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Frontier Ford - Service Center

Santa Clara, CA

4.7
290 Reviews

290 Reviews of Frontier Ford - Service Center

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October 29, 2024

The service Leo provides is exceptional! !! Service was completed ahead of time and the work performed was fully explained. More

by bobjames53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Oct 31, 2024 -

Frontier Ford responded

Thanks for the fantastic review, Bob! We're thrilled to hear that Leo exceeded your expectations and delivered exceptional service. Your feedback means a lot to us, and we look forward to serving you again!

October 28, 2024

Is where I purchased my Bronco. I’ve had only good experienced. They are very helpful and courteous More

by Currutia963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
Oct 29, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear about your positive experience and that you found our team helpful and courteous. Enjoy your new Bronco, and we look forward to serving you again in the future!

October 27, 2024

Leo was very helpful when I dropped my car off. I was offered free delivery of my vehicle which was great but they had to cancel my scheduled delivery and I had to wait till the next day to have m More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Oct 28, 2024 -

Frontier Ford responded

Andrew, We’re glad to hear that Leo was helpful during your visit and that you appreciated the offer for free delivery. However, we understand your frustration regarding the delivery cancellation and the oversight on the headlamp bulb. We strive to provide thorough service, and we regret that we fell short in this instance. We appreciate your loyalty to our dealership, especially for servicing Ford performance cars, and we want to make this right for you. For further assistance, please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

October 27, 2024

Service was done well and transportation was provided. The details are all automated to review and accept online. The only thing that wasn’t great is I had some questions about some of the proposed serv More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
Oct 29, 2024 -

Frontier Ford responded

Thanks for your feedback, Lori! We’re glad to hear the service met your expectations and that you found the online process convenient. We appreciate your understanding regarding the communication and will work on improving response times to ensure a smoother experience in the future.

October 26, 2024

Adrian was great. very helpful and knowledgeable. Service was done on time and with care. More

by gregggum
Recommend Dealer
Yes
Employees Worked With
Adrian
Oct 29, 2024 -

Frontier Ford responded

Thanks! We’re thrilled to hear that Adrian provided you with excellent service. Our team strives for helpfulness and efficiency, and it’s great to know we hit the mark for you. We appreciate your feedback!

October 25, 2024

Great service- Edward was very responsive and took good care of me. I will say the rest of the team was kind of lagging in his shadow. Its not good to have one high performer and the rest meidocore More

by CARLW.SWARTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Oct 29, 2024 -

Frontier Ford responded

Thanks for your feedback, Carl! We're thrilled to hear you had a great experience with Edward. We’re constantly working to elevate our entire team, and your insights help us improve. We appreciate your support and look forward to serving you even better in the future!

October 25, 2024

This time is changing all tires and oil. Then good condition.Thank you for service. See you again. More

by MASAKAZU.ABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure.
Oct 29, 2024 -

Frontier Ford responded

We’re thrilled to hear you had a great experience with our tire and oil service! Your satisfaction is our priority, and we look forward to serving you again soon. Thank you for the kind words!

October 25, 2024

Service team member was very helpful and polite. He provided great service to me and my family. He provided me with the details on my warranties after the finance manager and salesman failed to do s More

by SJSHARKSJON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Oct 29, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that our service team member provided you and your family with the support you needed. We pride ourselves on professionalism and clear communication, so it's great to know we hit the mark. We appreciate your support!

October 24, 2024

I had a great 1st experience here- Edward helped look up my coverage and got me set up in the system. I am new to the area so this helped get me comfortable with coming back to a new servicer. He also t More

by MAKENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Oct 24, 2024 -

Frontier Ford responded

Thanks for the fantastic review, Makena! We're thrilled to hear that Edward made your first experience so comfortable and enjoyable. Our team is dedicated to providing top-notch service, and it’s great to know you loved the vehicle drop-off feature. We look forward to seeing you again soon!

October 24, 2024

I brought my Fusion Hybrid for oil change and tire rotation. I received excellent service from Leo on the desk. I waited in the lounge. I have now worked with 3 different service dept agents, at Front More

by HELENLUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Oct 24, 2024 -

Frontier Ford responded

Helen, we're thrilled to hear about your positive experience with Leo and our service team! Thank you for choosing Frontier Ford for your Fusion Hybrid's needs. We strive for excellence and appreciate your kind words. Looking forward to seeing you again!

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