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Frontier Ford - Service Center

Santa Clara, CA

4.7
290 Reviews

290 Reviews of Frontier Ford - Service Center

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November 01, 2024

This has been my best experience with Frontier Ford yet. Frank was my service representative and his communication and ability to work with my warranty company so quickly and seamlessly was outstanding. I w More

by POMPACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 04, 2024 -

Frontier Ford responded

We're thrilled to hear about your great experience with Frank! Our team strives for seamless service, and it’s fantastic to know we hit the mark. Looking forward to assisting you again in the future!

November 01, 2024

Leo, my service advisor, was attentive and responsive. The experience was frustrating in that parts were not available when they should have been and I ended up having to bring my car in 3 times, but Leo More

by clausenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Nov 04, 2024 -

Frontier Ford responded

Thank you for your feedback! We're glad to hear that Leo provided you with attentive and responsive service. We apologize for the parts availability issue and appreciate your patience. Your experience matters to us, and we’re here to ensure it’s as smooth as possible moving forward.

November 01, 2024

As always my service was completed quickly. Lea was very helpful. I will be back. More

by CALINDALU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LEO CAUDILLO
Nov 04, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Lea provided you with quick and helpful service. We can’t wait to welcome you back for your next visit!

November 01, 2024

All your service writers have top notch customer service! Especially Edward! I'm not happy how it was, but so happy with the service Thank you 👍 More

by DSTILL1818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward, Adrian & especially Kevin!
Nov 04, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a great experience with our service team, especially Edward. Your feedback helps us improve, and we appreciate your support. Looking forward to serving you again!

November 01, 2024

Service employees are professional, courteous, understanding and strive to do their utmost in providing superior service to you car. More

by eoldham4993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Last service worked with Miguel Lopez
Nov 04, 2024 -

Frontier Ford responded

Thanks for the fantastic review! We're thrilled to hear that our team made such a positive impression. Providing excellent service is our top priority, and it's great to know that our efforts are appreciated. We look forward to serving you again!

November 01, 2024

Leo and team were very helpful and quick to turn around my truck. It was so quick I didn't see it at first. :-) More

by GENBOX18-TAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
Nov 04, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Leo and the team made your experience so smooth and efficient. Your satisfaction means a lot to us, and we look forward to serving you again!

November 01, 2024

I’ve been a loyal customer of Frontier Ford for over 30+yrs. Excellent dealership. I’ve purchased four vehicles from Frontier Ford and service them at this dealership. Service Department is outstanding. More

by RAYSTAGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Marshal in service and Tim in parts
Nov 04, 2024 -

Frontier Ford responded

Ray, we truly appreciate your loyalty over the years! It’s fantastic to hear that our team has consistently met your needs. Your kind words inspire us to keep delivering outstanding service. Thank you for being part of the Frontier Ford family!

November 01, 2024

Truck has kept for more than 24 hours for diagnosing the issue, but both issues unresolved. Car was not cleaned per my request. More

by Thunder Lightning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward
Nov 04, 2024 -

Frontier Ford responded

We understand how important it is for you to get timely solutions, especially when it comes to diagnosing and resolving issues with your truck. Having it in the shop for over 24 hours without a clear resolution or the requested cleaning must have been frustrating. To ensure this is addressed thoroughly, please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

October 31, 2024

Friendly and efficient. Offered me a Lyst to and from the service center office place. More

by strackfilms
Recommend Dealer
Yes
Employees Worked With
Caeser
Nov 01, 2024 -

Frontier Ford responded

Thank you for your wonderful feedback! We're glad to hear that you found our team friendly and efficient. We strive to make your service experience as convenient as possible, and we're happy to provide options like Lyft for your transportation needs. We look forward to seeing you again!

October 31, 2024

Service rep. Was great! Went in to fix a recall and he expedited my service knowing I had to wait at the dealership. Well done Frontier! More

by MKLOTH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t remember his name exactly
Nov 01, 2024 -

Frontier Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that your service representative went above and beyond to expedite your recall repair. We strive to provide excellent service, and it's great to know that your experience reflected that. We look forward to assisting you again in the future!

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