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Frontier Ford - Service Center

Santa Clara, CA

4.6
365 Reviews

365 Reviews of Frontier Ford - Service Center

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September 05, 2024

Again my car was returned to me with NO SERVICE. I had a sticker on my window with mileage required for the next service. I did 3000 more miles and still was told my car is not eligible. I'd like to More

by PKOWALSK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo
Sep 10, 2024 -

Frontier Ford responded

We understand your frustration regarding the service you received and the inconvenience of not having your vehicle serviced as expected. To address your concerns, including the cancellation of your MPP and Zac Tek, as well as discussing this matter further with the General Manager, please reach out to Kevin Bettencourt, Service Director, at 408-241-1800. He will assist you in resolving these issues and ensure that your concerns are addressed promptly.

September 05, 2024

Great service and attention to detail also printed out warranty for me to help. Didn’t take long also! More

by amandabrenner32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 12, 2024 -

Frontier Ford responded

Thank you for your kind words! We’re delighted to hear that you received great service and that our team’s attention to detail made a difference. We’re also glad that the warranty information was helpful and that your service was completed quickly. If you need any further assistance or have more questions, please don’t hesitate to reach out. We look forward to serving you again!

September 04, 2024

Edward did an outstanding with customer service and answered all my questions and followed through with everything he said he would do More

by grld.burch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Sep 11, 2024 -

Frontier Ford responded

Thank you for sharing your experience! We're delighted to hear that Edward provided outstanding customer service and followed through on all his commitments. Your satisfaction is our top priority, and we appreciate your recognition of Edward's efforts. If you need anything else, feel free to reach out!

September 03, 2024

It took a little longer than I'd like but they figured out the problem and dis plenty to make it right. In the end, my truck, is fixed. More

by 1345STREET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bettencourt
Sep 13, 2024 -

Frontier Ford responded

Thank you for your feedback and for your patience. We're glad to hear that your truck is now fixed and that our team worked diligently to resolve the issue. We understand the importance of timely service and are always striving to improve our efficiency. If you have any further questions or need additional assistance, please feel free to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800. Thank you for choosing us, and we appreciate your understanding.

September 03, 2024

Very happy with the service. I was able to schedule easily, the car was ready when promised. More

by lzworth51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Sep 09, 2024 -

Frontier Ford responded

Thank you for your positive feedback! We're glad to hear that you had a smooth experience with scheduling and that your car was ready as promised. If you need any further assistance or have additional feedback, feel free to reach out. We look forward to serving you again!

September 03, 2024

This was the third time I brought in my 2023 Ford Bronco with low tire pressure. They filled the tires again and said no sign of leaks. I told them I had to put in air every two days. I will need to bring i More

by ANN18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Olivaras
Sep 10, 2024 -

Frontier Ford responded

Thank you for sharing your experience. We apologize for the repeated inconvenience you've faced with your Bronco's tires. We understand how frustrating this must be. To address this issue promptly, please contact Kevin Bettencourt, our Service Director, at 408-241-1800. He will be able to review your situation in detail and work on a resolution to ensure your tires are properly addressed. We appreciate your patience and are committed to resolving this issue for you.

September 02, 2024

Always the best customer service when bringing my Ford vehicles to Frontier. Raymond is an awesome service advisor who is always professional, accommodating, and has a great personality. Raymond offering More

by GLENSHU68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Nunez
Sep 09, 2024 -

Frontier Ford responded

Thank you for the glowing review! We’re thrilled to hear that Raymond has consistently provided you with exceptional service. It’s great to know his professionalism and accommodating nature have made your experiences with us outstanding. We truly appreciate your kind words and are grateful for your continued trust in our team. We’ll be sure to pass along your praise to Raymond!

September 02, 2024

Thanks Ray for the help! Quick and easy. A a a a a a a More

by JACKSON.FREITAS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Sep 09, 2024 -

Frontier Ford responded

Thank you for the positive feedback! We're glad to hear Ray made your experience quick and easy. If you need any further assistance, feel free to reach out. Have a great day!

September 01, 2024

Service was great. Leo our representative did an excellent job obtaining the parts in a timely manner and the car was completed when he said it would. More

by S.J.ARAUJO
Recommend Dealer
Yes
Employees Worked With
Leo
Sep 09, 2024 -

Frontier Ford responded

Thank you for your review! We're delighted to hear that Leo provided excellent service and was able to obtain the parts and complete the work on time. We’ll be sure to share your kind words with him. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

September 01, 2024

Very efficient and helpful. Convenient appointment and they were waiting for me! They solved my problem and were pleasant to deal with. More

by DMSNORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
Sep 09, 2024 -

Frontier Ford responded

Thank you for sharing your positive experience! We’re thrilled to hear that our team was efficient, helpful, and pleasant to work with. It’s great to know that we were able to resolve your issue and make the appointment process convenient for you. If you need anything else, don’t hesitate to reach out!

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