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Frontier Ford - Service Center

Santa Clara, CA

4.6
360 Reviews

360 Reviews of Frontier Ford - Service Center

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August 24, 2024

The staff is very friendly. From booking to drop off to pick up they are quick & easy! More

by NICOLEGRABAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Nunes
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August 24, 2024

Friendly staff, willing to answer general questions. Not sure how in depth their inspections were because they marked my windshield as “passed” though there is a chip in it. Overall good More

by JASONJVOGELI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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August 23, 2024

Leo was very profesional. He goes far and beyond everytime I go. Thank you so much More

by CRGARCIA1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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August 22, 2024

Leo kept in communication with me throughout the day. The truck was delivered on time as promised. More

by Charles.Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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August 22, 2024

I need in my car wide. Awake to pick up my daughter from school and he got it ready. More

by monkeyangulo68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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August 21, 2024

I always take my Fords to dealership for service, for over 20 years. This was the last time. It is too overpriced for an average service. Communication was delayed, I had to call several times about the More

by ISAYKINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus
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Aug 22, 2024 -

Frontier Ford responded

Thank you for your loyalty over the years. We're disappointed to hear that your recent experience fell short of expectations. We understand your concerns regarding communication delays and the inconvenience with the Lyft ride. Our goal is to provide exceptional service, and it's clear we missed the mark this time. We'd appreciate the opportunity to discuss this further and make things right. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800. Your trust is important to us, and we're committed to addressing these issues.

August 18, 2024

I got complimentary oil change for buying car here. In general, Quick service, everything was done neatly and I received message when my car was ready for pick up. More

by hannahng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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August 18, 2024

Frontier Ford is our best Service center and also best dealer in San Jose, we had been acquired several autos within the last 30 years. More

by ROGUNICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall, Raymond A. Nuñez II
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August 17, 2024

Excellent customer service, Raymond is the best. He is very helpful and attentive to your needs. More

by thangv2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Nunez
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August 17, 2024

Friendly . ... kept me apprised of the status of my repair work ... repair work turned out perfect ... reasonable price .... BP. More

by BPARSONSVP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Lopez, Leo Caudillo
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