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Frontier Ford - Service Center

Santa Clara, CA

4.6
469 Reviews

469 Reviews of Frontier Ford - Service Center

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November 02, 2020

The best place for service. My car and I are extremely happy. Leo caudillo was great to work with. Extremely professional. My car was even cleaned! More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo, . .
Nov 03, 2020 -

Frontier Ford responded

Thank you for your positive feedback!

September 12, 2020

The service was excellent. The service advisor was attentive and professional communicating all service issues and the needed action. I was very happy with her service! More

by drg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. .
Sep 14, 2020 -

Frontier Ford responded

Thank you for your positive feedback!

August 03, 2020

Auto lift shock replacement The job got done in 30 minutes and I was on my way. I really appreciated the rapid response when the part did not show up as scheduled More

by smorris0517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zejna D,
Aug 10, 2020 -

Frontier Ford responded

Thank you for your positive feedback!

July 09, 2020

I would give a 0 if I could. My car has had transmission issues since 2,000 miles and it is a well known issue. This was the 7th issue with the transmission in the history of the vehicle. They replaced ever More

by Joshua Solomon
Recommend Dealer
No
Employees Worked With
. .
Jul 13, 2020 -

Frontier Ford responded

Joshua, thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Eldin Pasic at 408-533-1488.

July 06, 2020

Trunk lid wouldn't stay open You could make this portion of the review "optional" Looking at my rating above and below should tell you that I was satisfied. Can I go now? More

by scarlet.goodman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ortiz, Gilberto Gutierrez Reyes, Harris Dubinovic, Eduardo Saldana
Jul 07, 2020 -

Frontier Ford responded

Thank you for your positive feedback!

July 05, 2020

Great friendly service The dealership is very clean ,people are extremely friendly and professional. I had an appointment which was easy to make and had my oil changed .. I More

by Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. .
Jul 07, 2020 -

Frontier Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 28, 2020

Had to bring car back two times for the same coolant leak. Each time took 4+ plus days to figure it out. This turn around time is even with appointment scheduled. More

by henry
Recommend Dealer
No
Employees Worked With
. .
Mar 04, 2020 -

Frontier Ford responded

Hello, Henry. We appreciate your feedback. Our goal is to make the service process easy for our customers, and we're sorry that your visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Emir Pasic / Eldin Pasic at 408-533-1488.

February 21, 2020

Frontier Ford, Service Department always makes my visits right! Thank you Art Gonzales, my T-Bird loves you too! I appreciate all the follow-up. More

by Rogersb12
Recommend Dealer
Yes
Employees Worked With
Art Gonzales, . .
Feb 24, 2020 -

Frontier Ford responded

Thank you for your positive feedback!

February 20, 2020

Yes I will and I have it is where I have bought more than 6 of my Viehicles and will continue too there number one More

by Margie
Recommend Dealer
Yes
Employees Worked With
. .
Feb 21, 2020 -

Frontier Ford responded

Thank you for your positive feedback!

February 18, 2020

Painless I brought my truck in for service and a bad backup camera. Harris made everything go very smoothly from drop off through pick up and check out. More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harris Dubinovic
Feb 20, 2020 -

Frontier Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!