Back

Frontier Ford - Service Center

Santa Clara, CA

4.6
436 Reviews

436 Reviews of Frontier Ford - Service Center

Sort by
January 24, 2020

Never take your car in during the holidays! Kudos to Frank Puga and the technicians for their perseverance . Took a long time but they fixed my electrical problem. Took a while as it was in ove More

by Pb
Recommend Dealer
Yes
Employees Worked With
Ray Ortiz thanks for arranging the rental car. Hope I remembered your name correctly.
Jan 27, 2020 -

Frontier Ford responded

PB, we appreciate your positive feedback. Please contact Eldin Pasic at 408-533-1488 if you have questions about your service visit.

January 07, 2020

Service was fine..though it my complaint was never addressed as they cannot duplicate the ticking noise when in fact if i drive just for 15 mins and stop the engine, i can hear the ticking noise. More

by Nikk
Recommend Dealer
Yes
Employees Worked With
. .
Jan 14, 2020 -

Frontier Ford responded

Nikk, we appreciate the star rating. We try our best to duplicate problems, however certain issues may be intermittent. If we can be of further help to you, please contact Eldin Pasic at 408-533-1488.

December 22, 2019

No issues service was great! The service was great came early check-in, estimated completion around 5 to 6 hours but received a call 3 hours early the car was done. It was awesome More

by hrf57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. .
Dec 23, 2019 -

Frontier Ford responded

Thank you from all of us here at Frontier Ford!

December 17, 2019

Oil Change Did a very fast and thorough job on the oil change. Just like it should be done. Very good, very good, very good and again. More

by miller3764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank N. Walsh, . .
Dec 20, 2019 -

Frontier Ford responded

Thank you for your positive feedback!

December 09, 2019

Consistently Good Service I have my maintenance performed by the dealer - the Service Advisors take good care of me and my truck. Work was done on time. Friendly staff! More

by Trucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank, Service Advisor
Dec 20, 2019 -

Frontier Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for, Trucker!

September 09, 2019

Professional and convenient I dropped off my car using the drop box over the weekend. A salesman named German came out and helped me through the process and offered me a pen and More

by Warmerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont remember
Sep 10, 2019 -

Frontier Ford responded

Thank you from all of us at Frontier Ford!

August 05, 2019

Issues with service appointment I took my car in to be serviced, 75,000 mile appointment. The vehicle doesn’t drive the same way as when I dropped it off. I have made a new appointm More

by Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geraldo, . .
Aug 09, 2019 -

Frontier Ford responded

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about your experience. Please contact Eldin Pasic at 480-533-1488, and we will do our best to make this better. We hope to hear from you soon. Thank you.

July 07, 2019

The service is awesome My vehicle was towed in on a busy Friday due to a manufacturer defect. The took it in right away, set me up with a loaner, and has me in my way in no More

by jcyncor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. .
Jul 31, 2019 -

Frontier Ford responded

We appreciate you taking the time to leave us a positive review, J!

June 21, 2019

Courteous and Dedicated I bought my car at Frontier Ford 17 years ago. I have been having scheduled service on my Thunderbird since then. Elden Pasic has been my represent More

by Peggydozier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elden Pasic
Jul 31, 2019 -

Frontier Ford responded

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us, Peggy!

May 31, 2019

Shady service department practices Went for a simple fix for an issue that their dealership created and ended up paying $200 for an inspection that I did not want. In the end, they reco More

by keyicay@
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerardo Jacobo, Emir Pasic, . .
...
43