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Frontier Ford - Service Center

Santa Clara, CA

4.7
291 Reviews

291 Reviews of Frontier Ford - Service Center

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October 24, 2024

I brought my Fusion Hybrid for oil change and tire rotation. I received excellent service from Leo on the desk. I waited in the lounge. I have now worked with 3 different service dept agents, at Front More

by HELENLUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Oct 24, 2024 -

Frontier Ford responded

Helen, we're thrilled to hear about your positive experience with Leo and our service team! Thank you for choosing Frontier Ford for your Fusion Hybrid's needs. We strive for excellence and appreciate your kind words. Looking forward to seeing you again!

October 24, 2024

Service was fast. Staff was ready to work and complete my car service faster than expected. More

by LMIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward N Olivares
Oct 24, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a great experience with our team. Fast service is what we aim for, and it's awesome to know we exceeded your expectations. We appreciate your feedback!

October 24, 2024

Great customer service easy smooth, highly recommended. I service all my companies car at the dealership piece of mind More

by ACHILLESSANTACLARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank is my guy. He was on vacation so I worked with the supervisor
Oct 24, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a smooth experience with our customer service. Your recommendation means a lot to us, and we're glad to provide peace of mind for your company's car servicing. We look forward to serving you again!

October 23, 2024

I have been dealing with Frontier Ford since 1994. We have bought 3 new vehicles from them. They have serviced our vehicles when I couldn’t. They have hired many of my former auto shop students. Good More

by YOGIFIED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo-Mike Marshall
Oct 24, 2024 -

Frontier Ford responded

Thank you for your amazing feedback! We’re thrilled to hear about your long-standing relationship with us and appreciate your support over the years. It’s great to know our service and team have made a positive impact. Looking forward to continuing to serve you!

October 23, 2024

Dealer and service center was professional and communicative. I brought my brand new Mustang back in because the hood had some issues with the paint and the front bumper was not aligned very well. More

by lpetty0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Oct 24, 2024 -

Frontier Ford responded

Thanks for your feedback! We're glad to hear you found our team professional and that we addressed the hood issue effectively. We appreciate your thoughts on the bumper alignment and will share your concerns with Ford. Your experience is important to us, and we’ll strive to improve.

October 23, 2024

They went above and beyond. Replaced the battery for free, no hassles. They knew I was out of town and had groceries in the trunk and they fixed it in a rush so I could get the More

by LESLIEGRAY645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember but he was so nice!
Oct 24, 2024 -

Frontier Ford responded

Thanks for sharing your experience, Leslie! We're thrilled to hear that our team could help you out quickly and make your day a little easier. Your satisfaction means a lot to us, and we appreciate your kind words!

October 22, 2024

My service was done very quickly wanted to charge 80. 00. Dollars to change wiper blades something that I would think be under the service plan More

by Jimwilkins817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Oct 23, 2024 -

Frontier Ford responded

Thanks for your feedback, Jim! We're glad to hear your service was quick. We understand your concerns about the wiper blade charge and appreciate your input. We're always looking to improve our offerings, so your comments are valuable to us.

October 22, 2024

Great service department. I have been taking my Fords to Frontier for many years. Convenient location, easy to make service appointments and friendly knowledgeable staff. More

by KANAKA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall has been my go to rep for many years!
Oct 23, 2024 -

Frontier Ford responded

Thank you for your fantastic review! We're thrilled to hear about your positive experiences with our service department. Our team strives for convenience and top-notch service, and it’s great to know we've met your expectations over the years. We look forward to seeing you again!

October 22, 2024

I always get good, friendly and professional service. I have been taking my car here since 2014. More

by donmarw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward.
Oct 23, 2024 -

Frontier Ford responded

Thank you for your fantastic review! We're thrilled to hear you've enjoyed our friendly and professional service since 2014. Your loyal support means the world to us, and we look forward to continuing to serve you and your car for years to come!

October 21, 2024

Fast, friendly, high quality work and advice. Service advisor Jesus Labrada was great! Highly recommend. More

by daniel.callaghan999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Lambrada
Oct 22, 2024 -

Frontier Ford responded

Thanks for the fantastic review, Daniel! We’re thrilled to hear you had such a positive experience with Jesus. Your recommendation means a lot to us, and we look forward to serving you again soon!

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