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Frontier Ford - Service Center

Santa Clara, CA

4.6
406 Reviews

406 Reviews of Frontier Ford - Service Center

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January 08, 2025

I can always rely on Frontier Ford to maintain my F150. They provide a dependable service and helpful staff. More

by CARLITOSJR04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Puga
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Jan 09, 2025 -

Frontier Ford responded

Thanks, Carlitos! We're thrilled to hear you can always count on us for your F150 maintenance. Our team is dedicated to providing dependable service, and it's great to know our efforts are appreciated. Looking forward to seeing you again!

January 08, 2025

Diagnosis wasn't accurate first time around, picked up my car and problem was still occurring so I took it back and they are doing further Diagnosis More

by JK_CAVAZOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Jan 09, 2025 -

Frontier Ford responded

We understand how frustrating it can be when an issue isn't resolved on the first visit. Our team is committed to thoroughly diagnosing and addressing the problem with your vehicle. If you have any further questions or concerns, please don't hesitate to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

January 07, 2025

I am very pleased with the work that they perform. However 2 hours to just do an oil change seems a little much to me. More

by SRODRIGUES626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 08, 2025 -

Frontier Ford responded

Thanks for the great feedback! We're glad you're pleased with our work. We appreciate your input on the oil change time and will use it to improve our efficiency while maintaining quality service. Your satisfaction is our priority!

January 05, 2025

Had an appointment for 9. 45am. They said it would take an hour. After an hour and 10 minutes, we asked why out car hadn't even been moved from where they parked it. That go More

by ChrisO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know, don't care.
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Jan 06, 2025 -

Frontier Ford responded

We understand how frustrating it can be to have expectations not met, especially for something as routine as a tire rotation and fluid check. We strive to ensure all our customers receive prompt and efficient service, and we regret that we did not achieve that during your visit. For any future concerns or questions about your vehicle, please don’t hesitate to reach out to Kevin Bettencourt, Service Director, at 408-241-1800.

Jan 06, 2025 -

ChrisO responded

I do want to say that we received outstanding service when we were purchasing out Mach-E and would certainly recommend Frontier Ford for that. I do hope though that Frontier Ford can improve their service department scheduling/keeping the customer informed. The customer shouldn't have to come back after the estimated time to remind them that they should start working on their car without them informing the customer that there is a delay.

January 05, 2025

The service advisor I worked with was very friendly and helpful. I was very appreciative that they squeezed me in when i did not have an appointment. More

by ZWANDERLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Lopez
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Jan 07, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a positive experience with our service advisor. We always strive to accommodate our customers, and your kind words motivate us to keep going. Looking forward to serving you again!

January 05, 2025

Always very polite and listen to any issues with the vehicle. Clear with expectations on when work will be completed. Delivery of the vehicle to my home is a definite plus. I will refer others to Fronti More

by CADOGANLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Nunez
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Jan 07, 2025 -

Frontier Ford responded

Thank you! We’re thrilled to hear you had a great experience with our team. Your kind words about our service and vehicle delivery mean a lot. Referrals are the highest compliment, and we appreciate your support!

January 04, 2025

Friendly, good suggestions, work completed on time in a professional manner and per the estimate. Thanks. More

by CHIP.SUTHERLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Puga
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Jan 07, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear you had a positive experience and that our team's professionalism and suggestions met your expectations. Your satisfaction means a lot to us!

January 03, 2025

A warm greeting. Prompt service of my vehicle. This annoying having to write fifteen words. More

by M_DAVIS1350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo E Caudill
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Jan 03, 2025 -

Frontier Ford responded

Thanks for your feedback! We're glad to hear Miso was helpful and that you’re satisfied overall. We appreciate your input on the electronic signing process and will work to make it more user-friendly. Your experience matters to us!

January 03, 2025

Thank you very much for your help and explanation about my service. I did not wait More

by vanessa.mellier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo E Caudill 997260
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Jan 06, 2025 -

Frontier Ford responded

Vanessa, thank you for your fantastic feedback! We're thrilled to hear that you had a smooth experience with our service. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!

January 03, 2025

Edward Oliveres is an excellent service advisor. Professional, knowledgeable, customer oriented, follows up, and knows my truck. More

by renodibono13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Oliveres
Report | Print
Jan 06, 2025 -

Frontier Ford responded

Thank you! We're thrilled to hear about your positive experience with Edward. Our team works hard to provide exceptional service, and it’s great to know that Edward made such an impact. We appreciate your feedback and look forward to serving you again!

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