Back

Frontier Toyota

Valencia, CA

4.8
400 Reviews
"We don't close deals, we open relationships"
Contact Dealership

23621 Creekside Rd

Valencia, CA

91355

Directions

By Type

Showing 400 reviews

November 25, 2023

Great service, friendly, helpful and didn’t have to be there all day when purchasing a car! More

by JLALIBE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Katigbak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stew Kearin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin in finance
Nov 26, 2023 -

Frontier Toyota responded

Thanks for choosing Frontier and congratulations on your beautiful new ride!

November 25, 2023

Johny was fast in dealing the transactions and professional. Always look for Johnny, hes the best More

by jtamula
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

Frontier Toyota responded

Thank you for choosing Frontier! We're here for you always.

November 23, 2023

Dean is great. He is courteous and professional. Pricing is always giving upfront which makes it easier to make an inform decision. More

by WNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Nov 25, 2023 -

Frontier Toyota responded

Thanks for choosing Frontier!

Nov 25, 2023 -

Frontier Toyota responded

Thanks for choosing Frontier!

November 23, 2023

Lily oversees the maintenance of our Toyota vehicles. She is quick to let us know what needs to be done and has always been transparent with costs and availability of parts. More

by JUDEBOOTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily
November 22, 2023

Service is extremely slow. It took 2.5 hours for an oil change with an appointment. More

by detrog1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Castillero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

Frontier Toyota responded

We apologize for the extended wait time and we will continue to improve on the customer experience upon your next visit.

November 21, 2023

Valarie is always someone who I can rely on whenever I need help with my car More

by KIMROTELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valarie reynoso
Nov 25, 2023 -

Frontier Toyota responded

We appreciate your kind review! Thanks for choosing Frontier.

November 21, 2023

Went in for a normal maintenence oil change 2 1/2 weeks ago. They called saying I needed the cabin air fleet and engine for changed. It wasn't covered by toyota care, paid over 100 for both. When I got t More

by LOVINGLIFEGP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond
Nov 21, 2023 -

Frontier Toyota responded

Dear Customer, We're trying to locate you in our system so we can reach out and extend our apology over the phone. Please contact our service manager, Arshak, at 661 291 2900 at your earliest convenience. Thanks for bringing this to our attention.

Nov 21, 2023 -

LOVINGLIFEGP responded

Excuse the typos... basically went in to get oil change and maintenence. They called me and told me i needed to change cabin filter and engine air filters. Car came back to me noiser than ever. Engine light came on...technician stated whoever put on the engine filter put it on while the car was on and did not put it on correctly. Waiting to hear back from a manager

November 21, 2023

1st time dare and it was a good experience. I will be returning back for my oil change service. More

by almaonofre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex S
Nov 21, 2023 -

Frontier Toyota responded

Thanks for choosing Frontier!

Nov 21, 2023 -

Frontier Toyota responded

Thanks for choosing Frontier!

November 21, 2023

Everyone was very easy and friendly to talk to. All the pricing was transparent and upfront. Definitely recommended. More

by LT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preeti Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Abraham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

Frontier Toyota responded

We appreciate your visit!

October 10, 2023

I have a 2022 Toyota Avalon that I purchased brand new (not from Frontier). I've been using Frontier for about a year now to service the vehicle. Overall it's been fine but I came in at 25,000 miles for r More

by bsavoie93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arshak
Oct 11, 2023 -

Frontier Toyota responded

We're sorry to hear about the issue you experienced with your rotors. We understand your frustration and apologize for any inconvenience caused. Our service manager, Arshak, tried to offer assistance by covering some of the cost, but we understand that it didn't meet your expectations. We appreciate your feedback and will take it into consideration for future improvements. If you have any further concerns, please feel free to reach out to us via text or call.

...
27
...