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Frontier Ford - Service Center

Santa Clara, CA

4.7
290 Reviews

290 Reviews of Frontier Ford - Service Center

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November 06, 2024

Great service and great experience. Really like the text communication with photos and explanation of what is needed More

by BDODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Puga
Nov 07, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a great experience and appreciated our text communication. We strive to keep things clear and convenient for our customers. Your feedback means a lot to us!

November 06, 2024

Siento que hace falta más motivación del personal para trabajar es la tercera vez que traigo mi unidad More

by FRANCISCO MARTIN SÁNCHEZGIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel López
Nov 07, 2024 -

Frontier Ford responded

Apreciamos tu lealtad y entendemos tus inquietudes. Estamos comprometidos a mejorar la motivación y el servicio de nuestro equipo. Tus opiniones son invaluables mientras nos esforzamos por mejorar la experiencia para todos nuestros clientes.

November 06, 2024

I have taken my car here for a number of years and for the past 4 to 5 years I've worked with Leo. He is polite and professional. He is quick to keep me informed of what is going on with my car. The serv More

by DBAVILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Nov 07, 2024 -

Frontier Ford responded

Thank you! We’re thrilled to hear about your positive experiences with Leo and our service team. Your loyalty means a lot to us, and we look forward to continuing to provide you with top-notch service for all your car maintenance and repair needs!

November 06, 2024

Edward my service advisor was extremely helpful and very professional. I will continue to have my vehicle serviced at this location. More

by MICHAELNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
Nov 07, 2024 -

Frontier Ford responded

Thank you! We're thrilled to hear that Edward provided you with excellent service. Your continued support means a lot to us, and we look forward to seeing you again for your vehicle needs!

November 04, 2024

Completed service I requested (catalytic converter change), gave me several additional service options via text that they identified as well (I chose a couple, not all). Delivered my truck upon comple More

by epanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Nov 05, 2024 -

Frontier Ford responded

Thank you! We’re thrilled to hear you had a great experience with your catalytic converter change. It’s fantastic that Miguel kept you informed and that you could use your Ford points. We appreciate your feedback and look forward to serving you again!

November 04, 2024

My new Edge had issue with not accelerating smoothly after slowing down. I called Leo, who has been my service advisor for years, Leo helped me thru this process to have it diagnosed and fixed. It wa More

by MEJHOUSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Nov 05, 2024 -

Frontier Ford responded

Thanks for the fantastic review! We’re thrilled to hear that Leo and our transmission specialist took great care of your Edge. It's always our goal to provide excellent service and ensure your vehicle runs smoothly. Enjoy your drive!

November 02, 2024

The people are very accommodating and very respectful . They give great deals and advices that can help in choosing the right car for your needs . More

by PACUALIONS78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Nov 04, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing excellent service and tailored advice is what we strive for. Your support means a lot to us!

November 02, 2024

I liked that I was able to get into my appointment time smoothly and the recall work was done efficiently. More

by Alice Carleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel A. Lopez
Nov 04, 2024 -

Frontier Ford responded

Thanks for your kind words, Alice! We're thrilled to hear that you had a smooth appointment experience and that our team was efficient in completing your recall work. Your satisfaction is our priority, and we look forward to serving you again!

November 02, 2024

The staff was professional and polite. They offered assistance getting me to and from the dealership. More

by ARTHURCARDOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Nov 04, 2024 -

Frontier Ford responded

Thanks for your feedback, Arthur! We're thrilled to hear that our staff provided you with professional and polite assistance. Your experience matters to us, and we look forward to serving you again in the future!

November 01, 2024

Majic was great. Very professional and communicated well throughout the entire process. Thumbs up for him 👍 More

by chdfam
Recommend Dealer
Yes
Employees Worked With
Majic
Nov 04, 2024 -

Frontier Ford responded

Thanks for your feedback! We're thrilled to hear that Majic provided a professional experience and communicated effectively. Your support means a lot to us, and we’re always striving for that 5-star experience. Looking forward to serving you again!

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