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Frontier Ford - Service Center

Santa Clara, CA

4.6
527 Reviews

527 Reviews of Frontier Ford - Service Center

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May 28, 2025

Unfortunately, several disappointing things happened Maintenance couldn't be finished on time Rear door dent More

by MOTOHISA.HOMMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know
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Jun 06, 2025 -

Frontier Ford responded

We understand how important it is for maintenance to be completed promptly and for your vehicle to be in excellent condition. We regret that the timing didn’t meet your expectations and that there was an issue with the rear door. Please feel free to reach out directly to Kevin Bettencourt, our Service Director, at 408-241-1800.

May 25, 2025

Thank you for the ride home when I delivered my car. Thank you for delivering my car to my home after service was completed. I would appreciate notification if service is going to take more than the one More

by GOTODMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Nunez.
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May 27, 2025 -

Frontier Ford responded

We appreciate your feedback! We're glad you found our ride service helpful. We'll definitely work on improving our communication regarding service times. Thank you for your support and suggestions!

May 23, 2025

Thank you Edward! He helped me maintenance and fixing issues on my car. I appreciate it. More

by jyyun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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May 27, 2025 -

Frontier Ford responded

Thanks for the fantastic review! We're thrilled to hear Edward provided such great service with your car maintenance. Your appreciation means a lot to us!

May 23, 2025

great service, very pleased with results, Frontier Ford continues to be my go to dealership for my town car maintenance. More

by rnessier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
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May 27, 2025 -

Frontier Ford responded

Thank you! We're thrilled to hear that you’re pleased with our service and that Frontier Ford is your go-to for maintenance. Your continued support means a lot to us, and we look forward to serving you again!

May 23, 2025

Cyrus was communicative and efficient. I was very pleased with the service. I look forward to dealing with Cyrus and the Service team again. More

by billmc0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyrus
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May 27, 2025 -

Frontier Ford responded

Thanks for the great feedback, Bill! We're thrilled to hear that you had a positive experience with Cyrus and our team. We look forward to serving you again in the future!

May 23, 2025

Great service! Good communication! Very pleased with Frontier Ford Stevens Creek Was able to get our truck in a few days and wait time was not to bad. Fixed our is More

by vicdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael D Marshall (Service Advisor)
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May 27, 2025 -

Frontier Ford responded

Thank you for your fantastic review! We're thrilled to hear you had a positive experience with our service team. Your satisfaction is our priority, and we look forward to assisting you again in the future!

May 17, 2025

Overlooked alarm still displays despite alerting service tech to review. Check engine light alert despite recent service. More

by KINGBA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo
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May 19, 2025 -

Frontier Ford responded

We understand how frustrating it can be to have warning lights appear after a service visit, especially after bringing it to our team’s attention. We’d like the opportunity to take a closer look and ensure everything is operating as it should. Please feel free to reach out directly to Kevin Bettencourt, our Service Director, at 408-241-1800 so we can assist you further.

May 15, 2025

The ease of making an appt to when I received my car back was amazing. Cyrus listened to everything I had an issue with and got it all fixed. More

by UPOMROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyrus
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May 16, 2025 -

Frontier Ford responded

Thank you so much for your kind words! We're thrilled to hear that your experience was smooth from start to finish. Cyrus will be happy to know that his attention to detail made a difference. We appreciate your trust in us and look forward to serving you again in the future!

May 14, 2025

I really enjoyed the service advisors. They are very friendly. No problem setting up the appointment. More

by ROBERT3635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank and Jesus
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May 16, 2025 -

Frontier Ford responded

Robert, we’re thrilled to hear you enjoyed your experience with our service advisors! Their friendliness and efficiency are what we strive for. Thanks for sharing your positive feedback!

May 13, 2025

Everything as expected. Quick turn around. Good communication. Will take my car again. Good job. More

by THELOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
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May 16, 2025 -

Frontier Ford responded

Thanks! We’re thrilled you had a great experience with us. Our team works hard to ensure quick service and clear communication. We look forward to seeing you again for your next car service!

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