Frontier Ford - Service Center
Santa Clara, CA
290 Reviews of Frontier Ford - Service Center
Leo was very helpful when I dropped my car off. I was offered free delivery of my vehicle which was great but they had to cancel my scheduled delivery and I had to wait till the next day to have m I was offered free delivery of my vehicle which was great but they had to cancel my scheduled delivery and I had to wait till the next day to have my car delivered because they didn't have anyone that could drive stick. They ran a diagnostic on the car but missed a headlamp bulb that was out. Now I have to schedule another trip back just to take care of the lightbulb that's out. Honestly, it is a pain to get to this dealership but it is the only one in my area that could service Ford performance cars so I fee like I didn't pick the right brand and I will not be selecting a Ford for my next car even though I like the design. The after sales care is just atrocious. More
Service was done well and transportation was provided. The details are all automated to review and accept online. The only thing that wasn’t great is I had some questions about some of the proposed serv The details are all automated to review and accept online. The only thing that wasn’t great is I had some questions about some of the proposed service , and had to play open tag with a very busy associate. All worked out. More
Great service- Edward was very responsive and took good care of me. I will say the rest of the team was kind of lagging in his shadow. Its not good to have one high performer and the rest meidocore care of me. I will say the rest of the team was kind of lagging in his shadow. Its not good to have one high performer and the rest meidocore More
Service team member was very helpful and polite. He provided great service to me and my family. He provided me with the details on my warranties after the finance manager and salesman failed to do s He provided great service to me and my family. He provided me with the details on my warranties after the finance manager and salesman failed to do so after multiple requests. He was very professional and connected with his client More
I had a great 1st experience here- Edward helped look up my coverage and got me set up in the system. I am new to the area so this helped get me comfortable with coming back to a new servicer. He also t my coverage and got me set up in the system. I am new to the area so this helped get me comfortable with coming back to a new servicer. He also told me about the complimentary vehicle drop off and I tried it out and it was AMAZING. They were professional, thorough and I couldn’t of asked for a better experience with Edward and the Frontier Ford team. More
I brought my Fusion Hybrid for oil change and tire rotation. I received excellent service from Leo on the desk. I waited in the lounge. I have now worked with 3 different service dept agents, at Front rotation. I received excellent service from Leo on the desk. I waited in the lounge. I have now worked with 3 different service dept agents, at Frontier Ford and each has provided courteous service. More