Frontier Ford - Service Center

Consistently Good Service I have my maintenance performed by the dealer - the Service Advisors take good care of me and my truck. Work was done on time. Friendly staff! I have my maintenance performed by the dealer - the Service Advisors take good care of me and my truck. Work was done on time. Friendly staff! More

Professional and convenient I dropped off my car using the drop box over the weekend. A salesman named German came out and helped me through the process and offered me a pen and I dropped off my car using the drop box over the weekend. A salesman named German came out and helped me through the process and offered me a pen and a test drive after I was done. I appreciated his help but declined the test drive and he gave me his card. Great salesman and if i decide to buy a new Mustang id go through him. The repair team was great. I loved the app they use to summarize the work. The price was a good value as well. I would come back for further repair to my car. More

Issues with service appointment I took my car in to be serviced, 75,000 mile appointment. The vehicle doesn’t drive the same way as when I dropped it off. I have made a new appointm I took my car in to be serviced, 75,000 mile appointment. The vehicle doesn’t drive the same way as when I dropped it off. I have made a new appointment for this coming Wednesday and we will see what they tell me. The vehicle is 5 yrs old so it should not be a transmission issue. Hopefully something was not adjusted correctly. More

The service is awesome My vehicle was towed in on a busy Friday due to a manufacturer defect. The took it in right away, set me up with a loaner, and has me in my way in no My vehicle was towed in on a busy Friday due to a manufacturer defect. The took it in right away, set me up with a loaner, and has me in my way in no time. They were super professional and polite. More

Courteous and Dedicated I bought my car at Frontier Ford 17 years ago. I have been having scheduled service on my Thunderbird since then. Elden Pasic has been my represent I bought my car at Frontier Ford 17 years ago. I have been having scheduled service on my Thunderbird since then. Elden Pasic has been my representative in the service department most of the 17 years. I receive exceptional service in a timely, knowledgeable, welcoming fashion. It truly is “service with a smile”. More

Loyalty to Customer Escapes Frontier Ford Upon receipt of the 2013 Escape we pointed out a defect in the clear coat. It was brought up several times and nothing was done in the 5 years we have Upon receipt of the 2013 Escape we pointed out a defect in the clear coat. It was brought up several times and nothing was done in the 5 years we have had the car. After the 2013 Escape had a door recall service, the passenger door lock was disabled and an interior panel on the rear passenger door now hangs up on opening and pulls off the door. This was mentioned several time to Mark Podesta’s team and ignored each time . We are done with this do nothing dealership. Looking forward to a new Tesla. More

Great job on latest service for F350 This service, like a few others, came with a surprise: the oil drain plug / pan was stripped, requiring a new pan and another day in the shop. Last t This service, like a few others, came with a surprise: the oil drain plug / pan was stripped, requiring a new pan and another day in the shop. Last time it was a broken screw on fuel pump filter. While these incidents were an inconvenience, the service team did a great job to make it right. They expedited the parts, installed the new pan and completed the service the next day. They also covered the cost of the pan, which was most likely stripped by the last Ford dealer who serviced the truck in Austin TX, under my extended drivetrain warranty. Good job guys! More

Refused to help the customer They left oil cap off my truck....manager Emir Pasic refused to have them clean it up.. They made me feel like i did it...worst service ever...wont be They left oil cap off my truck....manager Emir Pasic refused to have them clean it up.. They made me feel like i did it...worst service ever...wont be going back...they tried to put it off until manager Mark Podesta came back from dallas in a week...i said to Emir your the service manager arent you supposed to make the decision...the decision that was so obvious that your mechanic messed up....there motto seems to be the customer is wrong and they didnt do anything...they havent heard the last of me....i still owe over 30,000 on my truck ..i trusted them with my truck and they decided to screw mi in the ---... ..just the beggining .. More