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Frontier Ford - Service Center

Santa Clara, CA

4.6
407 Reviews

407 Reviews of Frontier Ford - Service Center

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December 26, 2024

Prompt and professional service. They answered all my questions. They also delivered my car to me after the service was performed. I trust them to do the work as it was described to More

by rickdavies50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
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Dec 30, 2024 -

Frontier Ford responded

Thanks for the stellar review, Rick! We're thrilled to hear you had a positive experience and felt well-informed throughout the process. Our team works hard to ensure prompt and professional service, and we appreciate your trust in us. Looking forward to serving you again!

December 26, 2024

My advisor Leo was very helpful and communicative when it came to explaining the process! More

by CAVANESSAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Dec 30, 2024 -

Frontier Ford responded

Thanks! We’re thrilled to hear that Leo provided you with helpful and clear guidance. Your positive feedback means a lot to us, and we’re here to support you every step of the way!

December 26, 2024

Competitive pricing, good customer service, and prompt delivery the day of my service. Called me, took me to cashier, and pulled up the car. More

by ESPRINTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Dec 30, 2024 -

Frontier Ford responded

Thank you! We’re thrilled to hear you enjoyed our competitive pricing and excellent customer service. Our team works hard to ensure a smooth experience, and we're glad it showed. We look forward to serving you again soon!

December 24, 2024

Service was fine. Don’t agree with adding an oil additive for an extra charge without notification. Could have been a little more personable in relaying the outcom More

by DELDUCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Lopez
Report | Print
Dec 30, 2024 -

Frontier Ford responded

Thank you for your feedback! We're glad you found our service satisfactory. We appreciate your thoughts on communication and will work on being more transparent about additional charges. Your experience matters to us, and we're committed to improving.

December 24, 2024

Frontier Ford provided good post sale service and honored the commitment they made after sale. More

by Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie
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Dec 30, 2024 -

Frontier Ford responded

Thanks for sharing your positive experience, Samuel! We're thrilled to hear that our team provided excellent post-sale service and upheld our commitments. Your satisfaction is our top priority, and we appreciate your trust in us!

December 22, 2024

Services was excellent as always. Mike Marshall did a great job as he has been doing for 15 years with both of our household vehicles. Call and Texted keeping in contact and when the More

by MJOHNS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall
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Dec 23, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you had another great experience with Mike. His dedication over the years truly makes a difference. We appreciate your continued support and look forward to serving you again!

December 21, 2024

Questions answered. .Courteous on time helpful Five Stars for service rep………..great service. Thank you More

by cnjjmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 23, 2024 -

Frontier Ford responded

Thank you for the fantastic review! We're thrilled to hear you had such a positive experience with our service team. Your feedback motivates us to keep delivering top-notch support. We appreciate your kind words!

December 19, 2024

Service was very good. I’ve used Mike Marshall for 17 years. Always does me right. More

by GRANNIEGLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall
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Dec 19, 2024 -

Frontier Ford responded

We’re thrilled to hear you’ve had such a positive experience with Mike over the years! Consistent quality service is what we strive for, and it’s wonderful to know we’ve met your expectations. Thank you for your continued support!

December 19, 2024

Poor communications on status progress or when complete. No or late followup to questions concerns or queries. This is why I am taking my new businesses to another Ford Dealership More

by SRCHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Lopez
Report | Print
Dec 20, 2024 -

Frontier Ford responded

We understand how important timely updates and follow-ups are, especially when it comes to servicing your vehicle. We’d like the opportunity to address your experience in more detail and make things right. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

December 18, 2024

Great service from Amalia, would definitely recommend to friends and family! Made my purchase possible and was in and out no problems More

by SolisMarcos190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amalia
Report | Print
Dec 19, 2024 -

Frontier Ford responded

Thank you! We’re thrilled to hear about your positive experience with Amalia. Our team strives to provide seamless service, and your recommendation means a lot to us. We look forward to serving you and your friends and family again soon!

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