Frontier Ford - Service Center

They listen to what customer needs are, they provide a very fast and good service. very fast and good service. More

As usual Mike came through he got my truck out in no time If you want good service go to Frontier Ford Thanks again Mike If you want good service go to Frontier Ford Thanks again Mike More

Everyone working in the service department was very polite and helpful. Thank you for such excelllent service. Mike was very helpful and courteous. the car was ready in only a few hour. polite and helpful. Thank you for such excelllent service. Mike was very helpful and courteous. the car was ready in only a few hour. More

Service Manager was very responsive and helpful. I took my truck to Ford for many reasons. I know can change my own oil and rotate my tire myself for about $175. I have gone to other for just about the s my truck to Ford for many reasons. I know can change my own oil and rotate my tire myself for about $175. I have gone to other for just about the same. I chose Frontier Ford so I could get what I can't do myself or trust with others the "World Class Multi-Point Inspection". My wheels never got rotated didn't have the key. Air pressure was not checked, same as they were when I went in. Now, my AC has stopped working... How do we get this right? More

Service advisor, Haris Dubinovic’s Customer service was great and the car service was very good and got my car back on time. Thank you. great and the car service was very good and got my car back on time. Thank you. More

The appointment for my Ford Ranger service routine was easy to do. I apreciated the courtesy reminders. They missed to give it a wash. CE easy to do. I apreciated the courtesy reminders. They missed to give it a wash. CE More

I brought my 2020 Edge in for it's first service. They were ready at the appointment time and the maintenance took the time that it should. I had a comfortable safe environment to wait. And also had a c were ready at the appointment time and the maintenance took the time that it should. I had a comfortable safe environment to wait. And also had a chance to look at a $100,000 Mustang or two. I will be back. More

With the current COVID-19 restrictions, the service department complied by everyone wearing masks and keeping a proper social distance and employing plexiglass shields. My 2019 Fusion Energi was servic department complied by everyone wearing masks and keeping a proper social distance and employing plexiglass shields. My 2019 Fusion Energi was serviced quickly and was ready for me to pick it up. Every aspect of the service was executed flawlessly. More

Report of negligent damage, 11/30/2020-The vehicle (2014 Report of negligent damage, 11/30/2020 -The vehicle (2014 Ford Raptor Super Crew) was taken in for a 100k service as part of the final service purcha Report of negligent damage, 11/30/2020 -The vehicle (2014 Ford Raptor Super Crew) was taken in for a 100k service as part of the final service purchased on the Ford Premium Maintenance plan. This vehicle is also covered under the Ford Extended Service plan. It was in good working order with no known issues. -During this regular service, the service technician took a shortcut from the standard procedure and cut away portions of my front inner fenders to gain easier access to the lower set of rear spark plugs (there are 16 total, 4 of which are hard to access as they are on the rear lower end). In cutting the fender, he also cut through my body harness, rendering the brake lights and rear camera inoperable (the vehicle is no longer road legal). -After the service was performed, the Service Advisor advised me the brake lights and camera were not working, despite the vehicle having no such issues when I arrived. He advised a $225 diagnostic to find the issue. As I had dropped off the vehicle and was not at the dealership anymore, it was not reasonable for me to personally inspect at the time and I agreed to have a diagnostic performed. -The Service Advisor advised the brake light bulbs needed replacing and this should fix the problem. I consented to the replacement of the bulbs. -The Service Advisor then advised the replacement of the brake light bulbs did NOT fix the brake light problem, and he would have another technician more experienced in electrical issues diagnose the problem. -The Service Advisor notified the body harness passing power to the brake lights and rear camera was severed. The Service Advisor sent photos of the damage to my email. He asked me if I wanted to repair it, with an estimate of $1000, to which I declined because I had not had a chance to personally inspect the damage myself. -Upon personal inspection it was clear the original technician had cut through the fenders to access the lower set of spark plugs, and at the same time cut through the vehicle harness rendering the vehicle unsafe to drive due to non-functional brake lights and backup camera. -I notified the Service Advisor of my finding and he said this was impossible because the spark plugs are on the top (this is false, again the 6.2L V8 has 16 spark plugs, 8 of which are on the lower end and 4 of which are hard to access without moving the fender). -I dropped off the vehicle again with the Service Advisor after showing him the issue in person, so he could explain it to the technician and service manager. I expected a full resolution of the issue including a refund of my $225, replacement of my fenders mutilated by the technician, replacement of the damaged vehicle harness with a new harness, and a new technician to work on the vehicle. -The Service Manager, Francisco Ramirez, made no accommodations to amend the situation, and was adamant that the damage existed before they received the vehicle. Francisco offered numerous excuses as to why the damage was not their fault, despite the damning evidence that the vehicle was fully functional until immediately after the service performed by the technician. -Due to the lack of issue resolution, I explained to the Service Advisor and Service Manager I would take the issue up with Ford Customer Relations. I am also taking up the issue with my credit card company, BBB, and all review websites to ensure people are aware of the poor business practices, unskilled technicians, and customer-last attitude of the Frontier Ford service department. More

Frontier Ford is awesome! Eldin and his service team go above and beyond to make the quality is there but also to make sure you are 100% satisfied. I would not take my car anywhere else. above and beyond to make the quality is there but also to make sure you are 100% satisfied. I would not take my car anywhere else. More