Back

Frontier Ford - Service Center

Santa Clara, CA

4.6
510 Reviews

510 Reviews of Frontier Ford - Service Center

Sort by
May 14, 2025

I really enjoyed the service advisors. They are very friendly. No problem setting up the appointment. More

by ROBERT3635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank and Jesus
May 16, 2025 -

Frontier Ford responded

Robert, we’re thrilled to hear you enjoyed your experience with our service advisors! Their friendliness and efficiency are what we strive for. Thanks for sharing your positive feedback!

May 13, 2025

Everything as expected. Quick turn around. Good communication. Will take my car again. Good job. More

by THELOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
May 16, 2025 -

Frontier Ford responded

Thanks! We’re thrilled you had a great experience with us. Our team works hard to ensure quick service and clear communication. We look forward to seeing you again for your next car service!

May 11, 2025

My oil change and preventive maintenance went smoothly. Jon was very friendly and answered all my questions. More

by penny_morrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Migleo
May 16, 2025 -

Frontier Ford responded

Thanks, Penny! We're thrilled to hear that Jon provided you with great service during your oil change and maintenance. Your satisfaction is our top priority, and we appreciate your feedback!

May 10, 2025

The dealership is organized, clean and functional. The service advisors are courteous, knowledgeable and helpful. More

by shierei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and previously Frank
May 16, 2025 -

Frontier Ford responded

Thank you! We’re thrilled to hear you had a positive experience with our team. Maintaining an organized and welcoming environment is important to us, and we're glad our service advisors made a great impression. We appreciate your feedback!

May 07, 2025

Friendly service, reliable knowledge, quick scheduling. Have a nice day servicing Ford cars and trucks. More

by BILL.2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo, Jesus
May 08, 2025 -

Frontier Ford responded

Thank you for the positive feedback! We're thrilled to hear you had a great experience with our friendly service, reliable knowledge, and quick scheduling. It’s always a pleasure to take care of Ford cars and trucks, and we look forward to serving you again in the future. Have a wonderful day, and thanks again for choosing us!

May 07, 2025

Great service, a little pricey. I needed a brake job and they always do a fantastic job, I've had bad results elsewhere. More

by BRUCE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall
May 08, 2025 -

Frontier Ford responded

Thank you for the feedback! We're glad to hear that you were happy with the service and the quality of the brake job. We understand that pricing is an important factor, and we strive to offer excellent value for the work we do. We truly appreciate your trust in us, especially after having bad experiences elsewhere, and we're grateful for the opportunity to take care of your vehicle. If you ever have any concerns or need further assistance, don't hesitate to reach out. Thanks again!

May 06, 2025

After spending nearly $1,900 having my car serviced (BY FAR) the most I’ve ever spent servicing the car, I expected at least a crumb of service in return. I left a phone message asking when my car would be More

by ACASTRILLIJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Olivares, and whoever the cashier is (woman).
May 07, 2025 -

Frontier Ford responded

We understand that after investing significantly in your vehicle’s service, you expected a smoother and more attentive process—and rightly so. We’d really appreciate the opportunity to speak with you directly so we can better understand what happened and work toward a resolution. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

May 06, 2025

I called Edward three times left three messages. No one call me back to let me know the status and time of my vehicle More

by MIGUEL35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward
May 08, 2025 -

Frontier Ford responded

We understand how important it is to stay informed during your vehicle’s service, and it’s clear that communication didn’t meet your expectations. We truly value your time and would like the opportunity to make this right. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

May 05, 2025

Great Ford dealership. Friendly, competent, and always ready with an answer to any question. Clean and pleasant waiting facilities. Great car care. More

by DENNISMCLAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares, David Lund
May 05, 2025 -

Frontier Ford responded

Thanks for the fantastic review, Dennis! We're thrilled to hear you had a positive experience with our team and facilities. Your satisfaction is our priority, and we look forward to assisting you again in the future. Enjoy your ride!

May 03, 2025

Almost impossible to get a response from anyone at the dealership. When they are in need of something from you, they are on it; however, when you need anything from them, they do not respond! More

by yee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
cody blanchard, raymond Nunez, darell
May 05, 2025 -

Frontier Ford responded

We understand how important it is to feel heard and supported, especially after a purchase or service experience. We strive to be responsive and attentive at every step, and we regret that your impression didn’t reflect the level of service we aim to provide. Your experience is not one we take lightly, and we’d appreciate the opportunity to speak with you directly so we can better understand what happened and work toward making things right. Please reach out to Kevin Sitch, our General Manager, at KSitch@vtaig.com.