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Frontier Ford - Service Center

Santa Clara, CA

4.6
366 Reviews

366 Reviews of Frontier Ford - Service Center

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September 20, 2024

Very good and fast service. Polite staff. Lounge area was quiet and relaxing. Definitely will recommend. More

by CARLSAN_1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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Sep 23, 2024 -

Frontier Ford responded

Thank you! We're thrilled to hear you enjoyed our fast service and relaxing lounge area. Your recommendations mean a lot to us, and we look forward to welcoming you back soon!

September 20, 2024

Leo was great, he knows his stuff, he guided me thru the details of why I need a new tire. More

by ashokkrishnamurthi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Sep 23, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear Leo provided you with great guidance. Ensuring our customers feel informed and supported is a top priority. Safe travels with your new tire!

September 20, 2024

The truck's engine light turned on right after the service. I was very dissappointed. More

by Godoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
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Sep 23, 2024 -

Frontier Ford responded

We understand how frustrating it can be when issues arise after a service, especially with something as important as your truck’s engine light. Your experience is important to us, and we’d like to help resolve this as quickly as possible. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800, so we can take a closer look and ensure everything is addressed properly.

Sep 23, 2024 -

Godoy responded

As I pointed out, I have already dealt with the issue by taking my truck to my local mechanic and he resolved it for me.

Sep 23, 2024 -

Godoy responded

I went from having the best ever experience with the sale to the worst service experience with the service department. I have not more to say.

September 19, 2024

Very easy process and Frank ensured that I was left with no questions or concerns. Highly recommend. More

by EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Puga
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Sep 19, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We’re thrilled to hear that you had a smooth experience and that Frank was able to assist you effectively. Your recommendation means a lot to us!

September 19, 2024

Friendly! Did a great job with the car, and even drove it back to my house so I didn't have to wait for my ride. More

by SAVA.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWARD N OLIVARES
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Sep 19, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience and appreciated the extra care. Our team is always here to make things easier for you!

September 19, 2024

I appreciate you guys going the extra mile on the repair and making sure my truck is running great. More

by bhill123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward and Raymond
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Sep 19, 2024 -

Frontier Ford responded

Thank you for your fantastic review! We’re thrilled to hear you’re satisfied with the extra effort we put into your truck’s repair. Your support means a lot to us, and we’re here to keep your vehicle running smoothly!

September 18, 2024

Service writer and mechanic workmanship was excellent from start to finish. Along with following up throughout the major repairs being performed. More

by rayrussojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Marshall and Hector Zuno
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Sep 19, 2024 -

Frontier Ford responded

Thank you, Ray! We're thrilled to hear you had a fantastic experience with our service team. Your kind words about our communication and workmanship mean a lot to us. We look forward to serving you again in the future!

September 17, 2024

Great service on time and great friendly communication with the service advisor about extra service that need to be done in the future. More

by ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward olivares
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Sep 18, 2024 -

Frontier Ford responded

Thank you, Ben! We're thrilled to hear you had a positive experience with our service team. We strive for timely and friendly communication, and it’s great to know we hit the mark. Looking forward to continuing to serve you in the future!

September 17, 2024

Great service from Miguel. Very professional and efficient. Although I had an unexpected repair he made it go smoothly. More

by steve@aa2r.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Lopez
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Sep 18, 2024 -

Frontier Ford responded

Thanks, Steve! We're thrilled to hear about your positive experience with Miguel. Our team strives to provide top-notch service, and it’s great to know that we could handle the unexpected smoothly for you. We appreciate your feedback!

September 17, 2024

Going to the dealer is always more expensive, but it is worth it to know that the job gets done right. But I found a cigarette butt in my car and we don't smoke. I had to call more than once to get them More

by aristonaut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Report | Print
Sep 18, 2024 -

Frontier Ford responded

Thanks for your feedback! We're thrilled you appreciated the quality of our service. We apologize for the oversight with the cigarette butt and the communication hiccup. Your experience helps us improve, and we’ll ensure this gets addressed. We look forward to serving you better next time!

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