.

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