Frontier Ford - Service Center
Santa Clara, CA
469 Reviews of Frontier Ford - Service Center
The best place for service. My car and I are extremely happy. Leo caudillo was great to work with. Extremely professional. My car was even cleaned! happy. Leo caudillo was great to work with. Extremely professional. My car was even cleaned! More
The service was excellent. The service advisor was attentive and professional communicating all service issues and the needed action. I was very happy with her service! attentive and professional communicating all service issues and the needed action. I was very happy with her service! More
Auto lift shock replacement The job got done in 30 minutes and I was on my way. I really appreciated the rapid response when the part did not show up as scheduled The job got done in 30 minutes and I was on my way. I really appreciated the rapid response when the part did not show up as scheduled More
I would give a 0 if I could. My car has had transmission issues since 2,000 miles and it is a well known issue. This was the 7th issue with the transmission in the history of the vehicle. They replaced ever issues since 2,000 miles and it is a well known issue. This was the 7th issue with the transmission in the history of the vehicle. They replaced everything under warranty. They also made a note how they wanted to check the shift forks to see if that was causing a problem. They ran a test and it passed and when I got my car back they said that the “vehicle is operating as designed.” Well, less than 2 weeks later, my car is back for the same exact reasons and they’re now telling me that it is the shift forks after all. That increases it to 8 visits dealing with the transmission. The fact that they gave me the car back without so much as a warning for the transmission, along with everything else listed, is totally unacceptable. It seems that they aren’t as concerned with the customer satisfaction as they are with making money off repairs that they know are a problem. More
Trunk lid wouldn't stay open You could make this portion of the review "optional" Looking at my rating above and below should tell you that I was satisfied. Can I go now? You could make this portion of the review "optional" Looking at my rating above and below should tell you that I was satisfied. Can I go now? More
Great friendly service The dealership is very clean ,people are extremely friendly and professional. I had an appointment which was easy to make and had my oil changed .. I The dealership is very clean ,people are extremely friendly and professional. I had an appointment which was easy to make and had my oil changed .. I was done in less than an hour. It was a nice experience. More
Had to bring car back two times for the same coolant leak. Each time took 4+ plus days to figure it out. This turn around time is even with appointment scheduled. leak. Each time took 4+ plus days to figure it out. This turn around time is even with appointment scheduled. More
Frontier Ford, Service Department always makes my visits right! Thank you Art Gonzales, my T-Bird loves you too! I appreciate all the follow-up. right! Thank you Art Gonzales, my T-Bird loves you too! I appreciate all the follow-up. More
Painless I brought my truck in for service and a bad backup camera. Harris made everything go very smoothly from drop off through pick up and check out. I brought my truck in for service and a bad backup camera. Harris made everything go very smoothly from drop off through pick up and check out. More